Shiphero allows us to scale quickly and smoothly. As a relatively young business experiencing fairly rapid growth, we needed a warehouse management system that would allow us to integrate every facet of our operation. Shiphero has allowed us to expand consistently and will continue to be a major asset for us. We sell online on multiple platforms and have a brick and mortar site, and Shiphero has been key to making all of our inventory processing flow much more smoothly. Review collected by and hosted on G2.com.

There are drawbacks that we've noticed - the sell ahead feature for purchase orders is not as fully functional as we'd like it to be. Some of our inventory sells in various units of measure and we'd like to be able to use the sell ahead feature to do preorders for all variations of the items. We have found workarounds that require more manual input, but would like for this to be built into the sell ahead feature. Review collected by and hosted on G2.com.

As an owner of a US based 3PL, I have been pretty happy with ShipHero so far. It reduces wrong shipments and it's nearly bulletproof in it's ability to prevent wrong shipments from going out. It's fairly simple to use, but i also haven't used other WMS's before. I like that I can teach my staff to use shiphero in less than a few hours. I also think the support i've received so far has been pretty stellar. Avi Raz is my main POC at ShipHero, and he's been great. Super fast to respond, and very eager to help me wether it relates to him or not. He's probably been the best part of Shiphero so far. Review collected by and hosted on G2.com.

There are a few bugs that I would like to see resolved, but definitely nothing that's process breaking, or massively cumbersome. I also wished the software looked a little bit better, but that's very far down the priority list. Review collected by and hosted on G2.com.

ShipHero has been an outstanding upgrade to our business. From the team that has onboarded us (shoutout to Taylor LeGere and Alex Lewkowict) to the product itself, ShipHero is made for the business that is looking to make their logistics and warehouse management state of the art. It's seamless to onboard and provides intelligent oversight of your operation like none other. Review collected by and hosted on G2.com.

At this point, nothing. We would like for there to be more LPN visibility, as we are operating out of one warehouse and will be growing into our second. With a growing demand of products and a need to create efficiency in our space, having even more visibility on where our products are in the warehouse and not just in the system, will change the game! Something for future thought. Review collected by and hosted on G2.com.

I am satisfied with receiving answers within a timely manner. I have always received fast responses when using the ShipHero customer support feature. Review collected by and hosted on G2.com.

I'm hoping they do not do away with the desktop version of the product locations page. Review collected by and hosted on G2.com.

After spending time learning about ShipHero we like the ease of use, and the potential efficiency earned from taking on ShipHero. Our warehouse has been operating based on best-guess practices, and now with ShipHero we can solidify our operations and streamline our inventories. The rules and automations are easy to setup and the performance dashboards can help us gain more visibility on our output. Review collected by and hosted on G2.com.

Some integrations are still being worked on, so there are limitations there if you aren't in line with who they integrate with. Review collected by and hosted on G2.com.

The platform is intuitive, clean, and highly functional—it’s easy to train teams on and integrates seamlessly into our workflow. The onboarding experience was outstanding, thanks in large part to our specialist, Alexander Tiezzi. He was knowledgeable, responsive, and genuinely committed to our success. We always felt supported and set up for long-term success. Review collected by and hosted on G2.com.

ShipHero gives us real-time visibility into our fulfillment operations across multiple warehouses, which is essential for a fast-moving, seasonal business like ours. The reporting tools, automation rules, and inventory tracking features save our team time and reduce errors. We’ve also seen a noticeable improvement in shipping speeds since going live. Review collected by and hosted on G2.com.

We use it for our WMS as a 3pl provider and support by their team member is important to the success of our utilization of the platform Review collected by and hosted on G2.com.

Need more reporting and functionality at a 3pl level. Review collected by and hosted on G2.com.

Our team has enjoyed the ease of use while having the option of being very in-depth. ShipHero makes inventory tracking & shipment fulfillment so simple that I can't believe we didn't try this years ago. From receiving to packing, every step is very intuitive and straightforward. We were wasting a ton of time with other software that fell short or resorting back to Google Sheets but now we have a simple interface for all users to get information from any device in real time. Never again will we have to search for an item in the warehouse!

Everyone on the ShipHero team is very genuine, patient, and considerate of our time. Avi, our Implementation Manager, honestly could not be better. He takes great care in listening to our needs and immediately guiding us to a solution to ensure our time is utilized efficiently. Even in a rare instance that he does not have an immediate answer, Avi always follows up with us extremely fast and thoroughly provides us with the answer we need. Implementation was simple but very hands-on. It's easy to get lost in a new software but Avi was always there to get us back on track even outside our normal meeting times. We love to tinker and when we do sometimes we mess things up! A quick ping to Avi and we are back to where we needed to be. You never feel alone or abandoned after the sale with the ShipHero team, which provides us a huge sigh of relief.

At first, when choosing a new WMS, we met with all the top brands and there was always something that just did not feel right. We watched all the videos on the ShipHero YouTube channel, and that alone made us feel much more comfortable committing to the software. Once we got on a video call with Mark, who was our SaaS Account Executive, he answered every single question we had, and there were a TON of questions. Mark essentially sealed the deal by guiding us to a full package solution that would allow us to not only implement this new software but to do it within our tight deadline.

Overall, we are 100% confident that we made the right decision by trusting ShipHero with our business. Our warehouse is more organized, our employees are less frustrated, and our clients are in love with all the data we can easily provide. Review collected by and hosted on G2.com.

We have not found much to dislike about ShipHero at this point. One small tweak would be to allow the software to recycle tabs instead of opening a new tab for some of the actions. Review collected by and hosted on G2.com.

Direct integration with modern e-commerce platforms.

Saves in lengthy development times that is usually needed with ERP platforms.

Efficient pick and pack workflows that speed up fulfilment times. Also cuts down on picking errors.

Easy to understand pick and pack mobile app, allows for easy on boarding and training of new staff.

Ability to handle multiple 3PL clients with ease. Review collected by and hosted on G2.com.

The ability to integrate with production management platforms would be useful. Review collected by and hosted on G2.com.

We have a ShipHero software account for our 3PL and love that it is very user friendly and easy to navigate! We enjoy the multitude of features including order management, inventory management, report generation, and so much more. ShipHero has helped us grow our business with easy customer onboarding and carrier integration. We also love having a dedicated CSM and team available to investigate any technical issues and to answer our questions. After switching from a lesser WMS, we found ShipHero was incredibly simple to install and begin using right away. Review collected by and hosted on G2.com.

There are several areas we would like to improve: one being more seamless integration of the various features - when switching between different modules, such as purchase orders vs order shipping, I'm prompted to login at every module switch, which is usually a 2 step process. Second being more proactive monitoring for tech bugs, rather than my team needing to capture the issue via images/videos, and giving an extensive description of the issue. Sometimes we're so busy that we aren't able to stop, document the issue, and go back and forth with CS to reach a resolution. Third being building out the billing functionality with more features and customization - all of of our accounts have different billing structures and it requires quite a bit of manual manipulation after exporting the invoices to ensure our customers are being charged correctly (example recognizing a carton as a single pick versus 100 individual picks). Review collected by and hosted on G2.com.