--- title: ShipMonk Reviews meta\_title: 'ShipMonk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how ShipMonk works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Distribution url: https://www.g2.com/categories/distribution ---

### ShipMonk Pros and Cons: Top Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **ease of use** of ShipMonk, enjoying its simple navigation and accessible information management. [(1 mentions)](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=1120766&qs=pros-and-cons#reviews)

Users appreciate the **easy access** to information on ShipMonk, making order management effortless and efficient. [(1 mentions)](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394601&qs=pros-and-cons#reviews)

Users appreciate the **easy setup** of ShipMonk, enjoying a smooth login experience and straightforward navigation. [(1 mentions)](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394602&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** of ShipMonk, finding information quickly and navigation simple and intuitive. [(1 mentions)](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394599&qs=pros-and-cons#reviews)

Users appreciate the **navigation ease** of ShipMonk, finding the interface straightforward and information easily accessible. [(1 mentions)](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394600&qs=pros-and-cons#reviews)

### Top Pros or Advantages of ShipMonk

##### 1. Ease of Use

Users value the **ease of use** of ShipMonk, enjoying its simple navigation and accessible information management.
[
See 1 mentions
](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=1120766&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Heather T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather T.")
HT

Heather T.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Shipping Management with ShipMonk"

What do you like about ShipMonk?

I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it sim

##### 2. Easy Access

Users appreciate the **easy access** to information on ShipMonk, making order management effortless and efficient.
[
See 1 mentions
](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394601&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Heather T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather T.")
HT

Heather T.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Shipping Management with ShipMonk"

What do you like about ShipMonk?

I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it sim

##### 3. Easy Setup

Users appreciate the **easy setup** of ShipMonk, enjoying a smooth login experience and straightforward navigation.
[
See 1 mentions
](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394602&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Heather T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather T.")
HT

Heather T.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Shipping Management with ShipMonk"

What do you like about ShipMonk?

I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it sim

##### 4. Interface Design

Users appreciate the **ease of use** of ShipMonk, finding information quickly and navigation simple and intuitive.
[
See 1 mentions
](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394599&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Heather T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather T.")
HT

Heather T.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Shipping Management with ShipMonk"

What do you like about ShipMonk?

I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it sim

##### 5. Navigation Ease

Users appreciate the **navigation ease** of ShipMonk, finding the interface straightforward and information easily accessible.
[
See 1 mentions
](https://www.g2.com/products/shipmonk/reviews?filters%5Bsentiment_snippet%5D=2394600&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Heather T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather T.")
HT

Heather T.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Shipping Management with ShipMonk"

What do you like about ShipMonk?

I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it sim

## Top-Rated Alternatives

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 ![Sean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean P.")
SP

Sean P.

UX Contracts Expert

Small-Business (50 or fewer emp.)

11/5/2021

"My worst B2B experience in 20 years. Avoid at all costs"

0/5

What do you like best about ShipMonk?

Quick to answer the phone. But quite a pointless benefit if all you hear are platitudes and lies. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Where to start.

Our inventory had been shipped to Shipmonk without SKUs, which is entirely OUR fault. Shipmonk would need to create a special project to separate our goods. We sent them a detailed spreadsheet showing which pieces have which SKU. This was sent to our account manager on a Tuesday. By Thursday he told us this project would be completed by the weekend and we were good to go to launch our store. We opened on Saturday with several sales.

On Monday our account dashboard still showed no stock so I called Shipmonk. Not only had our spreadsheet not been sent to the warehouse, the special project had not even been started. Completely contrary to the promise that it would have been finished two days previously. Our account manager was on vacation and the person covering assured us the project would be underway straight away.

On Tuesday, three days after getting our first sales, there is still no inventory showing. I called and discovered that the project had still not been started and would probably take several days to complete. At this point I had lost all confidence in Shipmonk and asked them to stop the receiving project and we’d arrange collection of our goods.

Some inventory did then show – one box of dresses and two boxes of trousers had been unpacked. The special project fee for this was over $300. If we had continued to let our goods be unpacked the project fee would have been in excess of $3000!

This all happened in March 2021. It is now November and they still have our dresses and trousers. It seems Shipmonk requires customers to sign a closing contract, one clause of which, is to not leave any disparaging reviews of them. I have never in my life been asked to sign a contract to end a relationship, let alone one that stops customers from reporting the truth. For the past six months we have been emailing back and forth trying to get our goods released. They finally relented on charging us storage fees (apparently they kept the trousers and dresses in their fulfilment storage areas all this time – not at our request), but still insist on us signing a contract. At the risk of losing our goods we need to warn people not to deal with this company.

We noticed several other issues that would have caused problems had we actually used their service. As part of our product receiving we supplied weights and sizes for our pieces for shipment fee calculation. On our shipmonk dashboard many of our pieces were showing as double the postage price that we calculated using Shipmonk’s sales pack that contains their zones and rates. When I queried this it seems they use something called volume weight which is not mentioned in the sales brochures and would have doubled the postage cost for several of our pieces. We currently use USPS and pay less than what we had originally expected to pay with Shipmonk. This is nothing more than hidden fees, which is a common theme if you read other customer’s reviews.

This is just a snapshot of the nightmare we’ve had with this company. There are far far better alternatives out there. Use them. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

No problems solved, only problems created. Review collected by and hosted on G2.com.

Show More

Response from Charley Garcia of ShipMonk

[Editedit](https://www.g2.com/survey_responses/shipmonk-review-5100196/official_response/edit)

Hi Sean,

We are very sorry to hear that your issues with ShipMonk have occurred. We'd love to speak more regarding your experiences with us, and to see if we can currently alleviate any stress you are still feeling as a result.

Your case has been forwarded to our support team, and they're awaiting your call/email.

Please reach out to support@shipmonk.com to directly speak with one of our Happiness Engineers.

5/5/2022
Validated ReviewerSource: Organic

 ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture")
UF

Verified User in Furniture

Small-Business (50 or fewer emp.)

8/18/2022

"Still Traumatized - Avoid Them at All Costs"

0/5

What do you like best about ShipMonk?

Their technology platform, which is what tricks most people (including investors it seems) into thinking they'll be good to work with. Unfortunately it's just for show and is never accurate. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

EVERYTHING. We used them for a little over a year and they almost put us out of business several times. It got so bad we had to enlist a lawyer just to get them to refund us for:

- damaged items

- lost items

- incorrectly fulfilled items (we sell children's toys & furniture, and our customers were receiving things like drink mixes and a wall clock)

- items sent so late (some 2 months late) customers refused them

Unfortunately due to their iron-clad contract we had no hope of re-couping costs for the $15K in orders our wholesale distributor refused to pay us for (orders that were placed in Oct of 2020 that in some cases did not get delivered until January 2021) due to ours and our distributor's customer service team being unable to keep up with all of the issues Shipmonk was causing.

They constantly blamed issues on carriers during peak seasons, but we were also shipping items from our own local warehouse, and rarely had any major carrier-related issues aside from delays which were clearly shown on tracking. Shipmonk had dozens of orders that showed no tracking, which they blamed on carriers "not scanning due to high volume" but they assured us we'd eventually see tracking for (and we never did). Shipments WE sent out at the same time from our own local warehouse were slightly delayed but still arrived to customers in a reasonable time period. Packages that ended up lost through Shipmonk, they assumed no responsibility for, and we couldn't file claims for because those packages were never scanned by carriers - but conveniently marked as "shipped" in the Shipmonk dashboard.

They ripped all of the tops off of our "slap a label" packages (meaning, our items are custom sized so already are in their shipping boxes, all that's needed is for them to "slap a label" on them - which they charge $2.50 for) and could not order new boxes for us in a timely manner, causing all of the inventory they damaged in October of 2020 to be un-sellable during the holiday season. Between October of 2020 and December of 2020 they could not find the time to order new boxes for us, to confirm the number of boxes that were damaged, or to even take a photo of the area they kept our items in.

No one in their customer service team, including all of the team leads, were located in an actual warehouse location (during our time with them, everyone was in Florida while our products were warehoused San Bernardino) - so we could never get any questions answered, just kept getting the runaround while they attempted to get answers to extremely simple questions.

After they left us with no choice but to lawyer up - they proceeded to gaslight us and claim we were the source of the problem. Luckily I recorded every single email and interaction, and they changed their tune from not wanting to pay us at all, to offering to pay for SOME of the damages they caused. When I requested they pay for 100% of the damages (literally a difference of $1500) they said yes, but only if we signed an NDA to not talk about them negatively. I refused, because there was no way I was going to be prevented from sharing my experiences to potentially save other small businesses from getting destroyed by them. THEN, they offered us $10K to sign the NDA (in credit) - I refused again, because I wasn't going to be bought and we never received any sort of settlement that would even require an NDA, we were simply PARTIALLY reimbursed for damages they caused. When I refused, they then took back the additional $1500 they offered, but at that point I didn't even care. We still had to stay with them for another few months to fully sell the rest of our inventory, as it wasn't worth the additional fees they'd charge for "special projects" when we only had a little inventory left there. Of course in this period they shipped our orders in a somewhat reasonable time (still 3 days to pack), but it was still slow and there were still incorrect orders.

Since we left them in January of 2022, things have improved by 1000000%. Because we're now partnered with 3PLs who are not perfect but obviously care about their customers, are willing to commit to a 24-48 hour ship time (Shipmonk never shipped our items in shorter than 3 days, and blamed it on our items being too "large" and difficult to store, even though I'd specifically mentioned the size of our items before we signed up with them and the sales people said it wouldn't be a problem). With Shipmonk, we had issues DAILY. I had several emotional breakdowns because of the dozens of customers we had to constantly update, who repeatedly accused us of lying because we could never get a straight answer to give them from Shipmonk. Now, we have TINY issues once a month at most - that are quickly resolved by people who know what they're doing.

Take note of all of their positive reviews and that those people are either - suspiciously positive or unverified, OR, left by larger well-known brands, who they obviously prioritize for validation/to acquire more customers. Meanwhile, they treat smaller businesses like dirt knowing we don't have the resources or platform to fight back.

I may be a nobody, and still the CEO of a tiny business, but I promised Shipmonk back when I was a customer that I'd make sure I told ANYONE and EVERYONE about my horrible experience. And I'm making good on that promise now. It took me almost a year to recover from it before I wanted to talk about it, but I'm ready now, and luckily - there's no NDA to stop me.

\*\*Please note that this is just a TINY part of my experience, I don't have the energy to share every last detail but don't let them fool you into thinking any of this was an anomaly. Just search in google past page 2 or 3 and you'll find a TON of other business owners whose businesses have been destroyed by them, and have been obscured by the hundreds of positive reviews I can only assume they bought, forced or faked. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

Setting someone's house on fire and then putting it out and asking for a thank you, is how I'd describe their way of solving problems. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/16/2022

"shipmonk"

5/5

What do you like best about ShipMonk?

Developed relationships with ex account managers. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

They skew their SLA Times by marking it as shipped, even though it may take 2 to 3 days later to get out the door Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

They do mediocre fulfillment at a high price Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Jason D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason D.")
JD

Jason D.

Founder

10/18/2021

"Biggest regret since starting my business"

0/5

What do you like best about ShipMonk?

There's not much I like about shipmonk. I guess what I like best is the platform itself. Fairly easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

They continuously use the wrong packaging costing me two to three time shipping costs. They spread my inventory out in over 50 bins instead of a pallet more than doubling my monthly storage fees. When I signed on they sold me on live shipping prices. There are no live shipping prices. Their customer service has been inept recently. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

I have realized zero benefits with shipmonk. Just headaches. The problem I was looking to solve was shipping to my US amd international customers. Review collected by and hosted on G2.com.

Show More

Response from Charley Garcia of ShipMonk

[Editedit](https://www.g2.com/survey_responses/shipmonk-review-5064002/official_response/edit)

Hi Jason,

We would love to speak more regarding the complicated issues you've encountered with us.

We are currently internally reviewing your profile, and will reach out soon.

Thank you for being a valued merchant. We hope to speak with you soon.

4/18/2022
Validated ReviewerSource: Organic

 ![Arash E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash E.")
AE

Arash E.

Ecommerce Specialist

Small-Business (50 or fewer emp.)

4/19/2022

"Good Company that works with you"

4/5

What do you like best about ShipMonk?

Helped me with my issues and worked it all out. Had some problems in the beginning but their management team helped solve them. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Had issues with rates hikes but they took care of it. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

Needed a fulfillment company for eCommerce. They handle that well. Review collected by and hosted on G2.com.

Show More

Response from Charley Garcia of ShipMonk

[Editedit](https://www.g2.com/survey_responses/shipmonk-review-6520863/official_response/edit)

Hi Arash,

We hope you're doing well since we last talked. From our last conversation with you, you seemed to be happy that your issues were listened to and resolved in a timely manner. If this is the case, we'd love to speak about this review, and if there's anything else we can do to help you.

Please reach out to us directly if you have any questions. As always, thanks for being a valued ShipMonk merchant!

5/6/2022
Current UserValidated ReviewerSource: Organic

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Mid-Market (51-1000 emp.)

7/7/2022

"Snow Teeth Whitening"

4/5

What do you like best about ShipMonk?

That one is able to quickly view inventory levels and is able to filter out by warehouse. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

That I am not able to determine the inventory value by warehouse and SKU Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

Its awesome at determining how much inventory we have per warehouse and how many days we have till we know that inventory will run out. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

FP

Frankie P.

Logistics

Small-Business (50 or fewer emp.)

7/7/2022

"Antonio is great! He really understands what we need to be done."

5/5

What do you like best about ShipMonk?

Antonio is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Receivings are sometimes difficult to keep track of, Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

Inventory management and order fulfillment. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion")
AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

7/15/2022

"Antonio is really helping us."

3.5/5

What do you like best about ShipMonk?

Very good Software and if you are lucky to get an HE like Antonio, then everything is good. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Sometimes they take too long to fulfill. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

We are working with Antonio in order to get all of our problems solved. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

TS

Toulaish S.

CEO

Small-Business (50 or fewer emp.)

7/15/2019

"I Love ShipMonk! Giving it a 5-Star!"

5/5

What do you like best about ShipMonk?

I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for.

Cheers,

Toulaish, CEO Sleep-Bliss Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Honestly, the way they have organized themselves, I have not found any negative points so far. Review collected by and hosted on G2.com.

Recommendations to others considering ShipMonk:

If you are looking for an easy, simple and straightforward 3rd party fulfillment service provider, ShipMonk is the answer! Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

It has helped me run a location independent business. Everything is simple and systematic. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.")
SR

Steven R.

Business Owner

Small-Business (50 or fewer emp.)

12/2/2019

"I Didn’t Think It Would Be This Simple and Efficient"

4/5

What do you like best about ShipMonk?

Efficiency, on-time delivery and options including international and domestic distribution Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

The labeling process for boxes when it comes to shipped boxes from other companies into ShipMonks location Review collected by and hosted on G2.com.

Recommendations to others considering ShipMonk:

If your looking for a way to effectively deliver and store your products domestically and internationally, ShipMonks the way to go. Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

Products being stored and shipped without the hassle of doing it myself. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

##### Categories on G2

[Inventory Control](https://www.g2.com/categories/inventory-control-software)[Order Management](https://www.g2.com/categories/order-management)[Supply Chain Visibility](https://www.g2.com/categories/supply-chain-visibility)

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