
It is not easy for a startup to handle shipping problems with multiple courier partners, keeping track of daily shipments. Shiprocket is all in one solution.
They offer amazing api which integrates with any e-commerce website which makes it possible to provide tracking option to the customer without leaving website.
They also offers prebuilt tracking system, which is hosted like your-business-name.shiprocket.co and you can really customize the logo and footnotes to hive your brand like theme.
They also send sms notificatios to customers which is really helping us to reduce RTO and NDR management is a bonus on that.
Their rate compare calculator offers best rates from multiple courier channels and their AI makes it easy to compare and find best courier pincodes specifically! Review collected by and hosted on G2.com.
Weight dispute is very high in shiprocket, after a certain parcels we face this issue. They just put this additional burden on customer.
To justify the case they ask us to provide parcel photographs and exact dimensions of the box. This is not easy for a business to keep photographs of each parcel and track of them to produce at the time of dispute or end of the year.
Sometimes it lags on customer support as well, the team doesn't hear and provide response on time. However this happened with me a year back, maybe they have improved it now.
Also their offers are for acquisition of new customers only. They even sends sms and notification to existing customers whom they won't give the offers actually. Review collected by and hosted on G2.com.