# Best Omnichannel Commerce Software

## How Many Omnichannel Commerce Software Products Does G2 Track?

**Total Products under this Category:** 199

### Category Stats (Jul 2026)

- **Average Rating:** 4.31/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Base (+40.0%) - Among all products in this category, Base recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Omnichannel Commerce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 6,700+ Authentic Reviews
- 199+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Omnichannel Commerce Software
 ![G2 Grid® for Omnichannel Commerce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/omnichannel-commerce/grids.png?focus%5B%5D=18479&focus%5B%5D=785&focus%5B%5D=135686&focus%5B%5D=320&focus%5B%5D=68667&focus%5B%5D=605&focus%5B%5D=1283157&focus%5B%5D=706)

Highlighted products: Shopify Plus, SAP Commerce Cloud, Shopify POS, Salesforce B2C Commerce, Mekari Qontak, Salesforce B2B Commerce, ikas, and BigCommerce.

Underlying data: [Grid® JSON](https://www.g2.com/categories/omnichannel-commerce/grids.json?focus%5B%5D=shopify-plus&focus%5B%5D=sap-commerce-cloud&focus%5B%5D=shopify-shopify-pos&focus%5B%5D=salesforce-b2c-commerce&focus%5B%5D=mekari-qontak&focus%5B%5D=salesforce-b2b-commerce&focus%5B%5D=ikas&focus%5B%5D=bigcommerce)

**Sponsored**

### SAP Commerce Cloud

The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2113&secure%5Bchosen_at%5D=2026-07-28T04%3A04%3A24Z&secure%5Bdisplayable_resource_id%5D=2113&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2113&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=785&secure%5Bresource_id%5D=2113&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fomnichannel-commerce%3Fopen_modal_url%3D%252Fproducts%252Fshopcloud%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fomnichannel-commerce%2526source%253Dcategory&secure%5Btoken%5D=d2e400dfe82b18f15d04d6d1698da22094b0246f73c9a630bb761b6ac72f2057&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2023%2F06%2Fe4554804-787e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407333%26source%3DCOMMERCE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)

Shopify Plus is the commerce platform for enterprise high-growth, high-volume brands, coupling speed and agility with the scalable foundation they need to grow bigger, faster. Our platform enables brands to break the rules of commerce through: - Unlimited extensibility, integrations, and customization through Shopify apps and partners - Custom automation with apps like Shopify Flow, Launchpad, and Scripts - Accelerated and customizable checkout - Localized customer experiences with global storefronts Shopify Plus powers 10,000+ of the fastest growing brands in the world, including FashionNova, Budweiser, RedBull, Colourpop, and more. To learn more and see a demo, please visit: https://www.shopify.com/plus

**Average Rating:** 4.4/5.0

**Total Reviews:** 855

#### How Do G2 Users Rate Shopify Plus?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.7/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 7.6/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Shopify Plus?

- **Seller:** [Shopify](https://www.g2.com/sellers/shopify)
- **Company Website:** https://www.shopify.com/
- **Year Founded:** 2006
- **HQ Location:** Ottawa, ON
- **Twitter:** @Shopify (450,909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/784652/ (28,516 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 65% Small, 26% Medium

#### What Do G2 Reviewers Say About Shopify Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **ease of use** of Shopify Plus, allowing for quick site setup and efficient management of multiple stores.
- Users commend the **exceptional customer support** of Shopify Plus, appreciating its responsiveness and helpfulness throughout their experience.
- Users appreciate the **reliability of Shopify Plus** , excelling in scalability and performance during high traffic periods.
- Users praise the **quick setup** of Shopify Plus, highlighting its helpful documentation and supportive care team for smooth transitions.
- Users find the **easy setup** of Shopify Plus to be highly beneficial and user-friendly for quick customer access.

##### Cons

- Users find Shopify Plus **expensive** , particularly for smaller brands, with additional costs for customizations and limited flexibility.
- Users find **limited customization options** frustrating, often requiring developers and added costs for desired flexibility.
- Users find **limited features** in Shopify Plus, often needing developer knowledge and third-party tools for enhancements.
- Users feel the **missing features** in Shopify Plus limit functionality, requiring third-party apps for advanced capabilities.
- Users highlight the **extra costs** associated with Shopify Plus, making it less accessible and budget-friendly for many businesses.

#### What Are Recent G2 Reviews of Shopify Plus?

**["Simple, Scalable, and Always Innovating—with Lightning-Fast Shopify Plus Support"](https://www.g2.com/survey_responses/shopify-plus-review-12723445)**

**Rating:** 5.0/5.0 stars

_— Jordan D._

[Read full review](https://www.g2.com/survey_responses/shopify-plus-review-12723445)

**["Shopify Plus: Enterprise Power with a User-Friendly, Scalable Experience"](https://www.g2.com/survey_responses/shopify-plus-review-12484480)**

**Rating:** 4.5/5.0 stars

_— Valeriia I._

[Read full review](https://www.g2.com/survey_responses/shopify-plus-review-12484480)

### [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews)

The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform.

**Average Rating:** 4.3/5.0

**Total Reviews:** 296

#### How Do G2 Users Rate SAP Commerce Cloud?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.6/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.7/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind SAP Commerce Cloud?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** https://www.sap.com/
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP (297,052 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Consultant, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 46% Large, 33% Medium

#### What Do G2 Reviewers Say About SAP Commerce Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SAP Commerce Cloud, which enhances efficiency in managing complex commerce needs.
- Users value the **excellent integration with the SAP ecosystem** , enhancing seamless operations and customer experiences.
- Users appreciate the **flexibility and scalability** of SAP Commerce Cloud, enabling tailored solutions for diverse B2B needs.
- Users value the **exceptional customer experience** provided by SAP Commerce Cloud, enhancing personalization across multiple channels.
- Users value the **extensibility and customization** of SAP Commerce Cloud, enabling tailored solutions for complex business needs.

##### Cons

- Users find SAP Commerce Cloud to be **expensive** , potentially limiting accessibility for smaller businesses and organizations.
- Users find SAP Commerce Cloud to have a **high complexity** , particularly during initial setup and integrations with other systems.
- Users find SAP Commerce Cloud has a **difficult learning curve** , requiring significant time and technical expertise to configure.
- Users find the **steep learning curve** challenging, particularly for new developers navigating its complexity and numerous components.
- Users find the **complex implementation** of SAP Commerce Cloud challenging, especially for teams lacking technical resources.

#### What Are Recent G2 Reviews of SAP Commerce Cloud?

**["Enterprise-Grade Flexibility, Scalable Performance, and Strong SAP Integrations"](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12817002)**

**Rating:** 5.0/5.0 stars

_— Vedant G._

[Read full review](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12817002)

**["SAP Commerce Cloud: Unmatched Stability for Complex Enterprise B2B"](https://www.g2.com/survey_responses/sap-commerce-cloud-review-13165392)**

**Rating:** 4.0/5.0 stars

_— Hitesh M._

[Read full review](https://www.g2.com/survey_responses/sap-commerce-cloud-review-13165392)

### [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)

Shopify POS is the best point-of-sale solution for retailers who sell in-store and online. Shopify POS brings in-store and online sales together, so you can create the seamless shopping experiences today's customers expect, increase sales, and drastically streamline operations. Our all-in-one POS offers hardware, payments, and software, built to support any type of retail environment. Built on the world's leading commerce platform, Shopify POS makes it easy to expand to new retail locations, international markets, and online channels. Shopify POS is trusted by major retailers like Alo Yoga, Vuori, and Glossier.

**Average Rating:** 4.4/5.0

**Total Reviews:** 353

#### How Do G2 Users Rate Shopify POS?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 9.0/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 7.7/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Shopify POS?

- **Seller:** [Shopify](https://www.g2.com/sellers/shopify)
- **Company Website:** https://www.shopify.com/
- **Year Founded:** 2006
- **HQ Location:** Ottawa, ON
- **Twitter:** @Shopify (450,909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/784652/ (28,516 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 75% Small, 16% Medium

#### What Do G2 Reviewers Say About Shopify POS?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Shopify POS, noting its seamless integration and intuitive interface for daily operations.
- Users appreciate the **seamless inventory management** of Shopify POS, ensuring accurate tracking across online and in-person sales.
- Users value the **seamless integration** of Shopify POS for simplifying online and offline sales management effortlessly.
- Users highlight the **easy setup** of Shopify POS, enabling quick and efficient integration for their businesses.
- Users appreciate the **seamless order management** capabilities of Shopify POS, enabling efficient tracking and fulfillment processes.

##### Cons

- Users find Shopify POS **too expensive** , especially regarding shipping costs and limitations on advanced features without premium plans.
- Users express concerns over **limited features** in Shopify POS, particularly regarding customization and essential capabilities in lower-tier plans.
- Users find the **lack of customization** options in Shopify POS limits their ability to tailor the experience effectively.
- Users express frustration over the **limited customization options** available in Shopify POS, hindering their design capabilities.
- Users face **connectivity issues** with Shopify POS, experiencing slow performance and limited offline capabilities during internet outages.

#### What Are Recent G2 Reviews of Shopify POS?

**["Helpful Support, Reliable POS systems, and Flexible Payment options"](https://www.g2.com/survey_responses/shopify-pos-review-12706183)**

**Rating:** 4.5/5.0 stars

_— Jason L._

[Read full review](https://www.g2.com/survey_responses/shopify-pos-review-12706183)

**["Incredible Mobile POS for Trade Shows—Customizable, Tap to Pay, and Offline Ready"](https://www.g2.com/survey_responses/shopify-pos-review-12763784)**

**Rating:** 4.0/5.0 stars

_— Jordan D._

[Read full review](https://www.g2.com/survey_responses/shopify-pos-review-12763784)

### [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews)

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

**Average Rating:** 4.3/5.0

**Total Reviews:** 558

#### How Do G2 Users Rate Salesforce B2C Commerce?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.6/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.5/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Salesforce B2C Commerce?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Salesforce Developer, Manager
- **Top Industries:** Retail, Information Technology and Services
- **Company Size:** 40% Medium, 33% Large

#### What Do G2 Reviewers Say About Salesforce B2C Commerce?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Salesforce B2C Commerce, making it easy to manage large inventories efficiently.
- Users value the **powerful and complete platform** of Salesforce B2C Commerce for managing digital commerce effectively.
- Users value the **seamless integrations** of Salesforce B2C Commerce, enhancing customer journey and operational efficiency.
- Users value the **personalization tools** of Salesforce B2C Commerce, enhancing customer engagement and boosting sales conversions.
- Users value the **easy integration** of Salesforce B2C Commerce, enhancing overall efficiency and boosting ROI significantly.

##### Cons

- Users find the **complex setup** of Salesforce B2C Commerce challenging, especially for smaller teams and projects.
- Users find Salesforce B2C Commerce to be **expensive** , particularly regarding setup, customization, and ongoing maintenance costs.
- Users find the **complexity of setup and customization** in Salesforce B2C Commerce to be a significant barrier for smaller teams.
- Users find the **difficult setup** of Salesforce B2C Commerce challenging, especially for those new to the platform.
- Users often face **complex implementation challenges** that can hinder adoption, especially for smaller teams without technical expertise.

#### What Are Recent G2 Reviews of Salesforce B2C Commerce?

**["Reliable and Scalable Ecommerce with Salesforce B2C Commerce"](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12711370)**

**Rating:** 5.0/5.0 stars

_— Rossella P._

[Read full review](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12711370)

**["Efficient Integration, But a Bit Pricey"](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12548907)**

**Rating:** 4.0/5.0 stars

_— Siddhant S._

[Read full review](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12548907)

### [Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews)

Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp & Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology.

**Average Rating:** 4.7/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Mekari Qontak?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 9.3/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 9.7/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Mekari Qontak?

- **Seller:** [Mekari](https://www.g2.com/sellers/mekari)
- **Year Founded:** 2015
- **HQ Location:** Jakarta Pusat, ID
- **Twitter:** @mekaricom (168 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mekari/ (1,688 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 56% Medium, 34% Small

#### What Do G2 Reviewers Say About Mekari Qontak?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Mekari Qontak, thanks to its friendly UI/UX for effective conversations.
- Users find the **seamless integration** of Mekari Qontak with WhatsApp API enhances customer interaction and workflow efficiency.
- Users appreciate the **user-friendly interface** of Mekari Qontak, making chat and marketing management effortless and efficient.
- Users commend the **responsive and dependable customer support** of Mekari Qontak, ensuring smooth operations during onboarding and beyond.
- Users appreciate the **intuitive interface** of Mekari Qontak, which simplifies remote work and enhances customer interaction.

##### Cons

- Users find the **complex setup** of advanced custom reports takes time, though they deliver actionable insights.
- Users often face **connectivity issues** with Mekari Qontak, leading to performance declines and inactive status on devices.
- Users find that **expertise is required** for configuring advanced reports in Mekari Qontak, but appreciate the actionable insights.
- Users note the **incomplete information** in reporting and analytics, hindering effective campaign performance measurement.
- Users face **integration issues** with Mekari Qontak, limiting WhatsApp Business use exclusively to its platform.

#### What Are Recent G2 Reviews of Mekari Qontak?

**["Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication"](https://www.g2.com/survey_responses/mekari-qontak-review-12750544)**

**Rating:** 5.0/5.0 stars

_— chatelia n._

[Read full review](https://www.g2.com/survey_responses/mekari-qontak-review-12750544)

**["Mekari Qontak Makes Customer Communication Faster and More Organized"](https://www.g2.com/survey_responses/mekari-qontak-review-12430999)**

**Rating:** 5.0/5.0 stars

_— Yosua B._

[Read full review](https://www.g2.com/survey_responses/mekari-qontak-review-12430999)

### [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews)

Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business.

**Average Rating:** 4.4/5.0

**Total Reviews:** 285

#### How Do G2 Users Rate Salesforce B2B Commerce?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.2/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.3/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Salesforce B2B Commerce?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Business Development Representative, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 36% Medium, 33% Large

#### What Do G2 Reviewers Say About Salesforce B2B Commerce?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes.
- Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration.
- Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites.
- Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings.
- Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience.

##### Cons

- Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation.
- Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs.
- Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes.
- Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups.
- Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization.

#### What Are Recent G2 Reviews of Salesforce B2B Commerce?

**["Salesforce B2B Commerce: Powerful B2B Hierarchies, SSO, Custom Pricing & RBAC"](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12736667)**

**Rating:** 4.5/5.0 stars

_— Akansha C._

[Read full review](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12736667)

**["Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce"](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12794576)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12794576)

### [ikas](https://www.g2.com/products/ikas/reviews)

ikas is an innovative e-commerce platform that has been specifically designed for small and medium-sized enterprises and entrepreneurs. Its user-friendly interface allows the user to easily create an online store without requiring any technical expertise. Furthermore, its advanced features enable the sale of the products seamlessly through various channels, including marketplaces, physical stores, and the brand’s own e-commerce website, on an international scale. One of the most notable features of the platform is its multi-channel sales functionality that facilitates the management of all the orders and stocks in one unified dashboard. With a single click, one can efficiently transfer all of their products to their own e-commerce website using ikas. In addition, the platform's high conversion rates can be leveraged to enhance SEO performance, thereby resulting in better outcomes and increased profit margins. ikas offers a robust e-commerce infrastructure that enables the fast and efficient creation of e-commerce websites. The platform holds unlimited products, traffic, and web space, free shipping integration, advanced return management, discount campaigns, and 24/7 expert customer support. Additionally, users can take advantage of bulk assignment of categories, tags, and sale prices to products, as well as receive cart reminder notifications via SMS and WhatsApp. Moreover, the platform's payment solution, ikasPay, offers the advantage of receiving payments the next day, while e-export to all countries is free. By selecting ikas, users can carry out their e-commerce processes practically and professionally, similar to many successful brands that currently use the ikas infrastructure.

**Average Rating:** 4.5/5.0

**Total Reviews:** 148

#### How Do G2 Users Rate ikas?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 9.0/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.9/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind ikas?

- **Seller:** [ikas Tech GmbH](https://www.g2.com/sellers/ikas-tech-gmbh)
- **Year Founded:** 2017
- **HQ Location:** Ankara, TR
- **Twitter:** @ikasturkiye (8,384 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ikas-com/ (313 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 54% Small, 44% Medium

#### What Do G2 Reviewers Say About ikas?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of ikas invaluable, enabling effortless store setup and management without technical skills.
- Users commend the **user-friendly interface** of Ikas, making inventory management seamless and efficient for online stores.
- Users appreciate the **clean and user-friendly interface** of ikas, making store setup quick and easy.
- Users appreciate the **excellent customer support** of IKAS, highlighting its responsiveness and knowledgeable assistance when needed.
- Users appreciate the **reliable data management** of Ikas, making ecommerce setup and inventory tracking effortless.

##### Cons

- Users face significant issues due to **poor customer support** , leading to potential loss of commercial agreements and trust.
- Users find **limited features** in ikas, affecting customization and integration options for diverse business needs.
- Users find **difficult customization** with ikas limits their flexibility, especially for advanced setups in non-fashion workflows.
- Users find **limited customization** options frustrating, especially for advanced setups and integration with third-party software.
- Users note the **missing advanced features** in IKAS, limiting customization and automation for more complex applications.

#### What Are Recent G2 Reviews of ikas?

**["ikas Makes Launching and Managing an Online Store Simple and Efficient"](https://www.g2.com/survey_responses/ikas-review-12778893)**

**Rating:** 5.0/5.0 stars

_— Parish J._

[Read full review](https://www.g2.com/survey_responses/ikas-review-12778893)

**["Effortless Store Setup with Powerful All-in-One Features"](https://www.g2.com/survey_responses/ikas-review-10400465)**

**Rating:** 4.0/5.0 stars

_— Ruby G._

[Read full review](https://www.g2.com/survey_responses/ikas-review-10400465)

### [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)

Your business was never one-size-fits-all. BigCommerce, powered by Commerce, is a flexible, open commerce platform built to match. Run hosted, headless, or fully composable — and power both B2C and B2B storefronts from a single back end, without compromise. Design visually with an advanced drag-and-drop editor or go deeper with full API and code access, convert more with an optimized one-page checkout, and get paid your way with 20+ embedded payment providers and 130+ payment solutions — with no extra fees. With 1,200+ apps and 600+ integrations, BigCommerce powers growth across B2C and B2B, including BMW, The RealReal, UPLIFT Desk, Mizuno, and AS Colour. Check out success stories from businesses like yours, visit: https://www.bigcommerce.com/case-study/

**Average Rating:** 4.2/5.0

**Total Reviews:** 572

#### How Do G2 Users Rate BigCommerce?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.1/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 7.9/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind BigCommerce?

- **Seller:** [Commerce](https://www.g2.com/sellers/commerce)
- **Company Website:** https://www.commerce.com/
- **Year Founded:** 2009
- **HQ Location:** Austin, TX
- **Twitter:** @bigcommerce (65,688 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/poweredbycommerce/ (1,875 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 75% Small, 19% Medium

#### What Do G2 Reviewers Say About BigCommerce?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities.
- Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs.
- Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools.
- Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective.
- Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly.

##### Cons

- Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively.
- Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction.
- Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively.
- Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores.
- Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms.

#### What Are Recent G2 Reviews of BigCommerce?

**["Amazing UX and Performance—Built Our BigCommerce Site Fast"](https://www.g2.com/survey_responses/bigcommerce-review-12543407)**

**Rating:** 5.0/5.0 stars

_— Stephanie D._

[Read full review](https://www.g2.com/survey_responses/bigcommerce-review-12543407)

**["A solid (if a little clunky) B2B Choice for smaller b2b organizations that require commerce"](https://www.g2.com/survey_responses/bigcommerce-review-8806166)**

**Rating:** 4.0/5.0 stars

_— Nicholas W._

[Read full review](https://www.g2.com/survey_responses/bigcommerce-review-8806166)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 6.7/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 7.5/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,856 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

### [Sekel Tech](https://www.g2.com/products/sekel-tech/reviews)

Sekel Tech is a pioneer in hyperlocal discovery and omni-commerce SaaS solutions, empowering brands, dealers, and stores to drive foot traffic and generate high-quality leads. We help businesses bridge the gap between online discovery and in-store experiences by leveraging advanced technology to deliver targeted, location-based solutions that convert digital interactions into real-world sales. Sekel Tech has successfully generated 4.6 million high-quality calls and form leads quarterly for Fortune 500 brands, achieving an impressive 18-20% leads-to-sales conversion rate. We are SOC2, ISO, and GDPR-compliant to ensure secure data management while building trust with our clients. We deliver measurable, data-driven results that drive success across various industries. At Sekel Tech, we’re redefining the way brands can amplify the channel partners' sales with local audiences, turning digital engagement into tangible business outcomes. Let us help you elevate your brand's presence, increase foot traffic, and boost your sales.

**Average Rating:** 5.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Sekel Tech?

- **E-commerce Integration:** 9.5/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 9.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sekel Tech?

- **Seller:** [SEKEL TECHNOLOGIES PVT LTD](https://www.g2.com/sellers/sekel-technologies-pvt-ltd)
- **Year Founded:** 2016
- **HQ Location:** Pune, IN
- **Twitter:** @SekelTech (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sekel-tech/ (38 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 62% Medium, 23% Small

#### What Do G2 Reviewers Say About Sekel Tech?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of Sekel Tech, enjoying streamlined access to all inventory and marketing details.
- Users highlight the **fantastic customer support** from Sekel Tech, especially during onboarding and daily usage.
- Users find Sekel Tech's platform **easy to use** , appreciating the convenience of having everything in one place.
- Users find the **fantastic support** provided by Sekel Tech during onboarding and usage highly beneficial.
- Users value the **app integration** with Sellrapp, enhancing the onboarding experience and meeting essential needs.

##### Cons

- Users find the **onboarding process time-consuming** due to complexities with Google policies, affecting their experience.
- Users experience **onboarding difficulties** with Sekel Tech, as the process can be slow and affected by Google policies.
- Users experience **delays in onboarding** new stores, which can hinder their overall productivity and efficiency.
- Users report that the **onboarding process for new stores** can be time-consuming, impacting their initial experience.

#### What Are Recent G2 Reviews of Sekel Tech?

**["Smoother connect with better results"](https://www.g2.com/survey_responses/sekel-tech-review-11467209)**

**Rating:** 5.0/5.0 stars

_— George D._

[Read full review](https://www.g2.com/survey_responses/sekel-tech-review-11467209)

**["Easy and Efficient Platform for Business Operations!"](https://www.g2.com/survey_responses/sekel-tech-review-11459170)**

**Rating:** 4.5/5.0 stars

_— Arpit S._

[Read full review](https://www.g2.com/survey_responses/sekel-tech-review-11459170)

### [BetterCommerce](https://www.g2.com/products/bettercommerce/reviews)

We offer Headless Commerce solutions to Retailers and D2C Brands. Our suite of Headless commerce APIs & Applications enables rapid change to consumer demands at scale. We offer affordable, easy to use and flexible solutions that work with your existing technology investments and solve your specific problems. This helps our clients to remove technical headaches and regain focus on their core business rather than complex technical integrations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate BetterCommerce?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 10.0/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.3/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind BetterCommerce?

- **Seller:** [BetterCommerce](https://www.g2.com/sellers/bettercommerce)
- **Year Founded:** 2015
- **HQ Location:** London, England
- **LinkedIn® Page:** https://www.linkedin.com/company/15074021/ (17 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About BetterCommerce?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use and integration** of BetterCommerce, enhancing their eCommerce experience significantly.
- Users value the **access flexibility** of BetterCommerce, seamlessly integrating with various backend systems for enhanced usability.
- Users value the **comprehensive B2B functionalities** of BetterCommerce, appreciating its ease of use and robust capabilities.
- Users appreciate the **comprehensive B2B functionalities** of BetterCommerce, enhancing their eCommerce experience and integration capabilities.
- Users value the **comprehensive B2B functionalities** of BetterCommerce, finding it easy to use and integrate.

##### Cons

- Users note the **missing CRM and Marketplace module** , but some B2B suppliers may not require them.

#### What Are Recent G2 Reviews of BetterCommerce?

**["perfect headless commerce suite for fast growing D2C brands"](https://www.g2.com/survey_responses/bettercommerce-review-8300341)**

**Rating:** 4.5/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/bettercommerce-review-8300341)

**["BetterCommerce stands out for its comprehensive B2B eCommerce functionalities!"](https://www.g2.com/survey_responses/bettercommerce-review-10724612)**

**Rating:** 5.0/5.0 stars

_— Jason G._

[Read full review](https://www.g2.com/survey_responses/bettercommerce-review-10724612)

### [Goflow](https://www.g2.com/products/goflow/reviews)

Goflow is a multichannel operating system (MCOS) for serious sellers that need one system to manage orders, inventory, listings, purchasing, shipping, warehouse workflows, and reporting across marketplaces, retail channels, and ecommerce storefronts. As sellers grow, operations become harder to control. Orders come from more channels. Inventory moves across more warehouses. Listings need to stay accurate across marketplaces. Purchasing teams need better replenishment visibility. Warehouse teams need faster fulfillment workflows. Leadership needs clear reporting across the business. Goflow brings these workflows together in one operating system for commerce, helping sellers streamline complexity, reduce manual work, and scale with greater clarity, speed, and control. With Goflow, teams can centralize multichannel order management, synchronize inventory, manage product listings, streamline shipping and fulfillment, support purchasing and replenishment workflows, and track operational performance from one platform. Goflow is built for ecommerce sellers managing high order volume, multiple sales channels, complex fulfillment operations, and growing teams. It supports sellers that have moved beyond basic marketplace tools and need a more unified way to run their business. Sellers use Goflow to reduce disconnected systems, limit manual updates, improve inventory accuracy, reduce overselling risk, speed up fulfillment, and give teams a shared source of truth across commerce operations. Goflow is used for multichannel order management, ecommerce inventory management, marketplace operations, listing management, warehouse fulfillment, shipping workflows, purchasing, replenishment, and operational reporting. Core capabilities include multichannel order management, inventory management, marketplace and listing management, warehouse workflows, shipping, purchasing, replenishment, reporting, and operational visibility. Goflow helps operations, warehouse, purchasing, ecommerce, and leadership teams work from the same system instead of relying on disconnected tools, spreadsheets, and manual handoffs. For serious sellers, operations are not a back-office detail. They are the engine of growth. Goflow gives teams the structure to manage complexity, the visibility to make better decisions, and the control to scale with confidence.

**Average Rating:** 4.8/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Goflow?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 10.0/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 10.0/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.5/10 (Category avg: 10/10)

#### Who Is the Company Behind Goflow?

- **Seller:** [Goflow](https://www.g2.com/sellers/goflow)
- **Year Founded:** 2011
- **HQ Location:** Jersey City, US
- **LinkedIn® Page:** https://www.linkedin.com/company/goflow-app-llc/about (28 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** CEO, Manager
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 72% Small, 18% Medium

#### What Do G2 Reviewers Say About Goflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Goflow, finding it intuitive and efficient for their e-commerce needs.
- Users value the **easy integration** with multiple platforms and appreciate the user-friendly interface of Goflow.
- Users appreciate the **easy integrations** with Goflow, simplifying connections across multiple platforms effortlessly.
- Users love the **user-friendly interface** of Goflow, appreciating its simplicity and streamlined operations for multichannel selling.
- Users value the **responsive and dedicated customer support** of Goflow, enhancing their experience significantly.

##### Cons

- Users note the **missing features** in Goflow, wishing for quicker updates to enhance the overall solution.
- Users note the **inconvenient API requirements** and limited navigation, impacting usability and integration fluidity.
- Users find the **inventory stock report limitations** frustrating, needing longer historical data and more user-friendly ID references.
- Users face **poor customer support** due to delayed response times and difficulty in reaching representatives via phone.
- Users face **access issues** with Goflow, struggling to find items and unable to open products in new tabs.

#### What Are Recent G2 Reviews of Goflow?

**["Easy to use and packed full of options!!"](https://www.g2.com/survey_responses/goflow-review-10515371)**

**Rating:** 5.0/5.0 stars

_— Jeffrey N._

[Read full review](https://www.g2.com/survey_responses/goflow-review-10515371)

**["Target integration a breeze!"](https://www.g2.com/survey_responses/goflow-review-10526827)**

**Rating:** 5.0/5.0 stars

_— Mendy E._

[Read full review](https://www.g2.com/survey_responses/goflow-review-10526827)

### [Linnworks](https://www.g2.com/products/linnworks/reviews)

Linnworks uncomplicates your order and inventory management. With hundreds of integrations, our platform enables you to expand, automate and control every piece of your ecommerce operation from one central hub. Build the perfect set of automation rules to streamline the sorting, prioritization and routing of every incoming order, no matter your setup complexity. Sync your inventory in real-time across all your marketplaces and eliminate oversells for good. Empower pickers with digital picklists and built-in quality control functionality for faster, more accurate fulfillment. Add or modify listings in bulk. Pull all your data into one place for the most comprehensive reporting and unmatched forecasting. The list goes on. To put it simply, Linnworks is here to make managing your commerce operation easier than ever.

**Average Rating:** 4.3/5.0

**Total Reviews:** 106

#### How Do G2 Users Rate Linnworks?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.7/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 8.0/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Linnworks?

- **Seller:** [LinnSystems](https://www.g2.com/sellers/linnsystems)
- **Company Website:** https://www.linnworks.com
- **Year Founded:** 2005
- **HQ Location:** Chichester, West Sussex
- **Twitter:** @LINNWORKS (2,610 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2608676/ (205 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 88% Small, 14% Medium

#### What Do G2 Reviewers Say About Linnworks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective inventory management** features of Linnworks, which streamline operations and enhance decision-making.
- Users love the **ease of use** of Linnworks, streamlining inventory, order management, and reporting effortlessly.
- Users appreciate the **efficiency improvements** of Linnworks, making inventory management and order processing seamless and automated.
- Users appreciate the **platform versatility** of Linnworks, enabling seamless management across multiple sales channels effectively.
- Users appreciate the **easy order management** in Linnworks, benefiting from efficient automation and comprehensive features.

##### Cons

- Users find the **difficult learning curve** of Linnworks challenging, particularly for those who are new to the system.
- Users express frustration over **long waiting times** for support responses, severely impacting their experience with Linnworks.
- Users frequently experience **poor customer support** from Linnworks, with long wait times and unresponsive assistance.
- Users are frustrated by the **slow service** and unresponsive support from Linnworks, causing significant delays in issue resolution.
- Users find Linnworks' interface **complex and overwhelming** , especially for newcomers, needing better usability and improved reporting.

#### What Are Recent G2 Reviews of Linnworks?

**["Linnworks Centralises Multi-Channel Operations and Scales with Ease"](https://www.g2.com/survey_responses/linnworks-review-12908601)**

**Rating:** 4.5/5.0 stars

_— Connor D._

[Read full review](https://www.g2.com/survey_responses/linnworks-review-12908601)

**["Total Order Visibility for Faster, More Accurate Customer Support"](https://www.g2.com/survey_responses/linnworks-review-12828106)**

**Rating:** 4.5/5.0 stars

_— Manon O._

[Read full review](https://www.g2.com/survey_responses/linnworks-review-12828106)

### [Centra](https://www.g2.com/products/centra/reviews)

Centra is a headless, SaaS e-commerce platform for medium to enterprise-sized fashion and lifestyle brands running a Direct-to-Consumer and/or wholesale ecommerce business towards the global market. The Centra platform is built from a fashion and lifestyle brands perspective since day one, and is packed with smart and impactful features for brands within this segment – without compromizing on the flexibility expected from a headless e-commerce software. This approach makes it possible to build powerful and scalable ecommerce experiences, distributed across unlimited sales channels and markets – while maintaining a very low total cost of ownership.

**Average Rating:** 4.8/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Centra?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **E-commerce Integration:** 8.3/10 (Category avg: 8.5/10)
- **Data Transfer Tools:** 7.8/10 (Category avg: 8.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Centra?

- **Seller:** [Centra](https://www.g2.com/sellers/centra)
- **Year Founded:** 2016
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** https://www.linkedin.com/company/centra-commerce (313 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 72% Small, 28% Medium

#### What Are Recent G2 Reviews of Centra?

**["Leading system to drive headless E-Com sites"](https://www.g2.com/survey_responses/centra-review-8767933)**

**Rating:** 5.0/5.0 stars

_— Marina L._

[Read full review](https://www.g2.com/survey_responses/centra-review-8767933)

**["Robust Sandbox"](https://www.g2.com/survey_responses/centra-review-8634047)**

**Rating:** 5.0/5.0 stars

_— Verified User in Sporting Goods_

[Read full review](https://www.g2.com/survey_responses/centra-review-8634047)

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 ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu")
SS

Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)

Updated October 3, 2024

Omnichannel commerce software provides businesses with the means to create a seamless buying experience wherein customers can interact with them via all buying and influence channels. An omnichannel commerce product offers a unified platform that contains all the tools necessary to run multiple channels (online, mobile, in-store, social media, etc.). This helps maximize potential customer touchpoints and minimizes potential backend efforts. Any commerce business can benefit from an omnichannel solution, but it is most advantageous when combining online and brick-and-mortar channels, which are typically run very differently.

Omnichannel commerce software can and should integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [retail management systems](https://www.g2.com/categories/retail-management-system), [ERP systems](https://www.g2.com/categories/erp-systems), and [marketing software](https://www.g2.com/categories/marketing). While the configuration of integrations will vary based on both the platform and the user, the overall goal is to connect all relevant sales channels. Similarly, omnichannel commerce software must manage both online and in-store channels, since multichannel retail software is primarily focused on unifying various e-commerce channels.

To qualify for inclusion in the Omnichannel Commerce category, a product must:

- Provide a platform with tools necessary to manage all channels for a commerce business
- Integrates with software for order fulfillment, cross-channel marketing, and more
- Manage and combine primarily customer-facing commerce channels
- Work with both online stores and brick-and-mortar channels such as POS
- Deliver features for B2C or B2B omnichannel commerce, or both
- Maintain product data and availability across all channels

Top Tools at a Glance

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Unified retail-and-digital commerce with omnichannel automation

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User Review

"Shopify Plus: Enterprise Power with a User-Friendly, Scalable Experience"

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SAP-native B2B and B2C omnichannel commerce

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User Review

"SAP Commerce Cloud: Unmatched Stability for Complex Enterprise B2B"

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Shopify-native unified in-store and online commerce

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User Review

"Helpful Support, Reliable POS systems, and Flexible Payment options"

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Salesforce-native omnichannel commerce with AI personalization

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User Review

"Reliable and Scalable Ecommerce with Salesforce B2C Commerce"

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Unified multi-channel inbox with CRM-linked automation

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User Review

"Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication"

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Salesforce-native B2B self-service ordering and account-based commerce

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User Review

"Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce"

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No-code omnichannel store operations with unified POS

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User Review

"ikas Makes Launching and Managing an Online Store Simple and Efficient"

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Multichannel selling with built-in marketplace integrations

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User Review

"Amazing UX and Performance—Built Our BigCommerce Site Fast"

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Multichannel product feed transformation and syndication

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User Review

"Reliable Platform with Excellent Support and Seamless Integrations"

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Omnichannel contact routing with Salesforce-native intelligence

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User Review

"Fast, Intuitive Web-Based Platform with Reliable Support"

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