What I like best about Shufti Pro is its reliability and efficiency in identity verification and screening. The platform is user-friendly, integrates smoothly with our processes, and helps ensure compliance with regulatory requirements through accurate and fast results. Review collected by and hosted on G2.com.

One limitation I’ve noticed with Shufti Pro is in the name screening process. It feels highly AI-driven but somewhat basic when it comes to handling name variations. In regions like Lebanon, where names can be written in multiple ways, this can result in minimal or missed matches. A more flexible and locally adaptive matching logic would improve reliability. Review collected by and hosted on G2.com.

I find Shufti easy to integrate, offering many options like using SDKs on mobile apps or server-to-server integration, which is what we've used in our solution. The system is basically reliable, and we've rarely encountered issues. I also think their AI technologies are advanced. Additionally, the setup was very easy, thanks to our contact with Harris, and it involved getting immediate access to account setup and documentation with demos and tutorials, which minimized setup friction. Review collected by and hosted on G2.com.

I think they could improve on their documentation. It's a bit vague in some scenarios, especially on the journey builder where you can't use the settings page. You need to set the callback URL in the actual journey, and it's something they need to explain explicitly. I had to ask their support team to explain to us how that works. It could have been explained better in their documentation. I think that's something they can look into. Review collected by and hosted on G2.com.

We are currently in the process of building and refining our compliance and onboarding flows, so flexibility, responsiveness, and ease of implementation are especially important for us at this stage.

Compared to several other verification providers we evaluated, Shufti stood out due to a combination of pricing flexibility, strong technical support, broad country coverage, and the simplicity of configuring verification flows. Their team has been highly responsive during onboarding and integration, which made the implementation process significantly smoother.

The API integration itself was straightforward, the documentation was clear, and the overall verification flow is intuitive both from a technical and user perspective. We also appreciate that the platform allows us to adapt processes relatively quickly as our operational needs evolve.

Another important advantage for us is the wide international coverage, which is critical for platforms working across multiple jurisdictions. Review collected by and hosted on G2.com.

Our primary focus at the moment is configuring and refining KYC/ KYB processes. While the KYC functionality already feels mature and well-optimized, we believe the KYB workflows could still benefit from further refinement and automation. Review collected by and hosted on G2.com.

I like that Shufti eases our workflow and is easy to use, which is great for conducting KYC checks for our clients. The ongoing monitoring feature is something I appreciate because it's essential for a corporate service provider like us. It fits our needs well. I also think the cost per search is relatively affordable. Review collected by and hosted on G2.com.

I think every search is treated as a separate search, so there's no relational connections between the clients. Some of our clients could be under the same company or related to each other, and I don't think Shufti has the feature to link or relate the clients together. I also think it'd be useful if Shufti offered more customizable reports, like the ability to select what to feature in a report. Review collected by and hosted on G2.com.

As a startup operating in a compliance-sensitive environment, reliability and responsiveness are critical for us. Shufti’s customer support has genuinely stood out. Their team is fast, knowledgeable, and proactive when issues arise. In early-stage companies, downtime or verification friction can directly impact user trust, so having a partner that responds quickly and with real technical depth makes a significant difference.

Beyond support, the API integration was straightforward, documentation was clear, and the verification flows are intuitive for end users. That balance between compliance robustness and user experience is not easy to achieve, and Shufti manages it well. Review collected by and hosted on G2.com.

Like most verification providers, edge-case document reviews can occasionally require manual follow-ups, which can introduce minor delays. For a growing platform, continued improvements around automation and edge-case handling would further strengthen the experience.

That said, when issues do arise, their support team resolves them efficiently, which mitigates most operational friction. Review collected by and hosted on G2.com.

Shufti worked with Spendbase on a configurable KYB/C flow to onboard companies into the banking tool. They were quick to respond and have shown a genuinely client-oriented approach from the very start of our commercial discussions. Review collected by and hosted on G2.com.

I don’t have any downsides to mention so far. Everything has been running smoothly, and the overall experience has been seamless. Review collected by and hosted on G2.com.

The on-demand Verification Journeys you can build. Review collected by and hosted on G2.com.

The support is generally good, but if you have an open case/ticket and the team supporting you at that time doesn’t provide a solution and you have to wait, the team that picks it up the next day often needs you to explain the entire case all over again. Review collected by and hosted on G2.com.

Shufti was helpful with the quick integration, simplifying the complex onboarding journey of the BFC Pay app. They were also fast to provide customised UI/UX recommendations. Lastly, the pricing was very competitive, which allowed us to continue with Shufti from 2021 onwards. Review collected by and hosted on G2.com.

Support was handled through Skype, but the responses were immediate. Review collected by and hosted on G2.com.

What we like most about ShuftiPro is the ease of integration and the overall user experience. The verification flow is straightforward, the API documentation is clear, and the automated checks help simplify a process that would otherwise require significant manual work. We also appreciated the responsiveness of the support team during integration and testing. Review collected by and hosted on G2.com.

One area that could be improved is making some parts of the onboarding and dashboard experience even more intuitive for early-stage startups and non-technical users. Since compliance and verification processes can already feel complex, simplifying certain workflows and explanations even further could help improve accessibility and adoption. Review collected by and hosted on G2.com.

Very easy configuration, full range of verification product, good API for customization.

Shuftipro has a good API and good documentation for our IT team to integrate into its CRM system. CRM is always a very customized process. Shuftipro API allows us to easily control every verification process into our system design. This saved a lot of time and cost. Review collected by and hosted on G2.com.

If Shuftipro backoffice can have a automatic services/verifications subscription service, it will be very good. Review collected by and hosted on G2.com.