Shop-Ware Reviews & Product Details

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/service estimates from scratch or saving menu item services as canned jobs, with ease. Almost every customer that we interact with navigates their way through their own R.O. with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, our customers also love the ease in which they can approve or decline estimates, ask questions, and set pick up times. Review collected by and hosted on G2.com.

What do you dislike?

There are not too many actual things, if any, that I can say I truly dislike about Shop-Ware. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have always used Shop-Ware here at our facility, even well before i began working here. If I recall correctly, we were among some of the first repair facilities that made the switch to Shop-Ware when then were introduced to the market. Review collected by and hosted on G2.com.

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Shop-Ware Overview

What is Shop-Ware?

Shop-Ware Shop Management Software is a cloud-based platform for your auto repair shop that will bring you more profit and give you back more time. Request a demo with a product specialist to learn about how Shop-Ware's integrated workflow, inspections, and customer communication tools will increase your average ticket and improve your technician efficiency.

Shop-Ware Details
Website
Languages Supported
English
Product Description

Don't just manage. Thrive.

How do you position yourself against your competitors?

Shop-Ware delivers the innovation that shops deserve. Our shop management system does the heavy lifting previously performed by administrative staff, reducing the necessary people to get the work done while increasing accuracy and profitability.

Industry-leading features include paperless, cloud-based repair orders with native vehicle inspections; digital customer approvals and live chat; real-time shop workflow and “Expeditor” dispatch; automatic parts allocation and live status tracking for each job in progress. Our gross profit “Optimizer” automatically seeks and attains your shop’s parts GP target.

Don’t settle for the same old “tools” dressed up in a new interface. With Shop-Ware, you’ll be equipped with solutions to transform your business and to stay competitive long into the future.


Seller Details
Seller
Shop-Ware
Company Website
Year Founded
2013
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®

Overview Provided by:
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Shop-Ware Videos

Shop-Ware Screenshots

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Have you used Shop-Ware before?
Yes

Shop-Ware Reviews

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Sales Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. Review collected by and hosted on G2.com.

What do you dislike?

We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! It will change your shop! We have also found that a touchscreen laptop with fold-able screen works best at the front counter. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have only had the system since the beginning of the year, but the one thing is available tech time and efficiency. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. Review collected by and hosted on G2.com.

What do you dislike?

I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it to be easy for an old-timer like myself to understand and the techs really like some of the features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organizational skills. We are a small shop that was using mid-20th-century tech to keep up with parts and customers. Now we are 100% digital. I've really loved being able to keep a closer eye on the inventory and the shop supply usage.

I plan on using the customer database to do a mass mailing later on this year. Review collected by and hosted on G2.com.

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Automotive Service and Repair Industry Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. Review collected by and hosted on G2.com.

What do you dislike?

The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with Service. I recommend using iPads. Get as much detail about data migration prior to making your decision. Having a consultant or a designated administrator on location before and after going live will help keep operations working as smooth as possible. Know your support phone numbers and don't be afraid to call for help. Do not input any canned jobs until after data migration. Have your accountant or book keeper involved in the trial period, the reporting and exporting of data is more time consuming until tables and spreadsheets are created to harness the raw data sought for specific metrics. Watch the training videos, they are very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increases transparency with customers which results in immediate sales increase. Increased customer satisfaction. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. Review collected by and hosted on G2.com.

What do you dislike?

The estimator is not useful to us, and its unfortunate that we have to pay for Shop-Key separately because the MOTOR estimator is so lacking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it! It is always a process to change over your shop management system, but alot of the "industry standard" systems are sadly lacking in features that ought to be standard in 2020. You will be amazed at how much more efficient you can be and how much more work you will sell by utilizing the features that Shop-Ware offers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shop-Ware has not only increased our productivity by making communication easier throughout the shop and then to our customer, but it has also helped us increase our sales because we are able to keep customers up to date with their current costs throughout the repair process. This takes out the guesswork on their part, and gives us the ability to charge appropriately along the way. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items.

Global search of Customer information really help identify repeat cars. Review collected by and hosted on G2.com.

What do you dislike?

Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they have to have an inventory entry generated. Integration is available for many common vendors, but isn't always perfect. Customizable pricing matrices are not available. Smart labor multipliers are not available. Work-arounds are necessary for refunding items. Payment system integration has limited options. Full logs of customer communications are not yet available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great value. Significantly less expensive than some of the other options. Shallow learning curve. Intuitive Estimate building. Greatly eases integrating communications into the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DIspatching has gotten easier. Customer communications have gotten easier. Less time is consumed generating estimates and it gets faster with each job closed. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer's love the transparency, and I love how user friendly it is! Review collected by and hosted on G2.com.

What do you dislike?

Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication is much improved with customers and everything is in one place, customers get one link for there repair order, Estimates and Chat, instead of a phone call, email pdf, and text, everything is in one place Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the GUI and how presentable the whole product is to my customers. Its innovative And with the times unlike so many of its competitors! Review collected by and hosted on G2.com.

What do you dislike?

Some of the parts integration is clunky, and could use improvement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the leap, its worthwhile! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speed and efficiency are greatly improved with shop ware. Saving time makes money! Review collected by and hosted on G2.com.

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Senior Repair Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We can create our own op codes and save them - makes custom jobs easier to find. Review collected by and hosted on G2.com.

What do you dislike?

I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make it possible to select more than one service at a time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having all the jobs found in once place custom/estimator helps. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Mobility and the guest experience is fantastic. Review collected by and hosted on G2.com.

What do you dislike?

We would like to be able to move lines around on the order. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Guest being aware of detailed findings on inspection. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ShopWare has streamlined our process and allowed us to go completely paperless.

The transparent interaction with the customer really helps get the repairs sold. Review collected by and hosted on G2.com.

What do you dislike?

Inventory reporting exports need to be more detailed. Need to be able to export by vendor. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do the trial, you will see how good it is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speed of estimate approvals much improved. Less time on the phone. Review collected by and hosted on G2.com.

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Automotive Technician
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based methods I can access from anyplace I have web access and this grows my capacity to serve my clients. Cloud based methods I can access from anyplace I have web access and this extends my capacity to serve my clients. Review collected by and hosted on G2.com.

What do you dislike?

Like anything, once in a while there are hiccups or brief times of refreshing or server issues. In any case if there is an issue, they are excessively responsive and handle it as quick as humanly conceivable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Extraordinary item for managing your clients. I recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This product puts me heads and shoulders over my rivals and permits me the flexability to deal with my shop the manner in which I need as well. Time reserve funds. Better GP the executives. More clear correspondence among shop and client just as between front work area and specialists. This product has developed into a component stuffed all out shop the executives framework. As one of the early adopters our shop has seen the improvement and how quick the advancement group has been including highlights. Anticipating the future and what more comes. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

THE MULTIPLE WAYS TO BE IN CONTACT WITH CUSTOMERS THRU TEXT, EMAIL MAKES IT SO MUCH EAISER WITH BUSY CUSTOMER AND THE SYSTEM BREAKS DOWN ESTIMATES SO THEY CAN SEE WHAT THEY ARE PAYING FOR EVERY TIME Review collected by and hosted on G2.com.

What do you dislike?

NAME SEARCH DOES NOT ALWAYS BRING UP CUSTOMER OR THEIR INFO Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

EASIER TO DISPATCH WORK TO TECHS AND CAN SEE WHATS GOING ON WITH OUT GOING TO EACH TECH TO SEE WHAT THEY HAVE GOING ON OR WHAT THEY NEED TO COMPLETE JOB Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Visually pleasing, very organized and easy to learn. Works with how we do our business Review collected by and hosted on G2.com.

What do you dislike?

The page not auto-refreshing after a change. Must manual refresh to be updated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization with RO's. Able to see completion times and make needed improvements. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. Review collected by and hosted on G2.com.

What do you dislike?

Compared to our old system there are no down sides to Shop Ware. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

What are you waiting for? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increased productivity, 15% more sales. Happier customers and employees. Great transparency. Review collected by and hosted on G2.com.

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Web Designer
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. Review collected by and hosted on G2.com.

What do you dislike?

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. If you have to print an invoice (usually once a week or so) it may winde up being multiple pages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware. Review collected by and hosted on G2.com.

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