The support team are so thorough, no task is ever an issue. Fast response, explains the issues well. Harry Horsfall has been my point of contact and he has been indispensable to us setting up Shiptheory in preparation to our busiest time of the year. I feel in great hands! Review collected by and hosted on G2.com.

Just getting my head around processes - but the support team are always happy to jump on a call to guide me through. Review collected by and hosted on G2.com.

Minimalist - easy transition, integrated label options, compatible with unleashed

good customer service Review collected by and hosted on G2.com.

basic functionality, unsure about future capabilities Review collected by and hosted on G2.com.

Their support staff are amazing. I had issues in the set up and they went above and beyond to help resolve the issue.

It's now working perfectly and super easy to use. Review collected by and hosted on G2.com.

Expensive-ish - but still cheaper than other options! Review collected by and hosted on G2.com.

Shiptheory has such an engaged, welcoming and helpful team.

I've seen them at multiple industry events, they are always keen to keep abreast of the latest insights and happy to share their knowledge with the community.

They have genuine passion for their customers, offering a personable service that is second-to-none.

The vast number of features and the ease of implementation means much less headaches for customers and justifies Shiptheory's high reputation. Review collected by and hosted on G2.com.

I can't see them as often as I'd like because I live too far away!

But again, this is why it's so great that they are so engaged with the community and engaged with events - they are a delight to work with. Review collected by and hosted on G2.com.

It's such a simple and user friendly system, and the integration with carriers is a breeze to set up - it makes processing shipping labels incredibly efficient. Josh was great at answering all our questions quickly and helping us set the system up in a way that worked for us - thanks Josh! Review collected by and hosted on G2.com.

It would be better if there were more options to customise the master picking list to suit the business' needs, as well as mapping more fields from Shopify Review collected by and hosted on G2.com.

having support when needed by online chat, Jack is very helpful Review collected by and hosted on G2.com.

Nothing to dislike always been very helpful Review collected by and hosted on G2.com.

Everything integrates correctly for all our different products, couriers etc. Review collected by and hosted on G2.com.

Our business was a little unorthodox, so we required a special set up. Seb provided all the assistance in helping us tailor the account to our specifciation. It seemed a little overwhelming at first when looking at all the configurations, but having that 1 to 1 made life easier. Review collected by and hosted on G2.com.

Ship Theory has been a real game changer for us as a small company. We were spending so much time doing our customer order labels for our online business, and now everything is automated we just need to click a few buttons and all our Royal Mail labels and manifest get printed. The staff have always been so helpful and always help talk me through any questions I have and any new things I want to get set up, for example this morning Kieran helped me set up a few new products that I had added to our Wix product catalogue. He made sure everything was set up exactly how i wanted it and suggested adding a new tag so we knew exactly what those orders were at first glance. Couldn't ask for a better service. Review collected by and hosted on G2.com.

Haven't found anything we don;t like about Ship Theory so far. Review collected by and hosted on G2.com.

It is such an easy system to use , never any downtime. When I reach out to support my query is always resolved quickly.

I have just completed a new request with Kieran and it couldn't have been easier. Problem sorted and our systems have improved inhouse because of it. Review collected by and hosted on G2.com.

I don't see any downsides to it. I have used other software companies similar and found them clunkly where as Shiptheory is easy and smooth. Review collected by and hosted on G2.com.

Henry at ShipTheory has been super helpful getting us set up with the API. Has gone above and beyond by also speaking drectly with our account manager at UPS to help get us up and running. Couldnt reccomend them enough Review collected by and hosted on G2.com.

Nothing, everything works great! easy to use Review collected by and hosted on G2.com.