--- title: Shop-Ware Reviews meta\_title: 'Shop-Ware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Shop-Ware works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 41 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shop-Ware Reviews & Product Details Shop-Ware is a shop management system that eliminates manual effort so you can run your business at the standards of other contemporary customer experiences like Amazon or Grubhub but customized to the complexities of auto repair. Shop-Ware has assembled a whole product that delivers the following: ✔️ Solid user experience ✔️ More accurate quotes ✔️ More profitable jobs ✔️ Busier techs ✔️ Happy customers Request a demo with a product specialist to learn about how Shop-Ware's integrated workflow, inspections, and customer communication tools will increase your average ticket and improve your technician efficiency. * * * Seller [Shop-Ware](https://www.g2.com/sellers/shop-ware) Discussions [Shop-Ware Community](https://www.g2.com/products/shop-ware/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Emily Beetler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/shop-ware/pricing) ## Top-Rated Alternatives [ ![AutoLeap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AutoLeap") AutoLeap 4.8/5(750) ](https://www.g2.com/products/autoleap/reviews) [ ![Tekmetric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tekmetric") Tekmetric 4.9/5(493) ](https://www.g2.com/products/tekmetric/reviews) [ ![Shopmonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopmonkey") Shopmonkey 4.6/5(410) ](https://www.g2.com/products/shopmonkey/reviews) [ View All Alternatives ](https://www.g2.com/products/shop-ware/competitors/alternatives) ## User Insights Average based on 41 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 1/16/2020 "POS Software for the Automotive is slowly catching up. Shop-Ware faster than others." 4/5 What do you like best about Shop-Ware? Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items. Global search of Customer information really help identify repeat cars. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they have to have an inventory entry generated. Integration is available for many common vendors, but isn't always perfect. Customizable pricing matrices are not available. Smart labor multipliers are not available. Work-arounds are necessary for refunding items. Payment system integration has limited options. Full logs of customer communications are not yet available. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Great value. Significantly less expensive than some of the other options. Shallow learning curve. Intuitive Estimate building. Greatly eases integrating communications into the process. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? DIspatching has gotten easier. Customer communications have gotten easier. Less time is consumed generating estimates and it gets faster with each job closed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EH Eric H. Small-Business (50 or fewer emp.) 1/16/2020 "Greatest Software you will ever use!" 5/5 What do you like best about Shop-Ware? Customer's love the transparency, and I love how user friendly it is! Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Communication is much improved with customers and everything is in one place, customers get one link for there repair order, Estimates and Chat, instead of a phone call, email pdf, and text, everything is in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jacob W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob W.") JW Jacob W. Owner Small-Business (50 or fewer emp.) 1/16/2020 "Installed at two shops, working on a third!" 5/5 What do you like best about Shop-Ware? I love the GUI and how presentable the whole product is to my customers. Its innovative And with the times unlike so many of its competitors! Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Some of the parts integration is clunky, and could use improvement. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Make the leap, its worthwhile! Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Speed and efficiency are greatly improved with shop ware. Saving time makes money! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel C.") DC Daniel C. Senior Repair Manager Mid-Market (51-1000 emp.) 1/23/2020 "Shop-ware is great!" 5/5 What do you like best about Shop-Ware? We can create our own op codes and save them - makes custom jobs easier to find. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Make it possible to select more than one service at a time. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Having all the jobs found in once place custom/estimator helps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JF jason f. Small-Business (50 or fewer emp.) 1/16/2020 "Easy to use, friendly and guests love it." 5/5 What do you like best about Shop-Ware? Mobility and the guest experience is fantastic. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? We would like to be able to move lines around on the order. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Guest being aware of detailed findings on inspection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matt P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt P.") MP Matt P. Owner Small-Business (50 or fewer emp.) 1/17/2020 "Optimized and Efficient" 5/5 What do you like best about Shop-Ware? ShopWare has streamlined our process and allowed us to go completely paperless. The transparent interaction with the customer really helps get the repairs sold. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Inventory reporting exports need to be more detailed. Need to be able to export by vendor. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Do the trial, you will see how good it is. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Speed of estimate approvals much improved. Less time on the phone. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin W.") RW Robin W. Automotive Technician Enterprise (\> 1000 emp.) 7/1/2019 "Great workflow management solution" 5/5 What do you like best about Shop-Ware? Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based methods I can access from anyplace I have web access and this grows my capacity to serve my clients. Cloud based methods I can access from anyplace I have web access and this extends my capacity to serve my clients. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Like anything, once in a while there are hiccups or brief times of refreshing or server issues. In any case if there is an issue, they are excessively responsive and handle it as quick as humanly conceivable. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Extraordinary item for managing your clients. I recommend. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? This product puts me heads and shoulders over my rivals and permits me the flexability to deal with my shop the manner in which I need as well. Time reserve funds. Better GP the executives. More clear correspondence among shop and client just as between front work area and specialists. This product has developed into a component stuffed all out shop the executives framework. As one of the early adopters our shop has seen the improvement and how quick the advancement group has been including highlights. Anticipating the future and what more comes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 1/16/2020 "EXCELLENT SOFTWARE" 5/5 What do you like best about Shop-Ware? THE MULTIPLE WAYS TO BE IN CONTACT WITH CUSTOMERS THRU TEXT, EMAIL MAKES IT SO MUCH EAISER WITH BUSY CUSTOMER AND THE SYSTEM BREAKS DOWN ESTIMATES SO THEY CAN SEE WHAT THEY ARE PAYING FOR EVERY TIME Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? NAME SEARCH DOES NOT ALWAYS BRING UP CUSTOMER OR THEIR INFO Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? EASIER TO DISPATCH WORK TO TECHS AND CAN SEE WHATS GOING ON WITH OUT GOING TO EACH TECH TO SEE WHAT THEY HAVE GOING ON OR WHAT THEY NEED TO COMPLETE JOB Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 1/16/2020 "Easy to use. Visually pleasing and features work seamlessly with each other" 4.5/5 What do you like best about Shop-Ware? Visually pleasing, very organized and easy to learn. Works with how we do our business Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? The page not auto-refreshing after a change. Must manual refresh to be updated. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Organization with RO's. Able to see completion times and make needed improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Owner Small-Business (50 or fewer emp.) 6/21/2019 "Shop Ware is a game changer." 5/5 What do you like best about Shop-Ware? Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Compared to our old system there are no down sides to Shop Ware. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: What are you waiting for? Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Increased productivity, 15% more sales. Happier customers and employees. Great transparency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Shop-Ware? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shop-Ware ](https://www.g2.com/products/shop-ware/discussions/new) ![Tiffany G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany G.") TG Tiffany Graham • Last activity over 4 years ago Parts Matrix 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/parts-matrix) GU Guest User What is Shop-Ware used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-shop-ware-used-for) [ View all Discussions ](https://www.g2.com/products/shop-ware/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/shop-ware/pricing) Shop-Ware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ffb549a02d095338e5af893640c1f21/tekmetric.png "Product Avatar Image") Tekmetric 4.9/5(493) [ Compare Now ](https://www.g2.com/compare/shop-ware-vs-tekmetric) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_938484d0574bd70e6d34241cd9b7c571/mitchell-1-automotive-repair.jpeg "Product Avatar Image") Mitchell 1 Automotive Repair 3.8/5(21) [ Compare Now ](https://www.g2.com/compare/mitchell-1-automotive-repair-vs-shop-ware) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_49b0606bd5e6755a87f846455ce0929d/autoleap%282%29.png "Product Avatar Image") AutoLeap 4.8/5(750) [ Compare Now ](https://www.g2.com/compare/autoleap-vs-shop-ware) ##### Categories on G2 [Auto Repair](https://www.g2.com/categories/auto-repair)[Auto Shop Management](https://www.g2.com/categories/auto-shop-management) ##### Explore More [What's the most recommended customer success platform for SaaS companies](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[What are the most trusted Oracle Siebel resellers by sales operations leaders based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-oracle-siebel-resellers-by-sales-operations-leaders-based-on-user-reviews) [Top-rated supplier risk management tools](https://www.g2.com/discussions/top-rated-supplier-risk-management-tools)[What problems does intelligent content management help companies solve?](https://www.g2.com/discussions/do-intelligent-content-management-platforms-like-box-include-built-in-e-signature)[Which cloud document database works best with Node.js and TypeScript for a developer who wants strong typing support and a managed service rather than self-hosting?](https://www.g2.com/discussions/which-cloud-document-database-works-best-with-node-js-and-typescript-for-a-developer-who-wants-strong-typing-support-and-a-managed-service-rather-than-self-hosting) [Show MoreShow Less](javascript:void(0);)