--- title: Shopmonkey Reviews meta\_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 410 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews & Product Details Visit Website Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube * * * Product Website Shopmonkey Seller [Shopmonkey](https://www.g2.com/sellers/shopmonkey) Discussions [Shopmonkey Community](https://www.g2.com/products/shopmonkey/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Shopmonkey. ### Basic $239.00 3 User Licenses Per Month [ View More Pricing Information ](https://www.g2.com/products/shopmonkey/pricing) ## Shopmonkey Integrations (1) What do users say about integrations? Verified by Shopmonkey [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Abdul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul M.") AM Abdul M. Owner Small-Business (50 or fewer emp.) 2/20/2026 "Loved 1.0. 2.0 is a disaster!!" 0/5 What do you like best about Shopmonkey? 1.0. We started using them in 2019. After the disaster of what they called the 2.0 update, we moved all of our locations to a competitor. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? Everything feels so clunky. It seems like they tried to squeeze too much into it now, and it just doesn’t flow the way it used to. If it ain’t broke, don’t fix it! Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? None. We’re currently in a transition period. Review collected by and hosted on G2.com. Show More Response from Paul Salleles of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-12207725/official_response/edit) Thank you for being a Shopmonkey customer since 2019 — that kind of long-term relationship means a lot to us. We're sorry the 2.0 update didn't meet your expectations. Our goal was to add capability without losing the simplicity you relied on in 1.0, and we understand we didn't hit that mark for your shops. We reached out but haven't connected yet. If you're ever open to a direct conversation — no pitch, just a real look at what's changed — we'd welcome it. You can reach us at success@shopmonkey.io. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bruce G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce G.") BG Bruce G. President Small-Business (50 or fewer emp.) 8/25/2025 "Horrible customer service... Shopmonkey 2.0 is a joke... RUN from them and find something else !!" 0/5 What do you like best about Shopmonkey? Shopmonkey 1.0 was great.... the best word I can muster to describe Shopmonkey 2.0 is "regression" added key strokes and worse functionality....CUSTOMER SERVICE is a JOKE Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? Shopmonkey 2.0 added a few nice features... but mostly increased the hardship of using the software...within first 2 hours of using the new software I had a conversation with Judy ( which has since vanished from the face of the earth apparently) and I mentioned no less than 10 glitches/bugs/functionality problems.... roughly 2 months ago...since then.... NOT A SINGLE THING HAS BEEN RECTIFIED. Let's read what Google has to say about it after compiling data from the net... The "Shopmonkey 2.0 switch over" refers to Shopmonkey's transition from its original platform to a completely revamped 2.0 version, which involved significant data migration and a complete redesign of the user experience for auto repair shops. Shopmonkey facilitated this by using a platform called Arcade to guide users, provide training, and offer a way to test new features without affecting their live data. While Shopmonkey aimed to provide a better platform, some users found the 2.0 version complex and migrated to alternative software like Fieldd or Shift Industry. What is the Shopmonkey 2.0 Switch Over? Re-platforming Effort: Shopmonkey undertook a major project to re-platform its entire cloud-based management system, creating a new version known as 2.0. Data Migration: The switch involved migrating all existing user data from the older platform to the new 2.0 system. User Experience Overhaul: A new, redesigned system and user interface was introduced to improve functionality and management for auto repair shops. How Shopmonkey Handled the Transition Arcade Software: Shopmonkey partnered with Arcade Software to manage the transition. Guided Onboarding: The platform helped onboard users to the new system and introduced them to the full range of new features. Safe Environment for Testing: Users could experience and test the new features in a safe environment provided by Arcade, allowing them to understand the benefits without impacting their live shop operations. User Experiences and Alternatives Challenges for Some Users: While the aim was to improve the platform, some users reported significant issues and difficulties with the 2.0 version, finding it complex and a steep learning curve, according to this Reddit thread. Migrating to Other Software: Frustrated users, faced with learning a new system, decided to migrate to alternative shop management software such as Fieldd or Shift Industry. Looks like my path starts with investigating Fieldd or Shift Industry now.... I recommend you do the same !! Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? In the last 2+ months they have been the bane of my existence... the new software SUCKS and they don't seem to care Review collected by and hosted on G2.com. Show More Response from Paul Salleles of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-11594098/official_response/edit) Hi Bruce, we hear you — the 2.0 transition was a major change, and for shops that had invested years in the 1.0 workflow, the adjustment was genuinely disruptive. We've spent significant time since then addressing the specific bugs and functionality gaps that were raised in the early days of the transition, and the platform has changed considerably from where it was when you wrote this. We also hear the frustration about inconsistent support contact — continuity matters, and it's something we've actively worked to improve. If you're open to taking a look at where things stand now, we'd genuinely welcome that conversation. Validated ReviewerSource: Organic ![Roy O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roy O.") RO Roy O. CEO and President Small-Business (50 or fewer emp.) 2/26/2025 "Unethical business practices" 0/5 What do you like best about Shopmonkey? I only use Shopmonky as a customer of the shop using it. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? I am a customer of a detailer in Orlando that used Shopmonkey. They decided to move to different software and Shopmonkey gave their text number to a direct competitor in town called Empire Auto Spa. I texted my origional detailer to get a couple of projects scheduled and got a response quickly. Nowhere in the response did Empire communicate who they were. They pretended to be my detailer and never identified themselves anywhere in the thread. I figured it out when I got some calls from Empire, that I did not answer, and then got an email summary of the text communications. The point is if you do business with Shopmonkey just know that when you leave they are going to route your customer inquiries to a direct competitor. If that's not illegal it should be. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? I only use this as a customer of the shop. Review collected by and hosted on G2.com. Show More Response from Paul Salleles of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-10891432/official_response/edit) Hi Roy, we want to set the record straight: Shopmonkey has never sold or shared customer data with competitors. What you experienced was an unintended overlap from an older version of our platform, where some businesses shared a pool of outbound text numbers. When your original shop moved to different software, that number remained active for another business — Empire Auto Spa — without any coordination or intent on our part. This was not a design we're proud of, and we've since moved all businesses to dedicated phone numbers to make sure this can't happen again. We're sorry for the confusion this caused you as a customer of that shop. Validated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 10/18/2024 "Does Not Work As Advertised" 0/5 What do you like best about Shopmonkey? The ability to send reminders to customers. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? The program freezes all the time and we can't access inventory or create new work orders. When creating invoices we can't always see how much time the tech's have clocked in to the different jobs. When looking at reports you can't see the tech productivity due to the glitches in the program. When looking at inventory reports, you can't see how much of an individual part you sold or who you sold it to unless you want to scroll through pages of inventory and add all the parts up yourself - which is super time consuming. When Shopmonkey upgraded this last time, they changed how inventory was entered. So you had to go back through all your inventory and enter Min and Max amounts or your parts wouldn't show up as needing to be reordered. There's just so much wrong with Shopmonkey. When we signed up we were told we would always have access to our information even after we cancelled our subscription. Now, after I've cancelled our subscription I'm told we only have access to all of our information for another 30 days. So I need to figure out how to export everything so we don't lose all our information for the last 2 years. We're moving on to Fullbay, it's a little more expensive but there are way more features that are included in your subscription. We're looking forward to the barcode system Fullbay offers for inventory as well as their reports. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Shopmonkey isn't solving any problems. They're just creating new problems. Review collected by and hosted on G2.com. Show More Response from Aileen Aquino of Shopmonkey [Editedit](https://www.g2.com/survey_responses/shopmonkey-review-10387356/official_response/edit) We appreciate the feedback and sincerely apologize for the experience you’ve had and the impact on your operations. We strive to provide a robust product experience and your feedback is being reviewed and addressed by our engineering team. Thank you. Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 11/14/2023 "Good software" 1/5 What do you like best about Shopmonkey? The layout of the calendar is similar to Google calendar which makes training and transitioning easy. Integrates with stripe well and also QuickBooks which will make bookkeeping much more simple. Over the last 4 years we have been promised a new platform and upgraded backend but have only experienced massive slowdowns and significant price hikes which is a complete slap in the face to their original userbase who have been loyal since the beginning. Would only recommend to someone with a business who is looking to throw their money away. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? Promised new features, independent app, upgraded backend server but never saw any of those in the last 4 years but was surprised with a pleasant 100% price hike. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Scheduling Book keeping Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. Small-Business (50 or fewer emp.) 9/11/2023 "DIFFICULT NOT WHAT IT WAS PRESENTED AS" 1/5 What do you like best about Shopmonkey? I LIKE THE VIRTUAL IN SPECTIONS AS WELL AS THE ABILITY TO SEND ESTIMATES DIRECTLY TO THE CUSTOMER VIA THEIR TEXT MESSAGING OR EMAIL SERVICES. IT IS ALSO NICE TO BE ABLE TO TEXT MESSAGE THEM THROUGH THEIR WORKORDER. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? ORDERING PARTS IS TIME CONSUMING AND FRUSTRATING BECAUSE IT LACKS INFORMATION BE DIRECTLY TRANSFERED TO WORK ORDER IF I CHOOSE A DIFFRENT PART FROM A LOCAL STORE ORDERED THROUGH THE PROCUMENT IT DOEST TRANSFER DIRECTLY AND DOESNT INCLUDE THE PRICE THAT PRODUCT LISTS FOR . IT IS ALSO MISSING INFORMATION FOR REPAIR AND SPECS ON CERTAIN VEHICLES. OVERALL IT IS NO WHERE NEAR AS USER FRIENDLY AS IT SEEMED TO BE NOR DOES THE ANDROID TABLETS I HAD PURCHASED WORK WITH SHOPMONKEY APP WHICH IS FRUSTRATING. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? IT DOES HELP TO REASURE CUSTOMERS THAT RECOMMENDED SERVICES ARE VALID BECAUSE I CAN SHOW THEM PICS FROM DURING THE INSPECTION BY SENDING TO THEIR PHONE AND OR EMAIL. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joseph W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph W.") JW Joseph W. Small-Business (50 or fewer emp.) 11/20/2023 "Works great" 0/5 What do you like best about Shopmonkey? I like easy bookkeeping it has to offer. Great for billing, invoices and inventory. Review collected by and hosted on G2.com. What do you dislike about Shopmonkey? The program can be slow at times and freezes up. Review collected by and hosted on G2.com. What problems is Shopmonkey solving and how is that benefiting you? Inventory, billing and receiving is a much faster process using this software. Review collected by and hosted on G2.com. Show More 11/24/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Shopmonkey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shopmonkey ](https://www.g2.com/products/shopmonkey/discussions/new) GU Guest User What is Shopmonkey used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-shopmonkey-used-for) IG Ivey Gayles • Last activity over 4 years ago How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) [ View all Discussions ](https://www.g2.com/products/shopmonkey/discuss) ## Pricing Options Pricing provided by Shopmonkey. ### Basic $239.00 3 User Licenses Per Month ### Clever $399.00 4 User Licenses Per Month ### Genius $499.00 5 User Licenses Per Month [ View More Pricing Information ](https://www.g2.com/products/shopmonkey/pricing) Shopmonkey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_49b0606bd5e6755a87f846455ce0929d/autoleap%282%29.png "Product Avatar Image") AutoLeap 4.8/5(750) [ Compare Now ](https://www.g2.com/compare/autoleap-vs-shopmonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_938484d0574bd70e6d34241cd9b7c571/mitchell-1-automotive-repair.jpeg "Product Avatar Image") Mitchell 1 Automotive Repair 3.8/5(21) [ Compare Now ](https://www.g2.com/compare/mitchell-1-automotive-repair-vs-shopmonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ffb549a02d095338e5af893640c1f21/tekmetric.png "Product Avatar Image") Tekmetric 4.9/5(495) [ Compare Now ](https://www.g2.com/compare/shopmonkey-vs-tekmetric) ##### ##### Shopmonkey Features Shop Management Estimates and Invoicing Parts Purchasing Inventory Management Technician Tools Preventative Maintenance and Inspections Task Alerts Labor Times and Wire Diagrams Customer Management Repair Updates Operations Management - Auto Shop Management Appointment Scheduling Task Management Digital Vehicle Inspection (DVI) [ View More Features ](https://www.g2.com/products/shopmonkey/features) ## Top-Rated Alternatives [ ![Alldata](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alldata") Alldata 4.1/5(24) ](https://www.g2.com/products/alldata/reviews) [ ![AutoLeap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AutoLeap") AutoLeap 4.8/5(750) ](https://www.g2.com/products/autoleap/reviews) [ ![Tekmetric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tekmetric") Tekmetric 4.9/5(495) ](https://www.g2.com/products/tekmetric/reviews) [ View All Alternatives ](https://www.g2.com/products/shopmonkey/competitors/alternatives) ##### Categories on G2 [Auto Repair](https://www.g2.com/categories/auto-repair)[Auto Shop Management](https://www.g2.com/categories/auto-shop-management)[Heavy-Duty Repair](https://www.g2.com/categories/heavy-duty-repair) ##### Explore More [Best value EDI software for manufacturing](https://www.g2.com/discussions/what-s-the-best-value-edi-software-for-manufacturing)[Best employee leave management system for HR departments](https://www.g2.com/discussions/best-employee-leave-management-system-for-hr-departments)[Which AI customer support tool integrates with live chat systems?](https://www.g2.com/discussions/which-ai-customer-support-tool-integrates-with-live-chat-systems) [What platform supports multi-source log aggregation?](https://www.g2.com/discussions/what-platform-supports-multi-source-log-aggregation)[What's the best SMS marketing platform for brands building a dedicated customer communication channel from scratch?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-platform-for-brands-building-a-dedicated-customer-communication-channel-from-scratch)[Pros and Cons Details](https://www.g2.com/products/shopmonkey/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)