Verified User in Food & Beverages
IF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Great service"
5/5
What do you like best about Shiptheory?

Super smooth and infomarive service from Orlando Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

nothing to repoert here - couple of early snags that were very quickly sorted. Review collected by and hosted on G2.com.

David A.
DA
David A.
Associate Lecturer - Forensic Psychology/Forensic Science/Criminology
Small-Business (50 or fewer emp.)
"Shiptheory have excellent customer service and support"
5/5
What do you like best about Shiptheory?

Shiptheory is a great bridge between IMS and WMS systems and carriers, especially for ecommerce businesses around the globe. Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Shiptheory are always adding new functionality, but would be nice if rollouts were faster! Review collected by and hosted on G2.com.

PJ
Paul J.
Small-Business (50 or fewer emp.)
"Top quality service, great team!!"
5/5
What do you like best about Shiptheory?

I've been using Shiptheory for years now and they go from strength to strength. I couldn't recommend them enough Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

I haven't had an issue, they just get the job done Review collected by and hosted on G2.com.

JP
Julia P.
Small-Business (50 or fewer emp.)
"LEVEL OF SUPPORT IS SUPERIOR!"
5/5
What do you like best about Shiptheory?

The user interface is so simple-- the connection to our ERP Brightpearl is seamless-- and the usability to create rules/tags/tabs simplifies the process for everyone!! Josh is fantastic and very good at understanding your needs and providing solutions that WORK GREAT! Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

I havent found one thing to dislike yet! Review collected by and hosted on G2.com.

AN
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great Product!"
5/5
What do you like best about Shiptheory?

It's helped us streamline our online business and it's been brilliant for us. What used to be several jobs to be done when packing an online order has been reduced to clicking one button. Video chats, phone, and online support has been fantastic and very fast. Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Nothing to mention so far. Hopefully nothing to mention in the future either! Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Amazing customer service"
4.5/5
What do you like best about Shiptheory?

Automated printing of labels will be a life saver, saves so much time in a morning. Had a couple of issues but Kieran jamp on a call with us and promptly solved the problem! Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Slightly more complicated than our previous system. Review collected by and hosted on G2.com.

James G.
JG
James G.
Mid-Market (51-1000 emp.)
"Fantastic experience!"
5/5
What do you like best about Shiptheory?

The all round support from Rita and the team has been fantastic. As a new user of Shiptheory, we have worked collaboratley to provide my team with materials and interactive sessions to get us up to speed and help support the onboarding of our customers. Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Nothing to note. It's great having another Bristol based business! Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Support"
5/5
What do you like best about Shiptheory?

User friendly and error messages on shipments are useful. Support are extremely helpful and respond very quickly! Kieran helped us last time and was excellent throughout. Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Error messages could be simplified on failed shipments and searching for a shipment can be time consuming when having to enter the whole shipment/order ID Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"An excellent partner to work with"
5/5
What do you like best about Shiptheory?

We've worked with Shiptheory now for over three years and they have proved to be an invaluable partner for us. The wide and growing range of shipper integrations that they offer and has been vital to our business. We’ve found them a very responsive and transparent business to deal with. Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

Nothing to dislike. Our experience has been very positive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great Service with Excellent Support!"
5/5
What do you like best about Shiptheory?

I absolutely love the support, they have an amazing variety of carriers which fulfilled my needs! Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

The frequency of updates. If we are able to become more aware of updates to services more frequently, that would be more beneficial. Review collected by and hosted on G2.com.