CV

Cynthia V.

Human Resources - Marketing - Administrator

Mid-Market (51-1000 emp.)

8/31/2021

"Our Entire Team Loves Shop-Ware"

5/5

What do you like best about Shop-Ware?

Shop-Ware is so easy to use. In fact, in the beginning, it was so easy it was hard. We kept trying to make more work for ourselves. Our entire team agrees this platform helps us save time and makes us look good. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

The only thing we dislike is the sort feature. We are a large shop with multiple advisors. If you are sorthing yrhough a name of open work orders and someone changes something on any work order the list reorganizes itself. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

Prior to Shop-Ware we were with our previous management system for over 20 years. We did a lot of research before making the change. Trust us this is one of the best programs out there. We had the usual pains that come with change, but surprisingly our team caught on quickly, and we were up and running and enjoying the convenience of Shop_Ware before we expected. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Shop-Ware has made it easy for our team to have better follow up with our customers. We can confidently quote on previously recommended work because the parts pricing and labor pricing update in real time. Review collected by and hosted on G2.com.

SS

Samantha S.

Service Advisor

Small-Business (50 or fewer emp.)

8/31/2021

"The Easiest Shop Management System to Learn with the Most Features"

5/5

What do you like best about Shop-Ware?

Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day off of work or even a week for vacation when I know I can check in and help out if needed. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

It seems like every time an update is pushed out, the system crashes the next day or there are other features that stop working because a new update was pushed out. This is very frustrating! Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Shop-Ware is helping us save the planet! We are essentially 100% paperless after switching to Shop-Ware. We are able to do everything with the use of a desktop computer, laptop, cell phone, or tablet. We no longer have to worry about keeping the technician's paper work orders in the correct orders in racks in the shop because we can switch things up with a simple "click and drag!" Review collected by and hosted on G2.com.

JM

Jean M.

O

Small-Business (50 or fewer emp.)

8/31/2021

"Shop-Ware Review"

5/5

What do you like best about Shop-Ware?

I love the way it integrates with World Pac and other vendors for ease in adding parts to work orders. The work order log makes it easy to see who does what with each ticket, and it is easy to track tech hours to see who has what on their plate next. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

I really don't have anything bad to say about Shop-Ware. Even when there is a software failure, they are on it right away and usually let us know about the slight hiccup before we are even aware of it. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

8/31/2021

"Easy to Use and Customers Love It"

5/5

What do you like best about Shop-Ware?

The ease of communicating with clients is invaluable. We can share notes, photos, videos and clients can check in on their work order whenever they like. It's extremely intuitive and we've never had a "down" period - ShopWare keeps us up and running all day, no hiccups. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

There is very little I dislike - it's mostly annoying little things (like not being able to use the keyboard for 100% of data entry) but doesn't affect the functionality of the software. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

Your service advisors and customers will love you for using this software. There is a level of transparency - easy & seamless - to achieve with ShopWare that builds confidence in your work and recommendations. Snap photos of the problems you see, add a recommendation including labor time & parts - and voila! Your customers can see what you see and your service advisor can walk them through anything they don't understand. Customers can even write notes and ask questions, and approve additional work right from their email or text link to their repair order. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Because we do so much custom work, Shop-Ware has made it so helpful to make separate recommendations & estimates for all the options available. This gives our clients time to review the variety of options and to select and approve the services that meet their needs. The transparency and ability to share with our clients the progress on their project has streamlined our business in countless ways. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

6/16/2022

"Works well. Sometimes slow to load things like Orders and multiple line ROs (10+ lines)."

4.5/5

What do you like best about Shop-Ware?

Everything is laid out easy to find what you need. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

I wish it just ran faster. Sucks when you are busy and have to wait a full minute for some screens to load in. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

9/3/2021

"Shop-Ware"

5/5

What do you like best about Shop-Ware?

I like the ability to add things in shop ware to fit the things you need to work on regular basics. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

I would say I don't like that this program doesn't automatically download into our ARI system. Review collected by and hosted on G2.com.

JL

Joey L.

Sales Manager

Small-Business (50 or fewer emp.)

1/21/2020

"Shop-Ware has been a great addition to our company so far."

4.5/5

What do you like best about Shop-Ware?

The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

Do it! It will change your shop! We have also found that a touchscreen laptop with fold-able screen works best at the front counter. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

We have only had the system since the beginning of the year, but the one thing is available tech time and efficiency. Review collected by and hosted on G2.com.

EM

Erik M.

Small-Business (50 or fewer emp.)

1/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great no fuss solution to shop management software"

5/5

What do you like best about Shop-Ware?

Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it to be easy for an old-timer like myself to understand and the techs really like some of the features. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Organizational skills. We are a small shop that was using mid-20th-century tech to keep up with parts and customers. Now we are 100% digital. I've really loved being able to keep a closer eye on the inventory and the shop supply usage.

I plan on using the customer database to do a mass mailing later on this year. Review collected by and hosted on G2.com.

JW

Jeff W.

Automotive Service and Repair Industry Consultant

Small-Business (50 or fewer emp.)

1/23/2020

"All in one platform with a great support team."

5/5

What do you like best about Shop-Ware?

The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with Service. I recommend using iPads. Get as much detail about data migration prior to making your decision. Having a consultant or a designated administrator on location before and after going live will help keep operations working as smooth as possible. Know your support phone numbers and don't be afraid to call for help. Do not input any canned jobs until after data migration. Have your accountant or book keeper involved in the trial period, the reporting and exporting of data is more time consuming until tables and spreadsheets are created to harness the raw data sought for specific metrics. Watch the training videos, they are very helpful. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Increases transparency with customers which results in immediate sales increase. Increased customer satisfaction. Review collected by and hosted on G2.com.

GS

Greg S.

Small-Business (50 or fewer emp.)

1/16/2020

"Next-Level SMS"

5/5

What do you like best about Shop-Ware?

The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

The estimator is not useful to us, and its unfortunate that we have to pay for Shop-Key separately because the MOTOR estimator is so lacking. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

Try it! It is always a process to change over your shop management system, but alot of the "industry standard" systems are sadly lacking in features that ought to be standard in 2020. You will be amazed at how much more efficient you can be and how much more work you will sell by utilizing the features that Shop-Ware offers. Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Shop-Ware has not only increased our productivity by making communication easier throughout the shop and then to our customer, but it has also helped us increase our sales because we are able to keep customers up to date with their current costs throughout the repair process. This takes out the guesswork on their part, and gives us the ability to charge appropriately along the way. Review collected by and hosted on G2.com.