Lori H.
LH
Lori H.
eCommerce Manager
Mid-Market (51-1000 emp.)
"Strong E-commerce Performance and Integrations, but Pricing Adds Up"
3.5/5
What do you like best about Shopify?

seems like the best ecommerce solution that is fairly easy to work with and has multiple app integrations. Performance seems strong and they are adding AI integrations Review collected by and hosted on G2.com.

What do you dislike about Shopify?

the pricing seems steep especially when you start adding on apps to achieve tasks that aren't native to Shopfiy. Support is pretty good but can be hard to get to. Also dislike the constant tweeks to the UI. You wake up one morning to a new way of doing admin tasks and while it might be "sexier" it is often more clicks and steps to get done what used to be easier to do. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy, Secure, and Customizable—Shopify with Powerful Integrations and Great Value"
5/5
What do you like best about Shopify?

We love the ease of use, security, and customizability of themes. There are also a great number of integrations and plugins we can use to help meet the changing demands of a modern ecommerce web experience. Support is also there to help when we have questions, and performance to price ratio is a no brainer. AI tools are making it even easier to navigate and make changes in house without a developer. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Sometimes integrations take some custom work, but overall there's very little to dislike about Shopify. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Easy, Reliable Way to Launch and Scale an eComm Store"
4/5
What do you like best about Shopify?

Shopify makes it easy to launch and manage an eComm store without needing too much heavy dev work. The UI options are clean, performance is reliable, and integrations with apps and tools make it easy to scale. It saves a lot of time on setup, updates, and day-to-day management. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Shopify can get pricey as you scale, especially with apps adding up quickly. Some customizations require dev and design work, and certain features feel limited without relying on third-party tools (simple things like adding the free item to the cart, which requires the customers to do it, which is not smooth). It's powerful, but you're often dependent on apps to fully extend functionality. Review collected by and hosted on G2.com.

Mert Buğra F.
MF
Mert Buğra F.
Computer Engineering Student
Computer Software
Small-Business (50 or fewer emp.)
"A Scalable and Reliable E-commerce Partner for Growing Businesses"
5/5
What do you like best about Shopify?

What impresses me most about Shopify is how its user-friendly interface pairs with a powerful App Store. I can set up a professional-looking store in just a few hours without needing to know any code. The mobile app is a real lifesaver too, letting me track sales and manage inventory smoothly from my Samsung and Vivo devices while I’m on the go. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

The transaction fees on top of the monthly subscription plan can feel a bit heavy for small businesses that are just starting out. Also, while basic customizations are straightforward, more advanced layout changes require knowledge of 'Liquid' coding, which often means you end up needing to hire a developer to make deeper adjustments. Review collected by and hosted on G2.com.

Deepak D.
DD
Deepak D.
Functional Consultant
Information Technology and Services
Mid-Market (51-1000 emp.)
"Streamlined E-Commerce with Strong Integrations"
4.5/5
What do you like best about Shopify?

I really like Shopify because it is very easy to set up and manage from a functional point of view. Most configurations, like payments, shipping, taxes, and store flow, can be done without heavy coding. I also appreciate the strong app ecosystem and integrations, which make connecting ERP and other tools straightforward. This saves a lot of time and makes client projects faster to deliver. Additionally, I really enjoy Shopify's clean admin panel and overall user experience. It's easy for clients to understand and manage after handover. For me, as a functional consultant, these features directly reduce project time and complexity, making delivery and client operations smoother. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

One limitation I feel with Shopify is that some advanced business workflows need custom apps or paid plugins, which increases project cost for clients. Deep-level customization is also limited compared to fully custom platforms. Sometimes app dependency becomes high, and connector-based ERP integrations need careful handling to avoid sync issues. Pricing of apps and transaction fees can also be a concern for small businesses. Overall it’s strong, but more built-in advanced features would help. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Solid all-in-one platform that grew with our business"
4.5/5
What do you like best about Shopify?

Honestly, Shopify has been a game-changer for our small business. The setup process was surprisingly smooth — I had our store live within a day, which I didn't expect at all. The drag-and-drop store builder is intuitive enough that I didn't need to hire a developer, and the theme options look genuinely professional. I also love how well it integrates with tools we already use, like Mailchimp and QuickBooks. The analytics dashboard gives us a clear picture of what's selling and where our traffic is coming from, which has helped us make smarter decisions. Customer support has been responsive whenever we've hit a snag, and the app marketplace is huge — there's pretty much an add-on for anything you need. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

The pricing can add up quickly once you start factoring in paid apps and transaction fees, especially if you're not on Shopify Payments. We noticed our monthly costs were higher than expected once we installed a few third-party tools. Also, the blogging and SEO features feel a bit limited compared to dedicated platforms — it works, but if content marketing is a big part of your strategy, you might find yourself wishing for more flexibility there. Customizing certain elements of the checkout page also requires being on a higher-tier plan, which feels a bit restrictive for smaller businesses just getting started. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Versatile E-commerce Solution with a Slight Learning Curve"
4/5
What do you like best about Shopify?

I like that Shopify offers a bundle of tools that facilitate analytics, cookie tracking, order tracking, and legal documents configuration. It's versatile with multiple plugins, and I love that every key tool is under my hands. I also enjoy the integrated analytics tool. The initial setup, while having a learning curve, is much, much easier than WordPress and much better. I also recently discovered its powerful AI features that are really helpful to configure account while onboarding and all the other aspects of my website. I find the pricing reasonable for the offer and good performance is provided regarding pricing/ tools/ general use. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I don't like the multiple settings pages and drawer layouts of Shopify UI. Review collected by and hosted on G2.com.

Rebecca I.
RI
Rebecca I.
Senior Operations Manager
Food Production
Small-Business (50 or fewer emp.)
"User-Friendly Backend and Great Reporting, but Multi-Location Inventory Needs Work"
3.5/5
What do you like best about Shopify?

Shopify is very user-friendly on the back end. It’s easy to use across multiple locations, and the reporting is great. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Managing inventory across multiple locations can be difficult. For online sales, it combines inventory from all locations instead of keeping them separate, so sales can’t be deducted from specific inventory locations. It also doesn’t integrate with our ERP software, NetSuite, which is a major downside for us. As a result, we have to constantly export sales and import inventory, and the whole process is very manual. Review collected by and hosted on G2.com.

Sonia M.
SM
Sonia M.
Trainer cum Team lead in Payments
Mid-Market (51-1000 emp.)
"Simplified eCommerce Management, Needs Better Flexibility"
4.5/5
What do you like best about Shopify?

I like that Shopify is very easy to use. Setting up stores, adding products, and managing orders can all be done without any technical knowledge. It simplifies my day-to-day operations and makes tasks such as setting up the store and adding products quick. The report is also simple, which I appreciate. Additionally, switching to Shopify from WooCommerce saved me time and made operations more effective, as I no longer need to manually handle tasks like hosting, updates, plugins, and security. The initial setup was quite straightforward and quick. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I think Shopify needs to improve on affordability and flexibility, and having more advanced reports would be better. Review collected by and hosted on G2.com.

KeiAsia H.
KH
KeiAsia H.
Sales Associate
Small-Business (50 or fewer emp.)
"Easy to Launch, Powerful to Scale with Shopify"
5/5
What do you like best about Shopify?

What I like most about Shopify is how easy it is to start, but still powerful enough to grow with you. You can launch quickly, then scale, customize, and sell across multiple platforms without switching systems. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

What I dislike about Shopify is that costs can add up fast. The base plan is just the start—apps, themes, and transaction fees can make it expensive. Review collected by and hosted on G2.com.