--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-08-11' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Loved 1.0. 2.0 is a disaster!! **Rating:** 0.0/5.0 stars **Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Shopmonkey?** 1.0. We started using them in 2019. After the disaster of what they called the 2.0 update, we moved all of our locations to a competitor. **What do you dislike about Shopmonkey?** Everything feels so clunky. It seems like they tried to squeeze too much into it now, and it just doesn’t flow the way it used to. If it ain’t broke, don’t fix it! **What problems is Shopmonkey solving and how is that benefiting you?** None. We’re currently in a transition period. **Official Response from Paul Salleles:** > Thank you for being a Shopmonkey customer since 2019 — that kind of long-term relationship means a lot to us. We're sorry the 2.0 update didn't meet your expectations. Our goal was to add capability without losing the simplicity you relied on in 1.0, and we understand we didn't hit that mark for your shops. We reached out but haven't connected yet. If you're ever open to a direct conversation — no pitch, just a real look at what's changed — we'd welcome it. You can reach us at success@shopmonkey.io. ### 2. Horrible customer service... Shopmonkey 2.0 is a joke... RUN from them and find something else !! **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Shopmonkey?** Shopmonkey 1.0 was great.... the best word I can muster to describe Shopmonkey 2.0 is "regression" added key strokes and worse functionality....CUSTOMER SERVICE is a JOKE **What do you dislike about Shopmonkey?** Shopmonkey 2.0 added a few nice features... but mostly increased the hardship of using the software...within first 2 hours of using the new software I had a conversation with Judy ( which has since vanished from the face of the earth apparently) and I mentioned no less than 10 glitches/bugs/functionality problems.... roughly 2 months ago...since then.... NOT A SINGLE THING HAS BEEN RECTIFIED. Let's read what Google has to say about it after compiling data from the net... The "Shopmonkey 2.0 switch over" refers to Shopmonkey's transition from its original platform to a completely revamped 2.0 version, which involved significant data migration and a complete redesign of the user experience for auto repair shops. Shopmonkey facilitated this by using a platform called Arcade to guide users, provide training, and offer a way to test new features without affecting their live data. While Shopmonkey aimed to provide a better platform, some users found the 2.0 version complex and migrated to alternative software like Fieldd or Shift Industry. What is the Shopmonkey 2.0 Switch Over? Re-platforming Effort: Shopmonkey undertook a major project to re-platform its entire cloud-based management system, creating a new version known as 2.0. Data Migration: The switch involved migrating all existing user data from the older platform to the new 2.0 system. User Experience Overhaul: A new, redesigned system and user interface was introduced to improve functionality and management for auto repair shops. How Shopmonkey Handled the Transition Arcade Software: Shopmonkey partnered with Arcade Software to manage the transition. Guided Onboarding: The platform helped onboard users to the new system and introduced them to the full range of new features. Safe Environment for Testing: Users could experience and test the new features in a safe environment provided by Arcade, allowing them to understand the benefits without impacting their live shop operations. User Experiences and Alternatives Challenges for Some Users: While the aim was to improve the platform, some users reported significant issues and difficulties with the 2.0 version, finding it complex and a steep learning curve, according to this Reddit thread. Migrating to Other Software: Frustrated users, faced with learning a new system, decided to migrate to alternative shop management software such as Fieldd or Shift Industry. Looks like my path starts with investigating Fieldd or Shift Industry now.... I recommend you do the same !! **What problems is Shopmonkey solving and how is that benefiting you?** In the last 2+ months they have been the bane of my existence... the new software SUCKS and they don't seem to care **Official Response from Paul Salleles:** > Hi Bruce, we hear you — the 2.0 transition was a major change, and for shops that had invested years in the 1.0 workflow, the adjustment was genuinely disruptive. We've spent significant time since then addressing the specific bugs and functionality gaps that were raised in the early days of the transition, and the platform has changed considerably from where it was when you wrote this. We also hear the frustration about inconsistent support contact — continuity matters, and it's something we've actively worked to improve. If you're open to taking a look at where things stand now, we'd genuinely welcome that conversation. ### 3. Unethical business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Roy O. | CEO and President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Shopmonkey?** I only use Shopmonky as a customer of the shop using it. **What do you dislike about Shopmonkey?** I am a customer of a detailer in Orlando that used Shopmonkey. They decided to move to different software and Shopmonkey gave their text number to a direct competitor in town called Empire Auto Spa. I texted my origional detailer to get a couple of projects scheduled and got a response quickly. Nowhere in the response did Empire communicate who they were. They pretended to be my detailer and never identified themselves anywhere in the thread. I figured it out when I got some calls from Empire, that I did not answer, and then got an email summary of the text communications. The point is if you do business with Shopmonkey just know that when you leave they are going to route your customer inquiries to a direct competitor. If that's not illegal it should be. **What problems is Shopmonkey solving and how is that benefiting you?** I only use this as a customer of the shop. **Official Response from Paul Salleles:** > Hi Roy, we want to set the record straight: Shopmonkey has never sold or shared customer data with competitors. What you experienced was an unintended overlap from an older version of our platform, where some businesses shared a pool of outbound text numbers. When your original shop moved to different software, that number remained active for another business — Empire Auto Spa — without any coordination or intent on our part. This was not a design we're proud of, and we've since moved all businesses to dedicated phone numbers to make sure this can't happen again. We're sorry for the confusion this caused you as a customer of that shop. ### 4. Does Not Work As Advertised **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Shopmonkey?** The ability to send reminders to customers. **What do you dislike about Shopmonkey?** The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey isn't solving any problems. They're just creating new problems. **Official Response from Aileen Aquino:** > We appreciate the feedback and sincerely apologize for the experience you’ve had and the impact on your operations. We strive to provide a robust product experience and your feedback is being reviewed and addressed by our engineering team. Thank you. ### 5. Good software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** The layout of the calendar is similar to Google calendar which makes training and transitioning easy. Integrates with stripe well and also QuickBooks which will make bookkeeping much more simple. Over the last 4 years we have been promised a new platform and upgraded backend but have only experienced massive slowdowns and significant price hikes which is a complete slap in the face to their original userbase who have been loyal since the beginning. Would only recommend to someone with a business who is looking to throw their money away. **What do you dislike about Shopmonkey?** Promised new features, independent app, upgraded backend server but never saw any of those in the last 4 years but was surprised with a pleasant 100% price hike. **What problems is Shopmonkey solving and how is that benefiting you?** Scheduling Book keeping ### 6. DIFFICULT NOT WHAT IT WAS PRESENTED AS **Rating:** 1.0/5.0 stars **Reviewed by:** Michael H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Shopmonkey?** I LIKE THE VIRTUAL IN SPECTIONS AS WELL AS THE ABILITY TO SEND ESTIMATES DIRECTLY TO THE CUSTOMER VIA THEIR TEXT MESSAGING OR EMAIL SERVICES. IT IS ALSO NICE TO BE ABLE TO TEXT MESSAGE THEM THROUGH THEIR WORKORDER. **What do you dislike about Shopmonkey?** ORDERING PARTS IS TIME CONSUMING AND FRUSTRATING BECAUSE IT LACKS INFORMATION BE DIRECTLY TRANSFERED TO WORK ORDER IF I CHOOSE A DIFFRENT PART FROM A LOCAL STORE ORDERED THROUGH THE PROCUMENT IT DOEST TRANSFER DIRECTLY AND DOESNT INCLUDE THE PRICE THAT PRODUCT LISTS FOR . IT IS ALSO MISSING INFORMATION FOR REPAIR AND SPECS ON CERTAIN VEHICLES. OVERALL IT IS NO WHERE NEAR AS USER FRIENDLY AS IT SEEMED TO BE NOR DOES THE ANDROID TABLETS I HAD PURCHASED WORK WITH SHOPMONKEY APP WHICH IS FRUSTRATING. **What problems is Shopmonkey solving and how is that benefiting you?** IT DOES HELP TO REASURE CUSTOMERS THAT RECOMMENDED SERVICES ARE VALID BECAUSE I CAN SHOW THEM PICS FROM DURING THE INSPECTION BY SENDING TO THEIR PHONE AND OR EMAIL. ### 7. Works great **Rating:** 0.0/5.0 stars **Reviewed by:** Joseph W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** I like easy bookkeeping it has to offer. Great for billing, invoices and inventory. **What do you dislike about Shopmonkey?** The program can be slow at times and freezes up. **What problems is Shopmonkey solving and how is that benefiting you?** Inventory, billing and receiving is a much faster process using this software. ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A57%3A23+-0500&secure%5Bsession_id%5D=e9482ad2-a4ba-472b-a292-58c4d8c0ba29&secure%5Btoken%5D=160918921b0b76ab9d693beba53e17ed2f1f0fbad96362fce1e441ffa0eb62f4&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (746 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (490 reviews)