Shop-Ware Reviews & Product Details

The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech. Review collected by and hosted on G2.com.

We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability. Review collected by and hosted on G2.com.

Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software. Review collected by and hosted on G2.com.

I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market. Review collected by and hosted on G2.com.

The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity. Review collected by and hosted on G2.com.

The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed. Review collected by and hosted on G2.com.

The stand-out feature for us in Shop-Ware is the customer portal. We love that we are able to communicate all of our notes, with photos and videos, directly to our customers on their smartphones and computers. Furthermore, the ability to attach recommendations to those notes allows us to communicate fully with our customers without having to be on the phone all day. Our customers love it, and it sets us apart as a tech-forward shop. Review collected by and hosted on G2.com.

The estimator is not useful to us, and its unfortunate that we have to pay for Shop-Key separately because the MOTOR estimator is so lacking. Review collected by and hosted on G2.com.

Shop-Ware has really taken estimating to a new level. The ability to search previous jobs to carry them into new estimates is a great time saver. Canned jobs for common tasks like diagnostics help to eliminate those commonly forgotten items.

Global search of Customer information really help identify repeat cars. Review collected by and hosted on G2.com.

Shop-Ware is not without it's bugs. Parts and Inventory are a work-in-progress. Parts entry on-the-fly isn't possible - they have to have an inventory entry generated. Integration is available for many common vendors, but isn't always perfect. Customizable pricing matrices are not available. Smart labor multipliers are not available. Work-arounds are necessary for refunding items. Payment system integration has limited options. Full logs of customer communications are not yet available. Review collected by and hosted on G2.com.

Customer's love the transparency, and I love how user friendly it is! Review collected by and hosted on G2.com.

Little things like, looking up parts and customers is a little clunky, the scheduler could still use some refining Review collected by and hosted on G2.com.

I love the GUI and how presentable the whole product is to my customers. Its innovative And with the times unlike so many of its competitors! Review collected by and hosted on G2.com.

Some of the parts integration is clunky, and could use improvement. Review collected by and hosted on G2.com.

We can create our own op codes and save them - makes custom jobs easier to find. Review collected by and hosted on G2.com.

I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time. Review collected by and hosted on G2.com.

Mobility and the guest experience is fantastic. Review collected by and hosted on G2.com.

We would like to be able to move lines around on the order. Review collected by and hosted on G2.com.

ShopWare has streamlined our process and allowed us to go completely paperless.

The transparent interaction with the customer really helps get the repairs sold. Review collected by and hosted on G2.com.

Inventory reporting exports need to be more detailed. Need to be able to export by vendor. Review collected by and hosted on G2.com.

Simple to utilize. Instinctive. Felt well-known from the principal use. Imagined and worked by a real retailer. Gives extremely helpful information initially without running a lot of reports. The confused stuff is inherent so the activity is straightforward. Computerized assessments, in RO photographs and recordings, direct messaging among RO and client are altogether worked in which means I set aside cash by dropping other independent administrations. Cloud based methods I can access from anyplace I have web access and this grows my capacity to serve my clients. Cloud based methods I can access from anyplace I have web access and this extends my capacity to serve my clients. Review collected by and hosted on G2.com.

Like anything, once in a while there are hiccups or brief times of refreshing or server issues. In any case if there is an issue, they are excessively responsive and handle it as quick as humanly conceivable. Review collected by and hosted on G2.com.

THE MULTIPLE WAYS TO BE IN CONTACT WITH CUSTOMERS THRU TEXT, EMAIL MAKES IT SO MUCH EAISER WITH BUSY CUSTOMER AND THE SYSTEM BREAKS DOWN ESTIMATES SO THEY CAN SEE WHAT THEY ARE PAYING FOR EVERY TIME Review collected by and hosted on G2.com.

NAME SEARCH DOES NOT ALWAYS BRING UP CUSTOMER OR THEIR INFO Review collected by and hosted on G2.com.

Visually pleasing, very organized and easy to learn. Works with how we do our business Review collected by and hosted on G2.com.

The page not auto-refreshing after a change. Must manual refresh to be updated. Review collected by and hosted on G2.com.

Shop Ware helps keep us organised and helps us sell more work. It creates trust with the customer and my sales staff and technicians are enthusiastic about it as well. Review collected by and hosted on G2.com.

Compared to our old system there are no down sides to Shop Ware. Review collected by and hosted on G2.com.

Web-based so we no longer need a server on site. Built in estimating, integration with quick books, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. Review collected by and hosted on G2.com.

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. If you have to print an invoice (usually once a week or so) it may winde up being multiple pages. Review collected by and hosted on G2.com.