Documenting our findings with graphics/video and data demonstrates competnecy and generates credibility for our operations. Our customers love us for that! Review collected by and hosted on G2.com.

I would love to see them add in a scheduler that integrated with our current app, Full Slate or replaced that app all together, Review collected by and hosted on G2.com.

It makes me more productive, keeps me organized and helps my profitability. Review collected by and hosted on G2.com.

Only thing I would like to see changed is to be able to sell something over the counter and not have it affect my average RO. Review collected by and hosted on G2.com.

Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added! Review collected by and hosted on G2.com.

We also integrate with 360 Payments and it would be great to be able to have a customer make a parts deposit via text link on an estimate. A "Favorites" for analytics would be great for organizing often viewed stats and graphs, along with the ability to toggle between bar graph, pie chart, and line graph. Review collected by and hosted on G2.com.

Shop-Ware is constantly evolving in user-friendly ways - no changes ever make the system confusing, only better. Review collected by and hosted on G2.com.

I wish there was a way to make a default markup apply to all the parts on an RO instead of having to manually change each part; hopefully it's coming in a future update release :) Review collected by and hosted on G2.com.

Workflow control. Customer communication and follow up. Review collected by and hosted on G2.com.

Nothing really. Any negatives are nit picking. Review collected by and hosted on G2.com.

How easy it is to schedule. Also, you can look up service history and see past recommendations. Review collected by and hosted on G2.com.

There is nothing I dislike! It helps me to accurately do my job! Review collected by and hosted on G2.com.

Shop-ware has greatly increased efficiency. Review collected by and hosted on G2.com.

Inventory tools could be improved, but not a deal breaker. Review collected by and hosted on G2.com.

Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/maintenance service estimates. Almost every customer that navigates their way through their own R.O. finds they can do so with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, our customers also love the ease in which they can approve or decline estimates, ask questions, and set pick up times. Review collected by and hosted on G2.com.

There are not too many actual things, if any, that I can say I truly dislike about Shop-Ware. Review collected by and hosted on G2.com.

Streamline efficient communication - ease of use for employees and customers Review collected by and hosted on G2.com.

glitches on pull-down menus; not reading VIN from cars manufactured in last few years Review collected by and hosted on G2.com.

"IN SHOP" FEATURE, FEELS LIKE A VIRTUAL SHOP! YOU'RE ABLE TO SEE EXACTLY WHAT'S IN PROGRESS WITHOUT HAVING TO GO TO THE ACTUAL SHOP. Review collected by and hosted on G2.com.

SO FAR MY LAST "DISLIKES" IN A PREVIOUS REVIEW HAVE BEEN LOOKED INTO AND FIXED. AS OF RIGHT NOW I HAVE NO COMPLAINTS ABOUT SHOPWARE.

THANK YOU GUYS FOR ACTIVELY LOOKING AT WHAT CAN BE IMPROVED. Review collected by and hosted on G2.com.