The best thing about ShipTheory is that we can set up shipping rules and then everything can print at the click of a button. It makes the processing part of dispatching orders so much easier.

The Customer service team, the onboarding team and the technical support team are all really friendly, professional and have really good knowledge of the product. In particular Josh Hodder has been incredible and helped me every step of the way. Henry Forber has also been a great help throughout, specifically with troubleshooting the NOTHS intergration. Kieran Gwynn was also helped efficiently with a query I had on chatbot. Review collected by and hosted on G2.com.

I wish it were a little more customisable. Review collected by and hosted on G2.com.

We've been using Shiptheory for over 12 months and it works very well with our Shopify store. Shiptheory is easy to use and improvements are made on a regular basis.

We've recently started selling on TikTok Shop and we've integrated Shiptheory which saves us time in creating shipping labels. I had an issue with a new printer this week and Sam was happy to jump on a call and fix my issue within minutes. Review collected by and hosted on G2.com.

There are very short periods of downtime but the team are quick to fix issues. To be honest, the downtime is comparable to downtime on other services such as Shopify, TikTok etc. Review collected by and hosted on G2.com.

Now that I have spoken with tech guys Henry , Torell & Calvin all have been so helpful in helping my printer issues I experienced with DPD and DHL. They also are very patient and have shown me with ease on how to navigate the core elements of the dashboard to ensure I run my business easily.

Thank You

Director Review collected by and hosted on G2.com.

nothing so far all is working and I have no negatives Review collected by and hosted on G2.com.

Easy to use interface. Helpful non-AI tech support Review collected by and hosted on G2.com.

All seems to be run smoothly. No reason to complain Review collected by and hosted on G2.com.

Our contact Josh Hodder has been amazing throughout the process, nothing has been too much trouble for him to sort out. Also the support staff for queries etc has been immediate contact which we lacked in our previous system so thank you so much. Review collected by and hosted on G2.com.

Nothing everything seems to be working smoothley Review collected by and hosted on G2.com.

helpful staff, Harry imparticular today solving an issue with an international order Review collected by and hosted on G2.com.

don't use it often enough to dislaike anything in particular Review collected by and hosted on G2.com.

System has saved us hours a week in shipping and returns processing, the system is easy to use and should have any issues the support team are fast to respond Review collected by and hosted on G2.com.

Not found any downsides to shiptheory, any issues we have are down to the carriers and their set up not the system Review collected by and hosted on G2.com.

Extremly intuative to use and backed up with exceptionally helpful staff Review collected by and hosted on G2.com.

I didn't like the way pricing was communicated - showing annual equivelant in monthly form is common, if not slightly underhanded, however showing ex VAT pricing with no reference to ex VAT felt pretty sore Review collected by and hosted on G2.com.

Shiptheory creates efficiencies for brands and fulfillment operators. I like the fact that when I recommend clients to use Shiptheory there is a real team of people within the organisation who take a personal interest and care in making sure their clients are looked after. Rita Jenkins is my "go to" at Shiptheory and she is a respected and well connected operator in the industry. Review collected by and hosted on G2.com.

There aren't any that I have experienced in the time that I have known |Rita and the team at Shiptheory. Review collected by and hosted on G2.com.

When something is so simple, so easy, always works and works seamless with our magento platform, we love to give it the best review. Shiptheory is that, everything we've ever wanted. The staff are great and easy to contact on the phone. Kieran was a great help recently with an off the cuff question we had. Love everything abotu Shiptheory. Review collected by and hosted on G2.com.

I don't dislike anything about shiptheory, but I would make the suggestion that all the most used shipping methods are put at the top of the list when doing a manual label. Other than that, perfect! Review collected by and hosted on G2.com.