The individual service from each person we speak with has been great. We were able to get our business up and moving and the knowledge of the setup team has been great! Review collected by and hosted on G2.com.

So far everything is great about shopmonkey. It does take time to get everything set up from an inventory standpoint but it is easy to do. Very user friendly! Review collected by and hosted on G2.com.

The Shopmonkey screen is clean and easy to follow. Most importantly it is a simple system that everyone in the shop can navigate. Review collected by and hosted on G2.com.

I dislike that Shopmonkey has not implemented enough of my suggestions to make the fleet side of the program as functional as I need. While at the same time, I do realize that I am not the only client in the Shopmonkey system. Review collected by and hosted on G2.com.

They are very helpful when you need help and the product is very efficent. They intergrate directly with quickbooks with no need for an outside app and the learning curve is low. Review collected by and hosted on G2.com.

Sometimes updates and other things move slowly and communication can be lacking. Review collected by and hosted on G2.com.

I like the ability to keep our customers updated through the process of working on their vehicle. Review collected by and hosted on G2.com.

Since 2.0 we are having issues with managing our techs in the software and the way the techs get updated with payments from customers Review collected by and hosted on G2.com.

Shopmonkey has been a big help and a great program for the last handful of years. It speeds up workflow in too many ways for me to list, and I usually recommend it if you're feeling like things at your garage could be more streamlined, because Shopmonkey is how. The text/email integration as well as parts ordering is a big advantage and I couldn't imagine operating without it. Review collected by and hosted on G2.com.

Shopmonkey is falling very quickly from where it once stood. The customer service is not as personal as it once was, and the lack of updates is painfully frustrating when you're being told about the "new version" for multiple years with no release, and yet the current version is still breaking once a week keeping you from using it for hours on a busy day. It is becoming more difficult by the day to recommend Shopmonkey, a program I once praised to everyone to a program that is very useful but has better alternatives at far better prices. Review collected by and hosted on G2.com.

I love that you can set up canned service prices for different customers &/or accounts. Therefore, it makes it super easy to build an invoice for any particular account/customer.

Another feature I like, is the "Send to Quick Books" option. Not only can we send the invoice to QuickBooks but we can also send payments. This makes book keeping very friendly and easy to keep on. Review collected by and hosted on G2.com.

The only true dislike is the app version of the program. Its not as user friendly as the web base program and harder to navigate between invoices & /or customer. However, its not impossible to use and with a few minor tweaks, im sure they can get the APP version more user friendly. Review collected by and hosted on G2.com.

The ability to send reminders to customers. Review collected by and hosted on G2.com.

The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. Review collected by and hosted on G2.com.

It's a great platform, very user frienfdly and the support is above and beyond others. The intergration and implementation was simple, easy and quick. Review collected by and hosted on G2.com.

There is a only one or two features that I would like to see that are not currently offered, but they are constantly adding features. Review collected by and hosted on G2.com.

THE USER FREINDLIENESS IS EXCELLENT AND VERY EASY TO USE. THE INVOICES ARE CLEAR AND WELL PRESENTED. Review collected by and hosted on G2.com.

parts inventory from qb to shopmonkey glitchy Review collected by and hosted on G2.com.

User interface and third party connections to resources Review collected by and hosted on G2.com.

Does not have the capability for vehicle owners to leave a tip Review collected by and hosted on G2.com.