Thank you, Edith, for taking the time to share such thoughtful feedback. We’re glad to hear that Shoplogix is helping your team with real-time production visibility, clear visual analytics, and faster communication across departments.
It’s great to know that the Whiteboard, analytics tables and charts, and overall data accessibility are making it easier for your team to see what’s happening on the shop floor and act quickly. We also appreciate your comments about our support team and their responsiveness when questions, user updates, or functionality requests come up.
Your feedback around data corrections, job data updates, machine-level targets, formulas, and ticket follow-up is also very helpful. We understand how important it is for manufacturing teams to have accurate production data they can trust. At the same time, one of our goals is to preserve the “machine truth” coming directly from equipment signals, which is why manual data corrections can sometimes be more complex.
That said, we know there are real situations where source data errors or job data corrections need to be handled more easily. Today, our support team helps manage these requests through our ticketing process, and we’re actively working to improve this experience. We’re also introducing new job data correction capabilities through a “Job Admin” role, which will make it easier for authorized users to update and manage job-related data directly.
Thanks again for your review and for helping us continue to improve Shoplogix for manufacturers using real-time data, visual management, and analytics to improve daily operations.
