I like that ShipStation is easy to use and has a good amount of automation rules that I can build inside to automatically pre-organize all the orders that come in. The automation rules are great because with them, all I need to do is click on printing the label. The initial setup was also pretty easy. Review collected by and hosted on G2.com.

I would like to have an option to build an automation that automatically divide 1 order that is over 50 lbs into multiple orders to reduce shipping costs. We still have to do that manually. Review collected by and hosted on G2.com.

I like how I can see rates and delivery times from different shipping services to pick the fastest, most economical shipping for my packages. Review collected by and hosted on G2.com.

No problems with this program. Chat or a phone call usually resolves any issues I am having. Review collected by and hosted on G2.com.

Of all of its competitors, it actually feels stable and works as intended. Signing up and re-signing up after a lapse can be a pain, but it's the most comprehensive, stable, cost-saving, and professional shipping platform of the ones I've researched and attempted to use, as well as actually used.

Interface design is intuitive and user-friendly and thorough, and I like that it connects with Stamps.com and that it's easy to apply funds. There's been great follow-up from support staff and sales staff as well. I will happily continue using ShipStation when I need them. Their email communication is clean and appropriate.

Their AI Intelligence integration probably still needs some tweatking, but I trust they'll figure it out. It hasn't interfered with my shipping process or meeting needs in any way. Review collected by and hosted on G2.com.

Re-onboarding after a lapse can be a pain. Initial set up is also cumbersome, painful, and a pain. But somehow after all the steps, it's worth it. Review collected by and hosted on G2.com.

I feel it easy to use. The interface is very clear. Review collected by and hosted on G2.com.

The method of creating shipments with multiple packages. Also, the fact that they did away with carrier insurance and force you to buy their insurance product. That boosts their profits but the cost to use Shipstation has not been lowered. Other providers force you to use their insurance and have the same UPS rates and their service is FREE. I am going to change to Pirate Ship or Veeqo because of this. Review collected by and hosted on G2.com.

Shipping options are a strong point. The built-in shipping carriers, along with the ability to bring your own contract, are really helpful for both small and large businesses. Shipstation’s automations are also improving more and more every day, which makes the overall shipping workflow easier to manage. Review collected by and hosted on G2.com.

Sometimes it misses sending the tracking info back to the connected system. It only happens occasionally, but it can be inconvenient when it does. Review collected by and hosted on G2.com.

ShipStation is very easy to use and simple to navigate. Review collected by and hosted on G2.com.

Sometimes using the ai assisted chat gets a little frustrating Review collected by and hosted on G2.com.

I love how easy it is to schedule and organize shipments with ShipStation. Also, I like shopping for rates to ship quickly and efficiently at a good price. ShipStation automatically finds the best value carrier, which helps keep costs down while still providing customers with fast shipping times. The initial setup was very easy! Review collected by and hosted on G2.com.

So far I haven't found any problems or dislikes. Review collected by and hosted on G2.com.

I really appreciate the fair price of ShipStation. It's great that I can get immediate access to pre-negotiated rates for USPS, UPS, and FedEx, which are often significantly lower than the retail counter rates. These savings can cover the subscription cost when shipping a few dozen labels each month. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

I don't like the UX website design. It's too complicated to navigate Review collected by and hosted on G2.com.

Linking ShipStation to your website and syncing orders is easy to do. It's easy enough to do manual labels. Review collected by and hosted on G2.com.

Automation is difficult to set up without an expert. I often run into problems when trying to purchase labels, and the printer interface seems flawed. ShipStation Connect also doesn’t always connect reliably, or it has trouble connecting at all. Review collected by and hosted on G2.com.

Feature-rich both for everyday users using the UI, and advanced users using the API Review collected by and hosted on G2.com.

Poor customer service with long response times. Extreme price creep, especially compared to competitors. Remove features to lock you into their own ecosystem. For example, removing insurance automation rules unless you use their own insurance provider. Review collected by and hosted on G2.com.