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UE

Verified User in Entertainment

Mid-Market (51-1000 emp.)

10/19/2023

"The Applications module are very user friendly."

5/5

What do you like best about ShopWorks?

The Mobile App and requiring VPN access. Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

ShopWorks should also Include the HCM module? Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

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Thank you for the 5 star review! Modules can vary for each bespoke build of the platform, if you'd like more information please send an email to help@theshopworks.com

See how ShopWorks improved

UL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/26/2023

"Manager user"

3/5

What do you like best about ShopWorks?

Rootas and work logs are easy to see and confirm Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

Not able to store rota templates in the back ground to copy through Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

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Thank you for leaving us a review! We may be able to help with the rota copying/creation - please send us an email to help@theshopworks.com and the Support Team can look into this for you.

See how ShopWorks improved

UL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/26/2023

"feed back"

4/5

What do you like best about ShopWorks?

Totas and logs are straight forward to view Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

not able pre set a rota template in the back ground Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

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Thank you for the review! There are ways of creating rota templates, we could possibly guide you through if you send us an email to help@theshopworks.com

See how ShopWorks improved

JB

Julie B.

Payroll Manager

Mid-Market (51-1000 emp.)

10/15/2021

"Easily navigation but lacking in any audit trail for the user"

2/5

What do you like best about ShopWorks?

The appearance of data and navigation of site Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

The reports content often not relevant. There is no audit trail for the user to see who has made changes - this is letting us down when we have an internal audit as we cannot answer questions that are put to us. There also seems to be little knowledge of up to date payroll legislation when developing the site - I have had to point your own developers to the goverment legislation and then been thanked for bringing it to 'your' attention. Reports are often changed, either naming or format and I am not told. Thre is no 'user manual' - so new users are reliant on being shown by a colleague, or like me learning to use the system by trial and error. Review collected by and hosted on G2.com.

Recommendations to others considering ShopWorks:

Heavily reliant on customer support for reports and audits - no issues with the support but would like to see more user functioanlity - for instance - reports to include name of person making a contract change and the date - a basic requirement for internal and external audits yet it is missing form Shopworks reports Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

Cannot answer this as I was not here prior to Shop works being adopted by the company - at the moment it is not providing me with the service I would expect Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

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We understand your concerns and will strive to provide better user support and functionality. We apologise for any inconvenience and appreciate your patience as we work to improve our system.

TT

Ted T.

Managing Director

Mid-Market (51-1000 emp.)

4/21/2021

"Great for Operations"

5/5

What do you like best about ShopWorks?

Combination of things. Great for helping us to use hours at the optimum times for customers and sales that has saved money and improved all-round service. Easy to use once initiated and excellent tool for multi-unit managers to keep on top of their single-site managers in particular. Review collected by and hosted on G2.com.

What do you dislike about ShopWorks?

There isn't anything that we can think of - a few of the team have worked with many similar products and much prefer this. Review collected by and hosted on G2.com.

What problems is ShopWorks solving and how is that benefiting you?

We stopped wasting hours on shifts that weren't optimum quickly - the savings did much more than cover the cost of the product. It's now a vital management tool - we use it to be clever/logical with payroll and love the process that requires area Managers to approve changes depending on set criteria. Review collected by and hosted on G2.com.

Response from Mujtaba Shah of ShopWorks

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Thank you for sharing your positive experience with ShopWorks! We're thrilled to hear that our platform has been instrumental in optimizing your operations and enhancing service quality. It's great to know that you find it user-friendly and valuable for multi-unit management.

We appreciate your feedback and are delighted that ShopWorks has helped you save time and money by streamlining your scheduling processes. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing ShopWorks!