We initially started using ShipStation when we were switching to using Shopify as our primary platform. After looking at several other possible shipping facilitators, ShipStation was the only one that hd the features we needed to keep business going as usual. Once you get the basics, it's fairly intuitive to use, and getting better. We have negotiated our own rates with our carrier, and it's really simple to have those rates show up in the system. Anytime I've called with a question, the customer support has been excellent. Review collected by and hosted on G2.com.

While there are a lot of amazing reports, there are some limitations that are frustrating only because I know the data is there, it's just not easily accessible. One thing I would love to see is an expansion on the "Shipment Count By User" report. It would be awesome to not only see how many shipments an individual has gotten out, but also how many boxes, how many items, and how much weight. We have such a wide range in our order size, that one person may get 50-75 orders out in a day, while another who is working just as hard may only get out 12-17. Having metrics besides the number of shipments would help me establish a more uniform expectation of what should be accomplished in any given day. Review collected by and hosted on G2.com.

I appreciate ShipStation for its capability to automatically sync orders into their platform, which has streamlined our order processing significantly. The automatic synchronization not only saves us a lot of time but also labor, as we used to manually copy-paste shipping labels using different providers. This function enables us to process shipments more efficiently by automatically adding tracking numbers to our website. Additionally, I love the rate comparison feature, which allows us to compare shipping rates from different carriers like USPS, UPS, and FedEx. This functionality is vital as it empowers us to select the most cost-effective shipping options, ultimately saving us money. The customer service representatives are incredibly helpful; they guided us through a somewhat complicated onboarding process, ensuring our accounts like Etsy and Amazon were properly linked, which would have been challenging without their support. Overall, ShipStation enhances our shipment processing efficiency and helps us maintain a smooth operational flow. Review collected by and hosted on G2.com.

I find the initial setup with ShipStation a bit complicated. Linking accounts like Etsy and Amazon requires customer support assistance, as doing it independently can be challenging. Additionally, ShipStation's inability to process master shipments is a significant limitation for us. With orders containing multiple boxes, we cannot provide a master tracking number for customers to view all related shipments. This forces us to process each box separately, unlike FedEx, which offers master shipment capabilities. Review collected by and hosted on G2.com.

Easy integrations with great automation features Review collected by and hosted on G2.com.

Carrier fees unless negotiated. Support channels do not follow up. Review collected by and hosted on G2.com.

Easy shipment management across multiple carriers.

Strong automation rules that save time on order fulfillment tasks.

Excellent integration with Shopify, marketplaces Review collected by and hosted on G2.com.

Some advanced automation features can be confusing to set up initially.

Reporting capabilities are basic compared to dedicated BI tools. Review collected by and hosted on G2.com.

How quick it is! You put the address in and it does the work for you! Review collected by and hosted on G2.com.

That you have to pay for things I’m already paying enough for shipping Review collected by and hosted on G2.com.

Support has been good when i do livechat Review collected by and hosted on G2.com.

Discounts are nothing special, login is slow and reports are very lackluster Review collected by and hosted on G2.com.

It streamlines the entire process, what used to take hours now takes 1/8 of the time Review collected by and hosted on G2.com.

Not sure if its capable but pallet shipping woudl be great Review collected by and hosted on G2.com.

It is reliable. A bit clunky and slow and expensive but it is reliable. Review collected by and hosted on G2.com.

It is expensive and the UI is fairly clunky and it does not integrate nicely. Review collected by and hosted on G2.com.

Being able to see rates for multiple carriers. Tracking auto pushed back to platforms. Review collected by and hosted on G2.com.

Would like a better integration for QuickBooks. Review collected by and hosted on G2.com.

I love all the integrations, and the money saved from guessing which shipping modality to choose. Review collected by and hosted on G2.com.

I can't think of anything. I'm sure it's capable of more than I know. Review collected by and hosted on G2.com.