What I like best about Shopper Approved is how seamlessly it helps collect and display authentic customer reviews across multiple platforms. The automated review requests save us a ton of time, and the ability to syndicate reviews to Google, Bing, and other search engines really boosts our visibility and SEO. Their customer support team is also very responsive and helpful, which makes setup and ongoing use smooth. The dashboard is intuitive and gives clear insights into customer feedback trends. Review collected by and hosted on G2.com.

While Shopper Approved offers great functionality, the interface could use a more modern update, it feels a bit outdated compared to other review platforms. Also, some customization options for the review display widgets are limited unless you upgrade to higher-tier plans. It would be helpful if more features were included in the base package, especially for smaller businesses with limited budgets. Review collected by and hosted on G2.com.

They make sure their reviews are from actual, verified customers. Not just anyone can hop on and review a company, you only are allowed once you are a customer. That way you know they are real. Review collected by and hosted on G2.com.

Their dashboard is a little clunky and difficult to navigate. Review collected by and hosted on G2.com.

We get increases our reviews by 10K each year and they are constantly updating their platform with ways to help is connect with our audience and drive more revenue. Review collected by and hosted on G2.com.

We have been with them for over a decade and still do not have a negative thing to say. Review collected by and hosted on G2.com.

How easy it is to communicate when needing help Review collected by and hosted on G2.com.

That customers cannot share images with their reviews Review collected by and hosted on G2.com.

The 2 step review process is smart and works! It's easy to manage reviews and respond to customers. And Shopper Approved customer service is responsive and fast. Review collected by and hosted on G2.com.

Nothing. Everything has been working well. Review collected by and hosted on G2.com.

The implemantion is very easy for a basic integration, but they also offer the ability to do a custom integration through their API as well. They also make it easy to localize the reviews as well which is great.

The review collection process is fantastic, they make it easy for customers to leave reviews and as a result they collect a lot of reviews.

Their support staff is willing and able to help with any issue you have and they are proactive. If they recognize and issue they reach out to you with a solution. Review collected by and hosted on G2.com.

Their admin panel takes a little getting used to. Probably a little easier with a single site, but with multi site it is a little cumbersome. Everything works and works well, just probably could be organzied a little better and switching between sites could be a little better. Review collected by and hosted on G2.com.

The support team at Shopper Approved did an outstanding job migrating over 250k+ product reviews from BigCommerce to Magento, ensuring a smooth and efficient transition without any data loss or issues. The integration process is incredibly straightforward, saving valuable time and resources. The documentation provided is thorough and easy to follow, guiding us through each step of the integration process and troubleshooting any issues that arose. Overall, their dedicated support and well-structured approach made implementing and using the platform a seamless experience. Review collected by and hosted on G2.com.

I can't think of anything right now;the platform meets our needs well so far. Review collected by and hosted on G2.com.

easy to use iframes, reliable, dont recall any downtime at all. Priced well within its field. Review collected by and hosted on G2.com.

Facebook sharing has been broken for literally, years. Review collected by and hosted on G2.com.

Ease of use and customer support has always been helpful indentifying opportunities to expand our copmanies reach without being overly pushy or feeling as if they are simply trying to "sell" us unneeded options. Review collected by and hosted on G2.com.

A bit more communication is always nice to have but overall this is a very low issue. Review collected by and hosted on G2.com.

The software is easy to use and quickly produced positive results for our store testimonials. The sheer number of responses we've received is impressive. The survey flow creates an additional touchpoint with our customers that is a value add. The Shopper Approved team is attentive, always clearly addresses our concerns, and is open to constructive feedback.

The daily report is always in my email, with a quick look I can determine if

I can move on or easily jump in and tackle any reviews that would benefit from a follow-up. Review collected by and hosted on G2.com.

One must accept that e-commerce requires multiple paid services. While this is another additional expense review collection should be a high priority. Review collected by and hosted on G2.com.