The new Ship Monk Portal is a huge improvement over the Deposco System. I like that there is more functionality that we can update on our end and the shipment status is much more transparent, allowing us to get ahead of missing shipments. Review collected by and hosted on G2.com.

It's taking months to get credits approved, which is our biggest issue currently. We had many issues with the Ruby Has Nevada location including getting overbilled for over 6 months, a large number of late shipments in late Q3 and most of Q4 2022 and poor follow through on issues and tickets. As soon as Joe was assigned as our account manager, we were able to start moving through the ongoing issues and we are getting back on track. He personally checks on our orders daily to make sure they are going out and reaches out to us whenever an issue comes up so we can resolve it immediately. If it weren't for Christine's help in Q4 and Joe's hard work to get us back on track, we would've left and gone to a new 3PL. Review collected by and hosted on G2.com.

I'm a small business owner and really appreicate how available and communicative Shipmonk has been. Whenever I have a question, they are quick to respond and very delightful to work with. Highly recommend as a 3PL provider! Review collected by and hosted on G2.com.

I cannot think of anything to add here about my dislikes. Review collected by and hosted on G2.com.

Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment. Review collected by and hosted on G2.com.

There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory. Review collected by and hosted on G2.com.

Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank Betsi and Brenda, who are amazing and give us the best customer experience. Review collected by and hosted on G2.com.

The shipping price is very high and it should be the opposite as they are a big company and have better rates then anyone on the market that operats by themselves. Review collected by and hosted on G2.com.

Having an account manager has been so nice in helping us smooth out the wrinkles of when we first started. Things have been so smooth thanks to them! Review collected by and hosted on G2.com.

Was somewhat difficult getting setup with our unique way of packing orders. However they did adapt and got it down after several months. Review collected by and hosted on G2.com.

Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. What really stood out to me though was the customer service component. Chris Acevedo from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. Chris personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to Chris and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team! Review collected by and hosted on G2.com.

Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. Review collected by and hosted on G2.com.

Easy software

Good warehouse

Easy integration Review collected by and hosted on G2.com.

Stay away, Shipmonk has been an headache for our business for the past year.

We have been working with them for over 3 years.

WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake.

They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations.

WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.

We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.

For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......

When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.

One thing they know it s to charge your credit card! Review collected by and hosted on G2.com.

Not much, even their shipping process is slow and the people are extremely rude and only care about themselves. Review collected by and hosted on G2.com.

Shipmonk lied to us about their outrageous minimum pick fees and will not stop charging my card!

I'm asking them to send back my inventory and they refuse.

I'm initiating a CHARGEBACK to their undisclosed fees for the full amount they charged me.

This is often the only way a horrible company like Shipmonk will respond to you when you take back money you were not supposed to pay!

STAY AWAY FROM SHIPMONK UNDER ALL CIRCUMSTANCES!!! Review collected by and hosted on G2.com.

Nothing, they are crazy high shipping and terrible customer service Review collected by and hosted on G2.com.

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet.

When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply.

I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price)

And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30)

I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up.

Do not go with Shipmonk!!! Review collected by and hosted on G2.com.

the interface they use is good and most of the time they ship on time. But that's about it. Everything else is hell. Stay away. Review collected by and hosted on G2.com.

They find every opportunity to overcharge and find every argument not to repay. I lost so much money and nerves over them that I truly feel I'm out of prison now I'm not with them anymore. Just recently I shipped my final order and got my stock out of there. What a relief. They still claim I owe them money (I do but only for the shipping however they joined the charges with pick fee that was already charged last month and now charging me a late fee). Review collected by and hosted on G2.com.