--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-08-11' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Shop Monkey 2.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Danny K. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Shopmonkey?** Being able to stay in touch with customers inside the program. Helps create and organize workflow for our shop. Loved Version 1.0. Like Version 2.0 except my list of dislikes. Happy the dashboard is back. **What do you dislike about Shopmonkey?** Can not change tax amount like before in version 1. (We have a tax variance in our county for amounts over 5K, so I need to make a manual adjustment). Needs multiple Tax profiles. Cant change creation date like before in Version 1. Can not duplicate customer orders when customer is set to tax exempt like before in version 1. (If I change the customer to taxable, duplicate, then change them back to tax exempt). Can not dulpicate an estimate that does not ve a customer assigned. When entering text in an labor or part line item spell check doesnt work correctly. The AI is rearly helpful. **What problems is Shopmonkey solving and how is that benefiting you?** Slowly bringing back Version 1.0 features that were lost in 2.0. **Official Response from Aileen Aquino:** > Thank you for the feedback, Danny! We're glad Shopmonkey is helping you stay in touch with customers. Please continue to share feedback so we can best serve you and your business. ### 2. Streamlined our workflow and reduced mistakes **Rating:** 3.5/5.0 stars **Reviewed by:** Tim D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** Customer communication is vastly improved. We no longer have to try to catch a customer on the phone before end of day. They can pay after hours and pick up keys in our key pickup system 24/7. **What do you dislike about Shopmonkey?** Glitches and system speed. Occasionally while typing the system decides to skip or even crash. Lots of wasted time with that and speed. Tax filings have had to be checked multiple times and errors found almost every one. qb integration is not good and does not function. **What problems is Shopmonkey solving and how is that benefiting you?** Customer communication is the biggest. I think it contributes to a much better customer experience which naturally grows the business. **Official Response from Aileen Aquino:** > Thank you for the feedback, Tim! We’re happy to see you enjoying Shopmonkey. Please continue to share feedback so we can better support you and your business. ### 3. Happy with Shopmonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Shopmonkey?** The Shopmonkey screen is clean and easy to follow. Most importantly it is a simple system that everyone in the shop can navigate. **What do you dislike about Shopmonkey?** I dislike that Shopmonkey has not implemented enough of my suggestions to make the fleet side of the program as functional as I need. While at the same time, I do realize that I am not the only client in the Shopmonkey system. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey solves the problem of not having a mobile (interntet based) point of sale system and that benefits me as one component of my business is mobile repair. **Official Response from Aileen Aquino:** > Thank you for the feedback, Josh! We strive to improve our product and will make sure your review and suggestions are relayed to our Product team. ### 4. Does Not Work As Advertised **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Shopmonkey?** The ability to send reminders to customers. **What do you dislike about Shopmonkey?** The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey isn't solving any problems. They're just creating new problems. **Official Response from Aileen Aquino:** > We appreciate the feedback and sincerely apologize for the experience you’ve had and the impact on your operations. We strive to provide a robust product experience and your feedback is being reviewed and addressed by our engineering team. Thank you. ### 5. Excellent Platform and Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Shopmonkey?** It's a great platform, very user frienfdly and the support is above and beyond others. The intergration and implementation was simple, easy and quick. **What do you dislike about Shopmonkey?** There is a only one or two features that I would like to see that are not currently offered, but they are constantly adding features. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey has not only allowed us to digitize our shop tickets and inspections, but has also improved customer communication and scheduling with the integrated customer text and email feature. Allowing us to maximize prductivity in the shop, while reducing fraudlunt damage claims. **Official Response from Aileen Aquino:** > Thank you for the review! We're happy to hear you've had a great experience, especially with our Support team. Please continue to share feedback so we can better support your needs. ### 6. Must have software for your shop **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Shopmonkey?** User interface and third party connections to resources **What do you dislike about Shopmonkey?** Does not have the capability for vehicle owners to leave a tip **What problems is Shopmonkey solving and how is that benefiting you?** There is a maximum character length in service descriptions that prevents syncing with Quickbooks. It is supposed to be resolved with the update to SM2 **Official Response from Aileen Aquino:** > Thank you for the feedback, Kevin! Please continue sharing feedback so we can improve and better support you. ### 7. Lightweight and efficient shop management system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Shopmonkey?** Ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop. **What do you dislike about Shopmonkey?** At times the interface is slow to load. Additionally haven't seen any notable new features in years. **What problems is Shopmonkey solving and how is that benefiting you?** Invoicing and reconcilliation **Official Response from Aileen Aquino:** > Thank you for the review! Glad Shopmonkey has been helpful. ### 8. Simple and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Shopmonkey?** Shopmonkey has one of the easiest UI I've used in any automotive repair related software. **What do you dislike about Shopmonkey?** Estimations for jobs are often inaccurate. Also lacks some more in depth functions that other softwares provide. **What problems is Shopmonkey solving and how is that benefiting you?** Coordinating workflow between technicians and customers saves time and effort for front of house operations. **Official Response from Aileen Aquino:** > Thank you for the nice words! We're happy to hear Shopmonkey has helped you save time and effort. Please continue sharing feedback so we can improve. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?filters%5Bsentiment_snippet%5D=1373414&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A09%3A35+-0500&secure%5Bsession_id%5D=42e43505-1c4e-4f81-ab01-2745e61dfa72&secure%5Btoken%5D=6231ecb89e51a1e5f4fbcd4d1b82a11a9b7fa3bf09df263a2d0cd8ad22a7b8d2&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (746 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (491 reviews)