--- title: ShopWorks Reviews meta\_title: 'ShopWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how ShopWorks works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # ShopWorks Reviews & Product Details ShopWorks is a robust and comprehensive Workforce Management Software powered by cutting-edge AI and Machine Learning. As a vital part of your best-of-breed solutions, ShopWorks is expertly designed to optimise your workforce, maximising revenue and automating management tasks. Experience the power of true automation, labour and cost optimisation, and efficient staff management that boosts engagement and drives bottom-line benefits. Trust ShopWorks to revolutionise your business, making it smarter, faster, and more efficient. * * * Seller [ShopWorks Software](https://www.g2.com/sellers/shopworks-software) Discussions [ShopWorks Community](https://www.g2.com/products/shopworks/discuss) Languages Supported Arabic, Bulgarian, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Spanish, Chinese (Traditional) Overview by Eli Georgieva Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/shopworks/pricing) ## Top-Rated Alternatives [ ![Keka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keka") Keka 4.4/5(2,217) ](https://www.g2.com/products/keka/reviews) [ ![SAP SuccessFactors HCM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP SuccessFactors HCM") SAP SuccessFactors HCM 4.1/5(1,657) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) [ ![Deputy](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deputy") Deputy 4.6/5(666) ](https://www.g2.com/products/deputy/reviews) [ View All Alternatives ](https://www.g2.com/products/shopworks/competitors/alternatives) ## User Insights Average based on 25 real user reviews. Implementation Time 3 months [Log in to unlock pricing and user insights](/login) ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 7/25/2023 "Easy to use and user friendly" 4.5/5 What do you like best about ShopWorks? Nice and concise allowing lots of data to be held in one place. Easy to buld rotas using different methods based on rota pattern. Data that can be produced from the reports have become essential in managing the staffing side of the business. Interface is user friendly both on the managers dashboard and essentially on the staff portal Review collected by and hosted on G2.com. What do you dislike about ShopWorks? Could be helpful to be able to save a persons rota pattern against their name so if there is a change of role it makes it easier to alter the rotas. As a user with a casual contract and a permanent contract, there have been issues with holidays being in the wrong pots which can become very confusing for someone who is on it daily, so I dread to think what it is like for those who use it less frequently than myself. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? N/A - issues are delt with by our Peoples team so no issue is being resolved for myself personally by Shopworks Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8354823/official_response/edit) Thank you for taking time out to review the platform. We appreciate all feedback and this will be passed on to the Product Teams for potential future releases of the ShopWorks Platform. We're glad to hear that you have been able to produce data essential to managing staff via the platform. [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portals) 8/7/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 1/5/2024 "I amsorry to say but it's better to use excel." 0/5 What do you like best about ShopWorks? I think the colour selection is beautiful. It was promising Review collected by and hosted on G2.com. What do you dislike about ShopWorks? - is too manual , it doesn't carry foward holiday, - when is a promotion doesn't calculate the AL properly, you can double book time, sick and shift creates 16 hours for example. -the formulas are usually wrong at the back of the house -customer service keeps changing - So far I worked with this system 5 years we weren't able to use it to do our payroll. - It never fully integrate -made my job more heavy admin -impossible to track lieu time properly Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? I don't see the benefits Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8724486/official_response/edit) Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet expectations. We would like to get in touch, and want to assure you that the issues you've encountered can be resolved within our platform. Our dedicated support team is keen to work with you to resolve these concerns promptly. Since your review is anonymous, could you please email us directly to help@theshopworks.com so we can go through these with you? We're committed to ensuring the platform serves your needs effectively and improving your experience. [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portals) Current UserValidated ReviewerSource: In-app DT Daniel T. Enterprise (\> 1000 emp.) 1/22/2024 "Excellent user interface" 4.5/5 What do you like best about ShopWorks? Very inuitive interface, clear and effective. The use of HTML5 gives experience as if you were using an application Review collected by and hosted on G2.com. What do you dislike about ShopWorks? Can't see anything that is wrong, it does all we need. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? The product allows us to see when staff clock ins / outs, how many holidays they have left and any sickness / leave taken. Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-9134410/official_response/edit) Always great to see nothing being disliked about the SW Platform! Glad you found the user interface excellent and thank you for taking the time to leave a review! [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portal/2) Current UserValidated ReviewerSource: In-app ![Nathan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan D.") ND Nathan D. Mid-Market (51-1000 emp.) 7/25/2023 "Opportunity to develop" 2.5/5 What do you like best about ShopWorks? Streamline our staffing schedules throughout the company and give our teams 24/7 access to their working hours. In theory, this makes us more efficient. Review collected by and hosted on G2.com. What do you dislike about ShopWorks? JQewry holiday pot. This should be linked to individual rota patterns of which you're isolated to a single default rota. This doesn't work for shift workers and should have a limitless rota default. You can create a shift pattern of shift but these don't assign to individuals. This really should be your default rota week 1,2,3. The holiday pot then queries shift allocated from the calendar to auto-assign the hours needed for booking. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? Time management Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8354600/official_response/edit) We're glad to hear that ShopWorks has streamlined your staffing rotas and provided 24/7 access for your teams. We appreciate your feedback about the holiday pot feature and will share it with our development team for consideration. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Hospitality Enterprise (\> 1000 emp.) 2/14/2024 "quick and simple" 4/5 What do you like best about ShopWorks? the system is easy to use pretty self explanatory Review collected by and hosted on G2.com. What do you dislike about ShopWorks? the system can sometimes be slow and can take more time Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? As HR we can easily access absence information Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-9235671/official_response/edit) We're glad to hear that you find ShopWorks easy to use! We understand that system speed is important, and we are constantly working to improve performance. Thank you for your feedback! Current UserValidated ReviewerSource: In-app AN Verified User in Gambling & Casinos Small-Business (50 or fewer emp.) 1/4/2024 "Quick And easy to use" 5/5 What do you like best about ShopWorks? Is the easy way to create rota and managing the staff Review collected by and hosted on G2.com. What do you dislike about ShopWorks? the chance to create your own pattern and repeat the same one forever without keep the basic tags Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? communicate with the people about theyr rota Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8857183/official_response/edit) Thank you for leaving us a 5\* review! Glad you have been finding it easy to use. [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portal/2) Current UserValidated ReviewerSource: In-app AN Verified User in Gambling & Casinos Small-Business (50 or fewer emp.) 11/27/2023 "Easy to navigate. Just need the power to export employees our self's." 4/5 What do you like best about ShopWorks? Easy to creat rotas and easy to control holiday allowance Review collected by and hosted on G2.com. What do you dislike about ShopWorks? Not beiong able to export employees ourselves Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? Its helping us control a buiness thats open 24hrs and making sure we catch staff shortages Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8929377/official_response/edit) Thanks for the great review! It may be possible to export the information you need, but can depend on the bespoke configuration of each platform. If you would like further information please contact us by sending an email to help@theshopworks.com [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portals) Current UserValidated ReviewerSource: In-app ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 7/25/2023 "User friendly and makes our work easy" 5/5 What do you like best about ShopWorks? The biometric time and attendance is very accurate and helps us ensure accurate payroll. The scheduling and the employee native app give us complete visibility across our locations Review collected by and hosted on G2.com. What do you dislike about ShopWorks? It will be useful to be able to add notes to rotas like you can on individual shifts. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? It allows us to quickly schedule our staff and track the hours they work so that they are paid correctly. All our staff have access to the employee app and can see their shifts, how many hours they have worked, and request time off. Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8356563/official_response/edit) Thank you for the great review! We're always glad to hear the data being extracted is accurate and quick to obtain. We will pass on your idea of adding notes to the Rota page to out Product Team! [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portal/2) Current UserValidated ReviewerSource: Organic ![lalla h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "lalla h.") LH lalla h. Small-Business (50 or fewer emp.) 10/31/2023 "Virgin Active shopworks review" 5/5 What do you like best about ShopWorks? Comprehensive and easy to use. clear and simple. Review collected by and hosted on G2.com. What do you dislike about ShopWorks? No downsides found yet. Self explanatory and easy to use even for the first time. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? Makes rota more straightforward to understand and easy to edit. Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8781720/official_response/edit) Thank you for taking the time to leave us such a great review! We're really happy that you found the software simple and easy to use! [See how ShopWorks improved](https://theshopworks.atlassian.net/servicedesk/customer/portals) Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 7/25/2023 "Makes us more efficient." 4.5/5 What do you like best about ShopWorks? We produce an accurate payroll much quicker then ever before and we cut out buddy clocking and other waste. It just all works well for us. It was a great improvement over our previous system Review collected by and hosted on G2.com. What do you dislike about ShopWorks? More of a road map request – maybe some more staff engagement tools and communications methods for our colleagues. Review collected by and hosted on G2.com. What problems is ShopWorks solving and how is that benefiting you? Making sure we have the right number of staff in the right place and paying the correct ammount for the hours worked. Review collected by and hosted on G2.com. Show More Response from Mujtaba Shah of ShopWorks [Editedit](https://www.g2.com/survey_responses/shopworks-review-8354848/official_response/edit) We're thrilled to hear that ShopWorks has helped streamline your payroll process and eliminate buddy clocking! Your feedback on staff engagement tools is valuable, and we'll definitely consider it for future updates. Ensuring the right staffing levels and accurate pay is crucial, and we're glad ShopWorks is benefiting your operations. If you have any specific suggestions for enhancing staff engagement features, please feel free to share them with us. Thank you for choosing ShopWorks! Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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