--- title: Shop-Ware Reviews meta\_title: 'Shop-Ware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Shop-Ware works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 41 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shop-Ware Reviews & Product Details Shop-Ware is a shop management system that eliminates manual effort so you can run your business at the standards of other contemporary customer experiences like Amazon or Grubhub but customized to the complexities of auto repair. Shop-Ware has assembled a whole product that delivers the following: ✔️ Solid user experience ✔️ More accurate quotes ✔️ More profitable jobs ✔️ Busier techs ✔️ Happy customers Request a demo with a product specialist to learn about how Shop-Ware's integrated workflow, inspections, and customer communication tools will increase your average ticket and improve your technician efficiency. * * * Seller [Shop-Ware](https://www.g2.com/sellers/shop-ware) Discussions [Shop-Ware Community](https://www.g2.com/products/shop-ware/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Emily Beetler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/shop-ware/pricing) ## Top-Rated Alternatives [ ![AutoLeap](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AutoLeap") AutoLeap 4.8/5(750) ](https://www.g2.com/products/autoleap/reviews) [ ![Tekmetric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tekmetric") Tekmetric 4.9/5(493) ](https://www.g2.com/products/tekmetric/reviews) [ ![Shopmonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopmonkey") Shopmonkey 4.6/5(410) ](https://www.g2.com/products/shopmonkey/reviews) [ View All Alternatives ](https://www.g2.com/products/shop-ware/competitors/alternatives) ## User Insights Average based on 41 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) SB Scott B. owner/technician/educator Small-Business (50 or fewer emp.) 6/14/2022 "Shop -Ware Rocks by allowing us to document and converse with the customer at the Pro-Level!" 5/5 What do you like best about Shop-Ware? Documenting our findings with graphics/video and data demonstrates competnecy and generates credibility for our operations. Our customers love us for that! Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? I would love to see them add in a scheduler that integrated with our current app, Full Slate or replaced that app all together, Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? I can see the business metrics from anywhere and the app helps for complex vehicle problems where problem solving researhc can be documented and serve as a reference, scan data, wiring diagrams etc! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![William G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William G.") WG William G. Mechanic Small-Business (50 or fewer emp.) 8/9/2022 "Very user friendly shop management system!" 5/5 What do you like best about Shop-Ware? It makes me more productive, keeps me organized and helps my profitability. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Only thing I would like to see changed is to be able to sell something over the counter and not have it affect my average RO. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? They are solving my efficiency issues and that helps immensely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 6/16/2022 "Best shop management system I have ever used" 5/5 What do you like best about Shop-Ware? Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added! Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? We also integrate with 360 Payments and it would be great to be able to have a customer make a parts deposit via text link on an estimate. A "Favorites" for analytics would be great for organizing often viewed stats and graphs, along with the ability to toggle between bar graph, pie chart, and line graph. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Comprehensive, easy to manuever system that gives us all the information we need throughout the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Melissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa N.") MN Melissa N. Service Manager Small-Business (50 or fewer emp.) 8/31/2021 "Shop-Ware solves all my issues with other RO writing programs - even ones I didn't realize I had!" 5/5 What do you like best about Shop-Ware? Shop-Ware is constantly evolving in user-friendly ways - no changes ever make the system confusing, only better. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? I wish there was a way to make a default markup apply to all the parts on an RO instead of having to manually change each part; hopefully it's coming in a future update release :) Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Shop-Ware being web-based is a total game-changer - I can write a repair order from my phone while standing next to a car in the shop, or check on details from offsite. I was recently talking to my aunt [a customer of our Service Department] during a weekend and couldn't remember when she had her last service done, and I was able to check right then and there. I also love that more than one person can view a repair order at a time: something that was not possible through ADP/CDK and Reynolds. It really shows that Shop-Ware was made by people who have actually worked in Service Departments! Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Shop-Ware is extremely user friendly from all aspects: as a service writer, for parts ordering, and for our techs. Customers also love the ability to view recommendations including specific breakdowns, as well as adding notes that stay with the documentation. Being fully digital also saves a lot of paper. Review collected by and hosted on G2.com. Show More 10/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Timothy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy K.") TK Timothy K. President Small-Business (50 or fewer emp.) 6/16/2022 "Extremely efficient and easy to use!" 5/5 What do you like best about Shop-Ware? Workflow control. Customer communication and follow up. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Nothing really. Any negatives are nit picking. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: Excellent software that just keeps getting better. Highly recommended. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Customer communication and follow ups. Customers love it! Review collected by and hosted on G2.com. Show More 12/16/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hallie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hallie I.") HI Hallie I. C Small-Business (50 or fewer emp.) 6/14/2022 "Shop-Ware is super easy to navigate and makes scheduling clients a breeze." 5/5 What do you like best about Shop-Ware? How easy it is to schedule. Also, you can look up service history and see past recommendations. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? There is nothing I dislike! It helps me to accurately do my job! Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Helping to effectively run and schedule customers in the shop. Review collected by and hosted on G2.com. Show More 8/11/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 8/12/2022 "Shop-Ware is fantastic" 5/5 What do you like best about Shop-Ware? Shop-ware has greatly increased efficiency. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? Inventory tools could be improved, but not a deal breaker. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Shop-ware has helped our throughput in the shop with helping the speed of parts through the shop with monitoring vehicles and parts ordering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![JD W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JD W.") JW JD W. S Small-Business (50 or fewer emp.) 1/21/2020 "Very user-friendly interface" 5/5 What do you like best about Shop-Ware? Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/maintenance service estimates. Almost every customer that navigates their way through their own R.O. finds they can do so with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, our customers also love the ease in which they can approve or decline estimates, ask questions, and set pick up times. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? There are not too many actual things, if any, that I can say I truly dislike about Shop-Ware. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? We have always used Shop-Ware here at our facility, even well before I began working here. If I recall correctly, we were among some of the first repair facilities that switched to Shop-Ware when they were introduced to the market. Review collected by and hosted on G2.com. Show More 10/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Josh M. Service Manager Small-Business (50 or fewer emp.) 9/7/2021 "Review" 4.5/5 What do you like best about Shop-Ware? Streamline efficient communication - ease of use for employees and customers Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? glitches on pull-down menus; not reading VIN from cars manufactured in last few years Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? Easier communication with technicians and foremen in the shop - helps customers grasp a better concept of what is going on with their cars when they can see pictures and videos and read detailed notes by technicians. Helps improve trust with customers Review collected by and hosted on G2.com. Show More 3/7/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carl M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl M.") CM Carl M. SERVICE CONSULTANT Small-Business (50 or fewer emp.) 8/31/2021 "SHOPWARE FEELS LIKE A VIRTUAL SHOP" 5/5 What do you like best about Shop-Ware? "IN SHOP" FEATURE, FEELS LIKE A VIRTUAL SHOP! YOU'RE ABLE TO SEE EXACTLY WHAT'S IN PROGRESS WITHOUT HAVING TO GO TO THE ACTUAL SHOP. Review collected by and hosted on G2.com. What do you dislike about Shop-Ware? SO FAR MY LAST "DISLIKES" IN A PREVIOUS REVIEW HAVE BEEN LOOKED INTO AND FIXED. AS OF RIGHT NOW I HAVE NO COMPLAINTS ABOUT SHOPWARE. THANK YOU GUYS FOR ACTIVELY LOOKING AT WHAT CAN BE IMPROVED. Review collected by and hosted on G2.com. Recommendations to others considering Shop-Ware: If you're looking for another shop management software, just take the jump. Shopware is by far the most user-friendly software I've used. Review collected by and hosted on G2.com. What problems is Shop-Ware solving and how is that benefiting you? PROGRESS OF WORK AND BEING ABLE TO SEE THE HOURS OF EACH JOB FOR EACH TECH REALLY KEEPS THINGS ORGANIZED IN COMPARISON TO OTHER MANAGEMENT SOFTWARE. Review collected by and hosted on G2.com. Show More 9/7/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Shop-Ware? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shop-Ware ](https://www.g2.com/products/shop-ware/discussions/new) ![Tiffany G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany G.") TG Tiffany Graham • Last activity over 4 years ago Parts Matrix 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/parts-matrix) GU Guest User What is Shop-Ware used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-shop-ware-used-for) [ View all Discussions ](https://www.g2.com/products/shop-ware/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/shop-ware/pricing) Shop-Ware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ffb549a02d095338e5af893640c1f21/tekmetric.png "Product Avatar Image") Tekmetric 4.9/5(493) [ Compare Now ](https://www.g2.com/compare/shop-ware-vs-tekmetric) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_938484d0574bd70e6d34241cd9b7c571/mitchell-1-automotive-repair.jpeg "Product Avatar Image") Mitchell 1 Automotive Repair 3.8/5(21) [ Compare Now ](https://www.g2.com/compare/mitchell-1-automotive-repair-vs-shop-ware) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_49b0606bd5e6755a87f846455ce0929d/autoleap%282%29.png "Product Avatar Image") AutoLeap 4.8/5(750) [ Compare Now ](https://www.g2.com/compare/autoleap-vs-shop-ware) ##### Categories on G2 [Auto Repair](https://www.g2.com/categories/auto-repair)[Auto Shop Management](https://www.g2.com/categories/auto-shop-management) ##### Explore More [Which gym management platforms have the strongest reliability records based on reviews from health and fitness operations teams?](https://www.g2.com/discussions/which-gym-management-platforms-have-the-strongest-reliability-records-based-on-reviews-from-health-and-fitness-operations-teams)[Which digital advertising intelligence platforms help a marketing team make faster data-driven decisions and identify wasted spend before the monthly budget review rather than after?](https://www.g2.com/discussions/which-digital-advertising-intelligence-platforms-help-a-marketing-team-make-faster-data-driven-decisions-and-identify-wasted-spend-before-the-monthly-budget-review-rather-than-after)[What are the highest rated database comparison tools for staging-to-production workflows where deployment errors must be eliminated?](https://www.g2.com/discussions/what-are-the-highest-rated-database-comparison-tools-for-staging-to-production-workflows-where-deployment-errors-must-be-eliminated) [What's the best travel service to track business trips](https://www.g2.com/discussions/what-s-the-best-travel-service-to-track-business-trips)[Which website privacy auditing tools offer the best regulation coverage compared to alternatives for organizations evaluating vendors across multiple jurisdictions?](https://www.g2.com/discussions/which-website-privacy-auditing-tools-offer-the-best-regulation-coverage-compared-to-alternatives-for-organizations-evaluating-vendors-across-multiple-jurisdictions)[Which PR analytics platforms are actually good at catching negative brand mentions early enough that your team can respond before things escalate?](https://www.g2.com/discussions/which-pr-analytics-platforms-are-actually-good-at-catching-negative-brand-mentions-early-enough-that-your-team-can-respond-before-things-escalate) [Show MoreShow Less](javascript:void(0);)