Tom l.
TL
Tom l.
sales and marketing
Small-Business (50 or fewer emp.)
"Seamless Integration with Shopify E-commerce"
5/5
What do you like best about Shopify POS?

I appreciate that Shopify POS provides a terminal and payment processor linked directly to our online store, sharing inventory so we're never unsure of what we have. It's great that it allows us to use an iPad to build orders with customers, instead of writing things down and going back to a computer to invoice. I like how seamlessly it works with local pickup orders; when a customer orders online for pickup, their order goes into the POS app, so we can verify and mark it fulfilled when they pick it up. The best feature for me is the packaging with our Shopify ecommerce, so we just manage the online store and everything lines up for POS. The initial setup was seamless, just a matter of checking a box for markets and connecting the card reader and printer, which took about 2 minutes. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

The only improvement I can suggest is some further customization on the receipt printer. But not necessary. Review collected by and hosted on G2.com.

Ashley A.
AA
Ashley A.
Finance Administrator
Mid-Market (51-1000 emp.)
"Highly Customizable, but Needs Clearer QuickBooks Conversion and AR Reporting"
3/5
What do you like best about Shopify POS?

I like that you can tailor the platform to fit your specific business needs. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

I don’t like that some apps or add-ons still haven’t been created, such as reliable accounts receivable reports. The data conversion to QuickBooks also isn’t very clear—for example, where does store credit go? Review collected by and hosted on G2.com.

Caitlin X.
CX
Caitlin X.
Retention Manager
Small-Business (50 or fewer emp.)
"Effortless Stock Management, Seamless Ecommerce Integration"
4.5/5
What do you like best about Shopify POS?

I like Shopify POS because it was made with e-commerce in mind and e-commerce first, which aligns perfectly with how much shopping is done online these days. The seamless integration between online and in-store is something I really appreciate, especially in this post-COVID world where such integration is vital. It's very easy to manage and gives me a clear view of where stock is located between physical stores and the online store with just a simple iPad. This simplicity means anyone can easily track inventory without the worry of duplicate stock movements. Overall, Shopify POS is built for first-world e-commerce integration, making it really effective. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

There probably could be some improvements to the interface and linking customers from the POS. But overall, it's a really great platform and there's not too much to complain about. Review collected by and hosted on G2.com.

Jaison J.
JJ
Jaison J.
Student
Small-Business (50 or fewer emp.)
"User-Friendly POS with Integrated Hardware and Software"
4.5/5
What do you like best about Shopify POS?

I bought Shopify POS for my uncle's shop to enable wireless payments, which has been a big support for us in billing. I like that Shopify provides both software and hardware as a product, unlike some companies that sell only one or the other. It's very user-friendly, designed in a way that even a small kid can use it, which really sets it apart from others. We find the software itself user-friendly enough that we haven't needed to switch to anything else. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

My kind request the delivery and delivery price is so high compare to others they need to concentrate on this this is their major issue, if they low the price of the shipping everyone could buy it affordable Review collected by and hosted on G2.com.

Akash g.
AG
Akash g.
"Efficient and Reliable POS System with Minor Improvements Needed"
4.5/5
What do you like best about Shopify POS?

I use Shopify POS for various purposes like selling in person, managing customers, staff management, managing orders, and fulfillment. Shopify POS solves many problems for me, such as easy inventory tracking across locations, fast checkouts with barcode scan options, and quick discounts and refunds, including exchanges. What I like most about Shopify POS is having everything under one platform with fast and secure payments. I appreciate the smooth billing, easy returns, and the reports feature. It makes selling faster, simpler, and more reliable with easy-to-use dashboards, and offers quick payments with multiple options. Also, the initial setup was very easy and amazing. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

I find staff management has limitations that could be improved, and the hardware cost and compatibility can be better. Review collected by and hosted on G2.com.

Ashok S.
AS
Ashok S.
Sr.Technical Engineer
Small-Business (50 or fewer emp.)
"Effortless In-Store Sales Management, Needs Faster Syncing"
4.5/5
What do you like best about Shopify POS?

I love using Shopify POS because it’s super easy to use and works smoothly with my online store. It allows me to manage my in‑store sales, billing, and inventory efficiently while keeping everything synced in real time. The real-time syncing ensures billing is faster and inventory remains accurate. The initial setup was also very easy, with the app guiding me step‑by‑step, making the whole process hassle-free and quick. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

Shopify POS is good overall, but it could be improved by giving faster syncing, smoother offline mode, and more flexible customization options so the billing and inventory flow feels even more seamless. Shopify POS could improve by giving faster, real‑time syncing even on slow networks and a stronger offline mode that saves data more reliably so billing and stock updates never get delayed. Review collected by and hosted on G2.com.

Kate S.
KS
Kate S.
"Easiest POS for Payment Flexibility, Needs Sync Improvements"
3.5/5
What do you like best about Shopify POS?

I like its ease of use and how the app itself is very easy to understand and easy to check out a customer. You can easily add discounts to your orders and easily find your orders within the bottom bar. And I can check people out pretty fast. The initial setup was really easy as it automatically attached to my account, and I didn't have to do much setup. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

Sometimes the app doesn't automatically sync to the regular Shopify app, causing changes and delays in edits. Additionally, I have to reset the app or go into settings to reset my PIN to log in, as it sometimes locks me out. Review collected by and hosted on G2.com.

Juliette P.
JP
Juliette P.
CEO
Small-Business (50 or fewer emp.)
"The Perfect Integration for Our Points of Sale"
5/5
What do you like best about Shopify POS?

I appreciate that Shopify POS is well integrated between the website and the points of sale. This allows for exchanges and returns from the site in-store and facilitates click and collect. It is really very useful for offering an omnichannel customer experience, where a customer buys either online or in-store without seeing any difference. Moreover, the initial setup is really very intuitive if you are already using Shopify for the website. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

For now, what could be improved in Shopify POS is particularly the inventory management, which is sometimes not always easy. It's not always easy to know if there are quantities available or not. Review collected by and hosted on G2.com.

Raymond M.
RM
Raymond M.
GTM Associate & Executive Assistant
Small-Business (50 or fewer emp.)
"Empowered My Online Business Journey"
5/5
What do you like best about Shopify POS?

I recently started using Shopify POS for designing clothes and setting up an online clothing store. I love that it offers endless possibilities, allowing anyone to start their online business. The platform provides full support and materials, making it easier to manage everything. I appreciate the designing tools that let me create and sell products, with Shopify suggesting recommended prices and offering exposure to a ready market. I find it flexible and love the do-it-yourself system, which really lets me be my own boss. The print-on-demand features included in the platform are also great, and setting it up was quite easy with helpful tips. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

Maybe expanding more on the trial period to allow new users more time to understand the platform and have packages that accommodate young entrepreneurs that are fresh in the business. Review collected by and hosted on G2.com.

Sanket P.
SP
Sanket P.
Software Engineer
Small-Business (50 or fewer emp.)
"Effortless Online-Offline Integration with Shopify POS"
5/5
What do you like best about Shopify POS?

What I like most about Shopify POS is how smoothly it connects online and offline sales in one system. Orders from the website and orders from the physical store show up in the same dashboard, which makes inventory and reporting much easier to manage. Another big plus is I show how easy it is to set up and start using. Even non-technical staff can quickly learn the POS from a backend point of view. This reduces support issues because fewer things break or get misused. I also like the real-time inventory sync. When a product is sold in store, stock updates instantly online; this avoids overselling and saves a lot of manual work. The integration with the tight Shopify ecosystem is another strong point. Payments, customer profiles, discounts, and tax rules work together without extra configuration. The POS app is stable and responsive, which is very important in a physical store where delays directly affect customers. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

One thing I don't like is that advanced POS features require higher plans or add-ons. Basic use is fine, but as soon as you need more control, the cost increases. Customization can feel limited, especially for complex store workflows. If businesses have special billing or checkout logic, it's not always easy to adapt the POS to that. From the technical side, deep backend customization is restricted; you rely heavily on Shopify APIs and the app ecosystem, which means you cannot fully control everything. another downside is offline limitation While basic sales work fine, some features still depend on a stable internet connection. Reporting is good for daily operation, but advanced analytics often require third-party tools or experts. Review collected by and hosted on G2.com.