We've been scoping with ShipTheory for some time now, and they could not have made it easier for us to be confident in their abilities. Orlando has been brilliant in getting us lined up, and Rupert has been ace in getting us over the line with our international shipping requirements. We're not yet live with them, but have every confidence that it'll line up once we gte going. Review collected by and hosted on G2.com.

Nothing worthy of note here - we've not had any issues so far. Review collected by and hosted on G2.com.

The support is incredible. Everytime you think you've found a function that is missing that you need, there is always a way to do it. I always ask support and they are very helpful. Henry was particularly helpful with helping me to quickly update product data, saving me days of time. This is just one example of the level of support on offer here. Review collected by and hosted on G2.com.

Sometimes it can be hard to find certain functions within the system, but the support is incredibly efficient and helping to resolve any issues I've had. It more than mitigates this slight negative. As an admin, I would love to be able to remove actions from the dashboard menu for certain user groups - to avoid further human error in the shipping process - but honestly, this is a tiny negative point. Review collected by and hosted on G2.com.

Whenever I have a question, query, or need assistance, the Shiptheory team has always been incredibly helpful, but Henry Forber truly stands out. Henry is exceptionally efficient with his rapid responces and is always polite. His support consistently goes above and beyond, making every interaction smooth and easy. Henry’s expertise and explainations make all the difference to someone who hasn't a clue what they're doing, and I can’t speak highly enough for all his help. Thank you Review collected by and hosted on G2.com.

I have not 1 complaint/dislike so far in my 3 years of using Shiptheory. Review collected by and hosted on G2.com.

The sotware is easy to use and intergrates well with Shopify! Josh Hodder has been excellent with after sales support and setting up advanced rules to cater for our products and shipments. Review collected by and hosted on G2.com.

None. Great product. Didnt realise that by default the product only prints a single label per order and need to configure the rules upfront. When setting the rules for handling insurance, one also neeeds to then change the setting in the advanced options of the carrier. Review collected by and hosted on G2.com.

Its streamlining our dispatching which is going to save us alot of time going forward Review collected by and hosted on G2.com.

it did take a while to set up but we got there in the end! Review collected by and hosted on G2.com.

I was very sceptical about using ShipTheory and thought it would be a nightmare and take weeks to set up. I was very wrong! The process has been extremely smooth and the whole team have been very quick to help with any issues we've had (which have been minimal and the amount you would expect with a new software). Very impressed with how simple the software is to use and absoloutely recommend to any business. Review collected by and hosted on G2.com.

Nothing so far! It's been very easy to set up and use. Review collected by and hosted on G2.com.

They are really helpful with all customer queries. Spoke with Henry about our commercial invoices and he was really helpful in giving us all the information we needed, to be able to supply this to our couriers Review collected by and hosted on G2.com.

Nothing these guys are the best, so helpful and understanding Review collected by and hosted on G2.com.

Shiptheory have the best customer support I have ever experienced. They are confident in what they are doing and quick to act. Not to mention extremely polite too (A rarity these days).

I mostly ask for Henry when I need help as he seems to be the most knowledgeable. He really got us out of a hole today.

We had 3 different companies trying to fix our printer. After several hours of trying they gave up. Henry had this fixed within a few minutes. Hang on to this guy please Shiptheory!

In addition to the customer support, Shiptheory was also really easy to setup and the integrations all sync up seamlessly, its like magic! No more manually entering customer details! Review collected by and hosted on G2.com.

Nothing to dislike, Always a pleasure to deal with :) Review collected by and hosted on G2.com.

The support staff are incredible, and we also appreciate the many automation features + pick, pack and ship function. Review collected by and hosted on G2.com.

I don't think there is anything I dislike, only improvements on good ideas. Review collected by and hosted on G2.com.

The service and support has been fantastic from Josh. We like the automation Shiptheory brings to our shipments and very excited to start to use it. Review collected by and hosted on G2.com.

At the moment there is nothing we dislike. We are excited to start to use it and can see the benefits of this. Review collected by and hosted on G2.com.