I like the Hydrogen/Oxygen storefront solution because it allows us to build multiple custom websites that interact with one Shopify Plus store. I also appreciate the flexibility that goes far beyond the standard theming system, enabling us to customize extensively. The large add-on library is a bonus, providing additional functionality. Moreover, Shopify Plus simplifies our inventory and customer databases management while accommodating multiple brands. Review collected by and hosted on G2.com.

I find the lack of checkout customization to be a pain. It's gotten better recently with checkout extensions, but the theming remains pretty rigid. Review collected by and hosted on G2.com.

Ease of use for our team. A better shopping experience for our customers. Simple integration of multiple apps. Review collected by and hosted on G2.com.

Shopify depends on apps to provide additional features, but setting up these apps can occasionally be challenging. Sometimes, getting them to work properly takes extra effort. Review collected by and hosted on G2.com.

I love that Shopify Plus helped my business grow a lot and reach larger audiences. The ability to customize the checkout experience on Shopify Plus, which isn't available on the standard Shopify, has been a game changer for me. It significantly improved our conversion rates and made a real difference in our sales. The process for international delivery also became easier. Review collected by and hosted on G2.com.

Shopify Plus is quite expensive. I think the pricing structure isn’t clear upfront, especially for growing businesses that are still forecasting revenue. Review collected by and hosted on G2.com.

I appreciate that we get a little better than regular customer service on Shopify Plus, which is at least something better. Managing all the stores from a single unified management screen is helpful. Review collected by and hosted on G2.com.

I feel like the customer service on Shopify Plus isn't as high class as it's supposed to be. We could use a dedicated customer service rep who really understands our account and advocates for us. Also, we really need a full Textjar integration on Shopify's side so our ERP NetSuite can better sync up with the actual tax calculations. Review collected by and hosted on G2.com.

Its heavily compatibility to so many apps and third party tools. If you think of something you need, shopify usually has a solution. Review collected by and hosted on G2.com.

It isn't yet built for larger scale Retail. When you have multiple EINs, bank accts, and companies it doesn't work well with accounting and money flow. It shouldn't require an App for moving money into the appropriate entities accounts. Review collected by and hosted on G2.com.

Well previously we are using Woocommerce which is very slow and a lot of bugs. But we started using Shopify Plus around April 2023 and it improved everything. Starting from API connection directly to Mintsoft and Extensiv. It has a hundreds of integrations, and for me as a Data Analyst, the exporting of reports are very crucial. So I used a lot of the report and analysis function of the Shopify Plus and it's so easy to tweak it thru the python scripts!

Moreso, the inventory management, the product creation, metadata, all these systems are so seamless.

We use well the order management to amend, track shipments of parcel straight from the order, knowing all order details, was able to cancel, refund, amend, resent invoice, and even downloading invoices.

The processing of bulk data transfer from Woocommerce to Shopify Plus is fast that it takes just less than 24 hours to migrate.

Their customer support is very reliable and always available. Review collected by and hosted on G2.com.

The downside is most probably related to preference, but for our team, without looking on the pros, the high cost is something challenging to justify - but in order to justify, we make it our goal to do serious volume of sales to make sense of it.

There's also some functions that we hope that is already part of this expensive package. Rather than using external apps or dependency to add-ons.

For example, we like a unified dashboard, checkout customization, backend control but nonetheless it's great for the core features. Review collected by and hosted on G2.com.

I appreciate Shopify Plus for its ease of use. It's very much plug and play, making it easier to see the apps and do customization with limited web developer work. Review collected by and hosted on G2.com.

I wish there were more customization options at the checkout page. It's kind of annoying having Shop Pay integrated, which we prefer not to have. Also, the server going down has happened a couple of times in the last few weeks, and that resulted in a loss of sales. Moving from Shopify Basic to Shopify Plus had more hassles than expected. Review collected by and hosted on G2.com.

I use Shopify Plus for scaling high volume ecommerce. I like that on Shopify Plus, scaling is just there and doesn't require infrastructure headaches like other enterprise platforms do. It allows teams to focus on marketing and product instead of firefighting, which means less emergency fixes and more confidence in launches. I also find the initial setup of Shopify Plus easier than people expect, especially when compared to other enterprise platforms. Review collected by and hosted on G2.com.

Some logic simply can’t be changed (order of steps, certain validations). Review collected by and hosted on G2.com.

Ease of use is great and the website speed and functionality is top tier. Customer Service is extremely helpful and always get any problem solved when they pop up. Review collected by and hosted on G2.com.

Nothing major as far as negatives about Shopify Plus. The theme updates not bringing over custom code automatically would be my only negative comment. Review collected by and hosted on G2.com.

Shopify Plus is where if you are starting an e-commerce business, it meets all the things you need. I used it years ago quite frequently where I had start up my own gym wear service, and thanks to its simplistic ui and complex options, it can make managing a store online easy. It also provides statistics for what needs improvement, like you can see how a user would go through the server, and much more. Some plugins/extensions help you connect Shopify with your own apps that you use. Review collected by and hosted on G2.com.

While I mention its complex options, using it can be confusing and tedious, as there are numerous tasks to perform and optional actions to take, which would require time and considerable learning. Customer Support can vary, like on good days it might be fast while on others it might not be aswell so your results could vary. If you are already a big business you could implement Shopify in your business, but it will take a good bit to implement Shopify into your business if you already have a physical/online system. Review collected by and hosted on G2.com.