--- title: Shopmonkey Reviews meta\_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 410 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews & Product Details Visit Website Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube * * * Product Website Shopmonkey Seller [Shopmonkey](https://www.g2.com/sellers/shopmonkey) Discussions [Shopmonkey Community](https://www.g2.com/products/shopmonkey/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Shopmonkey. ### Basic $239.00 3 User Licenses Per Month [ View More Pricing Information ](https://www.g2.com/products/shopmonkey/pricing) ## Shopmonkey Integrations (1) What do users say about integrations? Verified by Shopmonkey [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Jamal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamal H.") JH Jamal H. Owner Small-Business (50 or fewer emp.) 3/25/2026 "Streamlined Shop Management with Excellent Support" 5/5 What do you like best about Shopmonkey? I use Shopmonkey for everything to do with my shop, from intaking appointments to collecting reviews and everything in between. I no longer need to call multiple vendors, and I love the clear layout of my schedule. I really like the work request form and the fact that I can attach it to my website so customers can fill it out themselves. The initial setup was very easy, and Sebastian made it a breeze—he still helps me out to this day. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? I don't like dealing with duplicate customers and I wish the internal user notes could show up on all of the customer work orders. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? I no longer need to call multiple vendors and I have a clear layout of my schedule. Review collected by and hosted on G2.com. Show More Response from Angelique Tober of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12544709/official_response/edit) Thanks so much for sharing your experience! We’re thrilled to hear that Shopmonkey has helped you consolidate your vendors and that Sebastian made your setup so easy—we’ll be sure to pass the kind words along to him. We also really appreciate your feedback regarding duplicate customers and the visibility of internal notes. Insights like yours are exactly how we decide what to improve next, and we’ve shared these notes with our product team. 4/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel p.") DP Daniel p. Small-Business (50 or fewer emp.) 3/18/2026 "Streamlined Management with Room for Payroll Improvement" 4.5/5 What do you like best about Shopmonkey? I really like the online digital experience that Shopmonkey provides to our customers. It's smooth and allows for setting appointments easily. Customers can see in real-time what status their vehicle is in, which is a big game changer for us. We can send them text message updates about their vehicle's status, which our customers love. The digital vehicle inspections and the ability to communicate through text message make the whole process much easier and more efficient. This keeps our customers up to date, which has been a great experience. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? I'm having a bit of trouble on the payroll side. We have technicians that are paid based on hourly and flag hour, so being able to customize the aspects of how we do payroll would help make the numbers a little more accurate. The same goes for our front personnel, who are paid on a commission and hourly. The system doesn't log it correctly. But that's minor compared to the big stuff the system does for us. Also, setting up was a bit difficult at first. We integrated with QuickBooks, and while that part was simple, we had to set up a lot of things on our own, like inspections and rules. It took us about thirty to sixty days to narrow it down and get it working the way we wanted. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Shopmonkey organizes our management systems, tracks orders and ETAs, and protects us with internal notes and photos. It enables digital vehicle inspections and online payments, making processes easier, especially for college town customers with out-of-state parents. Review collected by and hosted on G2.com. Show More Response from Angelique Tober of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12507886/official_response/edit) Daniel, thanks for your feedback. We are pleased to hear that Shopmonkey has been helpful in organizing your management systems and improving customer communication. We also  understand the importance of accurate payroll processing and that hybrid pay is a complex area.  We have shared your feedback with our Success team and as always, if you need assistance, please reach out to support@shopmonkey,io or call (408) 351-9991. Validated ReviewerIncentivizedSource: Seller invite ![Rayelin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rayelin A.") RA Rayelin A. Media and Marketing Small-Business (50 or fewer emp.) 3/25/2026 "Easy Customer communication and variety of features and uses in one program." 5/5 What do you like best about Shopmonkey? My favourite feature is probably the ability to text customers and how easy it is to send and explain invoices/quotes to customers. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? there's really not much to complain about, I guess my only suggestion would be to have internal team messaging be on par with messaging customers. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? it puts our invoicing, scheduling, quoting, inventory, customer communication, internal time clocks, all into one place. Review collected by and hosted on G2.com. Show More Response from Angelique Tober of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12545410/official_response/edit) Thank you for taking the time to share your experience! We're glad the customer texting and invoice/quote features have been valuable for your shop, and it's great to hear Shopmonkey is serving as a true all-in-one solution for your team. We appreciate the suggestion around internal team messaging — that's helpful feedback and we'll be sure to pass it along. Feedback from our customers really does impact how we develop new features., like dark mode. BTW, have you had a chance to check it out yet? Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian H.") BH Brian H. Owner Small-Business (50 or fewer emp.) 3/18/2026 "Streamlined Workflow Management and Customer Texting" 4.5/5 What do you like best about Shopmonkey? Workflow management and text to customers Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? No barcode printing, no multiple price fields , no sale price and then revert back to normal price on specific date. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? The chat to customers is how clients want to do business now. Review collected by and hosted on G2.com. Show More Response from Angelique Tober of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12508019/official_response/edit) Thanks for your review, Brian. Glad that two-way communications in Shopmonkey are helping with the way you and your customers prefer to do business! [See how Shopmonkey improved](https://www.shopmonkey.io/product/customer-comms) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Enterprise (\> 1000 emp.) 12/11/2025 "Effortless Data Entry and Outstanding Support" 5/5 What do you like best about Shopmonkey? Shopmonkey is straightforward and easy to use. The tech and customer support are excellent, and using it every week has made entering data for vehicle inspections much more convenient. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? At first, it can be challenging to learn how to use, but once you understand how it functions, it becomes much easier to make it work for you. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Shopmonkey has eliminated the need for paper when entering vehicle inspections, allowing us to complete them digitally. This change makes it much easier and more convenient to send reports to customers. Review collected by and hosted on G2.com. Show More Response from Angelique Tober of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12077281/official_response/edit) We're glad to hear that you find Shopmonkey straightforward and easy to use, and that our tech and customer support have been excellent for you. These teams work hard to partner with shops like yours! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Samantha M. Owner Small-Business (50 or fewer emp.) 11/15/2024 ""Shop Monkey 2.0: A Great System with Room to Improve Payment Processing"" 4.5/5 What do you like best about Shopmonkey? We’ve been using Shop Monkey 2.0 since October, and it’s already made managing our shop easier and more efficient. The streamlined interface, fast performance, and improved scheduling tools have transformed how we work. Communication with customers is seamless, and the reporting features provide valuable insights. While the learning curve was a bit steep at first, it’s been well worth the upgrade. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? The only issue we’ve had is the 72-hour payment processing time after jobs are completed. It would be much better if payments were processed within 24 hours. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? One of the features we’ve come to appreciate most is the scheduling system. It’s incredibly easy to assign jobs, track deadlines, and manage appointments in real time. The drag-and-drop functionality is a great touch, and having everything update instantly has eliminated a lot of confusion among our team. Communication with customers has also been seamless thanks to the built-in messaging system. Being able to send customized text and email updates helps us maintain clear, professional communication at every stage of the repair process. Review collected by and hosted on G2.com. Show More Response from Aileen Aquino of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-10516891/official_response/edit) Thank you for the nice words, Samantha! We're glad the scheduling and messaging system has been valuable. Current UserValidated ReviewerIncentivizedSource: Seller invite ST Stephanie T. Co-Manager Small-Business (50 or fewer emp.) 11/14/2024 "Cost effective for a small shop" 5/5 What do you like best about Shopmonkey? My family has been in business for over 40 years and were still doing their invoices and bookwork by hand, mostly because the cost of software was too much to justify the spend. After looking at several options over many years I came across Shopmonkey. The amount of support and information we received before signing up was amazing. After signing up and through set-up customer service was quick to repond and always had an answer right away. The integration of a 'computer' to our 'gear heads' was something no one was excited about. However, it was easy for them to learn and a month or so into using the platform everyday our guys raved on the difference it made in their day to day work. We don't use many of the features because we're just a small oil change only shop, but those that we do fit our needs perfectly. We have also been able to utilize some of the features not in the exact way they are designed for other shops, but are able to make them fit our format. We are now a year and a half into using the platform. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? Way more features than we need for a small oil change shop. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Having ditigal records of and for our customers. Saves time on end of the day duties. Review collected by and hosted on G2.com. Show More Response from Aileen Aquino of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-10511655/official_response/edit) Thank you for the feedback, Stephanie! We're happy to support businesses like yours. Please continue sharing feedback so we can improve. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rachel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel C.") RC Rachel C. Service Writer Small-Business (50 or fewer emp.) 11/9/2021 "Wonderful Service!" 5/5 What do you like best about Shopmonkey? The ease of use and simplicity of the app are two of the reasons why I LOVE Shopmonkey! It is so easy to communicate with our customers also and they love being able to text us when they need to schedule an appointment or have any questions about their repair/estimate. There are so many aspects of the business that Shopmonkey covers - from inventory (where you can reorder at the click of a button), to shop/tech/service performance & efficiency, to time log tracking, and so many more. I've used 3 other shop softwares in my time working at various shops and Shopmonkey is hands down the smoothest of them all, it also looks the best visually. Estimates are neat, easy to follow/read by the customers, and the system lays everything out for the technicians/service writers which has upped our efficiency ten-fold. Simply put, it's the best software out there. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? So far I have not found ANYTHING wrong with ShopMonkey! Anytime I need help remembering how to do certain things that I've forgotten I just contact the ShopMonkey help window and someone is there to help me within seconds! We were worried about internet outages affecting our ability to use Shopmonkey but we've found that if our internet at the shop goes out I can easily link to a hotspot or personal data to keep things flowing seemlessly. So, in reality, there are no issues or problems with Shopmonkey at all! Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Communication! Customers LOVE that we are able to communicate easily and quickly! Before having Shop Monkey it was difficult to keep track of all of our messages to our customers. Now it's simple! Inventory! I had trouble keeping track of all of our parts/fluids/chemicals and Shopmonkey shows me exactly how many I have and even lets me know when I'm getting low so I can order more! Efficiency! We are a small family shop with only a few workers so maximizing and managing our time is extremely important to our profits! With Shopmonkey's analytics I'm able to see where and on what services we are losing money, where we are undercharging, and so much more. We wouldn't still be in business if it wasn't for Shopmonkey. Review collected by and hosted on G2.com. Show More Response from Aileen Aquino of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-5108763/official_response/edit) Thank you for the review, Rachel! We're so happy to hear Shopmonkey has helped you in many ways. If you have more feedback, please don't hesitate to share so we can best support your business. 11/14/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 3/25/2025 "one stop shop" 4.5/5 What do you like best about Shopmonkey? I love that we can have one program for many different functions. It is helpful to be able to communicate with customers from their profiles and it is all documented for reference back if needed Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? I do not like that I cannot custom name the fee categories. I would like to add Waste Disposal instead of EPA or for us we do not deal with Tires so it could take the place of "tires" as a fee as well. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? It assists me in communication with customers, service writing and price compararison with the parts tech system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PT Patty T. Office Manager Small-Business (50 or fewer emp.) 11/12/2024 "Easy to use, perfect to communicate with customers!" 5/5 What do you like best about Shopmonkey? Shopmonkey has been a great program to keep track of all estimates and invoices for all of our Heavy Duty Mechanics shop needs. Ease of use, with credit card payments and it integrates well with QuickBooks Online. Customer support has also been quick and helpful whenever needed. Sending appointments, invoices and notes to customers is quick and easy. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? Some times the GST when intergrated with Quickbooks is off by a cent, so it's an extra step to fix the few invoices. Nothing major. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Keeping track of inventory, creating appointments, sending estimates and then invoices to customers. Credit Card processing works well and is convienent for customers to pay online. Very happy to have everything we need integrated in one program. Review collected by and hosted on G2.com. Show More Response from Aileen Aquino of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-10496103/official_response/edit) Thank you for the nice words, Patty! We’re glad to hear that Shopmonkey is helping you integrate everything. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Shopmonkey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shopmonkey ](https://www.g2.com/products/shopmonkey/discussions/new) IG Ivey Gayles • Last activity over 4 years ago How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) GU Guest User What is Shopmonkey used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-shopmonkey-used-for) [ View all Discussions ](https://www.g2.com/products/shopmonkey/discuss) ## Pricing Options Pricing provided by Shopmonkey. ### Basic $239.00 3 User Licenses Per Month ### Clever $399.00 4 User Licenses Per Month ### Genius $499.00 5 User Licenses Per Month [ View More Pricing Information ](https://www.g2.com/products/shopmonkey/pricing) Shopmonkey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_49b0606bd5e6755a87f846455ce0929d/autoleap%282%29.png "Product Avatar Image") AutoLeap 4.8/5(750) [ Compare Now ](https://www.g2.com/compare/autoleap-vs-shopmonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_938484d0574bd70e6d34241cd9b7c571/mitchell-1-automotive-repair.jpeg "Product Avatar Image") Mitchell 1 Automotive Repair 3.8/5(21) [ Compare Now ](https://www.g2.com/compare/mitchell-1-automotive-repair-vs-shopmonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ffb549a02d095338e5af893640c1f21/tekmetric.png "Product Avatar Image") Tekmetric 4.9/5(495) [ Compare Now ](https://www.g2.com/compare/shopmonkey-vs-tekmetric) ##### ##### Shopmonkey Features Shop Management Estimates and Invoicing Parts Purchasing Inventory Management Technician Tools Preventative Maintenance and Inspections Task Alerts Labor Times and Wire Diagrams Customer Management Repair Updates Operations Management - Auto Shop Management Appointment Scheduling Task Management Digital Vehicle Inspection (DVI) [ View More Features ](https://www.g2.com/products/shopmonkey/features) ## Top-Rated Alternatives [ ![Alldata](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alldata") Alldata 4.1/5(24) ](https://www.g2.com/products/alldata/reviews) [ ![AutoLeap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AutoLeap") AutoLeap 4.8/5(750) ](https://www.g2.com/products/autoleap/reviews) [ ![Tekmetric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tekmetric") Tekmetric 4.9/5(495) ](https://www.g2.com/products/tekmetric/reviews) [ View All Alternatives ](https://www.g2.com/products/shopmonkey/competitors/alternatives) ##### Categories on G2 [Auto Repair](https://www.g2.com/categories/auto-repair)[Auto Shop Management](https://www.g2.com/categories/auto-shop-management)[Heavy-Duty Repair](https://www.g2.com/categories/heavy-duty-repair) ##### Explore More [Expert-recommended MDR software for my company](https://www.g2.com/discussions/expert-recommended-mdr-software-for-my-company)[Salesforce Heroku vs Back4app vs Parse: which mobile backend as a service platform handles production scale without requiring a dedicated DevOps function?](https://www.g2.com/discussions/salesforce-heroku-vs-back4app-vs-parse-which-mobile-backend-as-a-service-platform-handles-production-scale-without-requiring-a-dedicated-devops-function)[Which education ERP platforms unify admissions, enrolment, and financial aid in a single student record for institutional teams?](https://www.g2.com/discussions/which-education-erp-platforms-unify-admissions-enrolment-and-financial-aid-in-a-single-student-record-for-institutional-teams) [What is the most affordable sales gamification platform with solid leaderboard and spiff management for a small sales team that does not need enterprise pricing?](https://www.g2.com/discussions/what-is-the-most-affordable-sales-gamification-platform-with-solid-leaderboard-and-spiff-management-for-a-small-sales-team-that-does-not-need-enterprise-pricing)[Best platform for company training and development](https://www.g2.com/discussions/best-platform-for-company-training-and-development)[Pros and Cons Details](https://www.g2.com/products/shopmonkey/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)