Evan d.
ED
Evan d.
Commercial B2B2C
Small-Business (50 or fewer emp.)
"Fast Connectivity and Simple Interface"
5/5
What do you like best about Shopify?

I love the simplicity of Shopify's interface and its connectivity with various tools. It allows you to connect other software like PipeDrive or Wax and makes it easy to quickly update inventory, which prevents stock issues. I also appreciate how quickly changes are made to product listings, almost instantaneously. Orders are processed very quickly, and the online tutorials make it easy to get to grips with the software. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Sometimes, some out-of-stock products appear as 'in stock' on our site, which is annoying because products are sold when they are no longer available. It's simply small bugs, nothing serious, and it happens very rarely. Review collected by and hosted on G2.com.

Hayden J.
HJ
Hayden J.
Marketing
Small-Business (50 or fewer emp.)
"Powerful Reports and Analytics That Deliver Quick ROI"
4.5/5
What do you like best about Shopify?

I love all the reports and analytics that it gives you within your plan. Once you are able to learn how to navigate through the site, then it is easy to jsut zip around and do what you need to do! The pricing is a lot at first, but we were easily able to get our ROI pretty quick. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I wish that the website editor was more of a drag and drop, but I still don't mind how it is now. Review collected by and hosted on G2.com.

Corinne H.
CH
Corinne H.
Lead Brand Manager
Small-Business (50 or fewer emp.)
"Simplified Tasks with a Smooth, All-in-One Ecosystem"
5/5
What do you like best about Shopify?

I like how it's simplfied many tasks for my team. Also that it's an all in one ecosystem. It handled hosting, analytics, inventory tools, integrations and more. The checkout experience for customers is also very direct and smooth. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Rising cots over time, many essential features to run smooth are locked behind paid apps. Also the app dependency for core functions can be limiting. Review collected by and hosted on G2.com.

Sheung Chun Y.
SY
Sheung Chun Y.
Support
Small-Business (50 or fewer emp.)
"Powerful Image Editing and Fraud Detection in Shopify"
5/5
What do you like best about Shopify?

Shopify can handle product photos easily with built-in cropping, draw, AI prompt to modify the background of the image. It also has fraud detection and alert us when there is high risk order. The Shopify eCom platform is fast and handle all technical matters for us that gives us peace of mind. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

We cannot find any downsides of using Shopify Review collected by and hosted on G2.com.

Sulekh L.
SL
Sulekh L.
SBU Head - Ecom
Mid-Market (51-1000 emp.)
"Easy Ecommerce Setup with Strong Multi-Market and Language Support"
5/5
What do you like best about Shopify?

Ease of setting up an ecommerce store.

Cover most aspects of B2C in basic plans

Set up different markets to sell the products in different regions/countries

Supports most of the countries and languages.

and much more Review collected by and hosted on G2.com.

What do you dislike about Shopify?

For Indian payments, we have to use 3rd party service and need to give a commission to both Shopify and the payment gateway provider, which is one of the features that I don't like.

As it is a subscription model, limitation to update the files on checkout pages in the default plans.

Shopify Plus is too costly for small businesses. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Easy Setup, Insightful Analytics, but Pricey"
4.5/5
What do you like best about Shopify?

I find Shopify's platform easy to manage, which helps me sell women's yoga clothing without hassle. I really like the analytics and data collection features because they provide me with vital information as a small business owner. The initial setup for my online store was super easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I had a chargeback transaction issue where Shopify approved it without properly reviewing the history. Despite dealing directly with the customer and having proof of actions, Shopify's handling of this situation seemed very unfair. Also, the basic plan price is quite elevated, making it not a cheap platform to have. Review collected by and hosted on G2.com.

Pauls L.
PL
Pauls L.
Head of IT
Small-Business (50 or fewer emp.)
"Effortless Setup with Robust Features, Minor Backend Hurdles"
4.5/5
What do you like best about Shopify?

I find Shopify really easy to set up, which is great because it takes only one to three days. There's a lot of modules available for updating the shop, and plenty of options to integrate with other systems. The availability of documentation means that anyone with some business knowledge can set up an ecommerce website. Updating products and other tasks are doable even without developer knowledge. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Sometimes, the back end is a little messy. It's sometimes a little hard to navigate between internal Shopify setup on the design. It's quite hard to understand which settings of the website or of the Shopify default you need to go to change something, what is actually in the front end. Review collected by and hosted on G2.com.

Aditya R.
AR
Aditya R.
Ai expert
Enterprise (> 1000 emp.)
"Easy Store Setup with Tons of Themes, Apps, and Integrations"
4.5/5
What do you like best about Shopify?

What I like most about Shopify is how easy it is to use and how quickly I can set up an online store. It offers a wide selection of themes, apps, and integrations, which makes customizing the store straightforward. I also appreciate that the platform takes care of hosting, security, and payments smoothly, saving me time and effort. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

One downside of Shopify is that the monthly pricing and additional app costs can become expensive over time. Also, customization beyond basic themes sometimes requires coding knowledge or paid apps. Review collected by and hosted on G2.com.

凌 .
凌 .
Team Lead
Mid-Market (51-1000 emp.)
"Exceptionally Easy to Use with a Seamless Integration Ecosystem"
4/5
What do you like best about Shopify?

What I like best is Shopify's exceptional ease of use and its seamless integration ecosystem. The intuitive dashboard allows even beginners to launch a professional store quickly. Moreover, the vast App Store and built-in integrations with social media and shipping carriers make it incredibly easy to scale operations without needing advanced coding skills. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

The main drawback is the complex fee structure, especially the transaction fees. If you don't use Shopify Payments, you are charged an additional transaction fee on top of your payment provider's rates. Also, while the apps provide great functionality, the recurring monthly costs for multiple premium apps can significantly increase the total cost of ownership. Review collected by and hosted on G2.com.

Elena F.
EF
Elena F.
CTO - Chief Technology Officer
Small-Business (50 or fewer emp.)
"Good platform to launch a store, but costs and complexity can grow fast"
4.5/5
What do you like best about Shopify?

What I like best about Shopify is how quickly you can launch a professional looking online store. The platform is polished, reliable, and has a strong ecosystem of apps, themes, and integrations. It’s a good option for businesses that want a solid starting point without building everything from scratch. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

What I like less about Shopify is that the costs can increase pretty quickly once you start adding apps, paid themes, and extra functionality. For my use case, I also felt that some workflows were too dependent on third-party tools instead of feeling more unified out of the box. Review collected by and hosted on G2.com.