Hi Quinn,
Thank you for your valuable feedback.
We appreciate you taking the time to share your experience with ShipHero.
We would like to address each of your points and provide more information.
Regarding multi-channel capabilities, ShipHero supports a wide range of platforms, including:
eCommerce Platforms: Shopify, BigCommerce, WooCommerce, Magento 2
Marketplaces: Amazon, Walmart, Ebay, Etsy, Google Shopping
Feel free to create your custom integration since we have an option to manage it using our API.
When you connect ShipHero to your channels, orders are imported immediately, and quantities are synchronized in real-time. There are no limitations on the number of stores, orders, or products you can manage. Additionally, we support most of the features from the connected stores, allowing you to manage product values, update orders, handle holds, and process payments using the main tools.
Regarding data access, ShipHero provides comprehensive reporting capabilities within our user interface. You can access reports for orders (import/export), Cost of Goods, line items, shipments, and sales. We also offer the option to create custom reports that can be delivered to your email on a daily, weekly, or monthly basis. These reports can include any data you need without size limitations. Simply let us know what information you require, and we'll ensure it's included in your custom report.
We acknowledge your feedback regarding the design consistency across different sections of the app. We are actively working on updating our platform to a new, cohesive design. While our top priority is maintaining system stability, performance, and user convenience, we have made significant progress this year in migrating to the new design. Our goal is to fully transition to the updated design while ensuring a seamless user experience.
If you encounter any unexpected bugs or issues, our dedicated support team and engineers are available 24/7 to assist you. Simply reach out to us, and we will do our best to resolve any problems promptly. Our Customer Success Managers (CSMs) are also ready to help you create the optimal setup for your business.
Regarding the intuitiveness of our processes, we have designed ShipHero to simplify storage and shipping operations. We operate our own warehouse facilities under the ShipHero Fulfillment brand, which allows us to test new features and updates internally before releasing them to our customers. Many of our engineers and customer service team members have years of experience working with WMS platforms, and we prioritize user experience since we are users ourselves.
If you encounter difficulties using any of our features, we encourage you to reach out to your CSM for guidance on best practices and how to achieve your specific goals.
Regarding order management capabilities, ShipHero provides robust tools for managing and viewing order details. You can update and view each value of an order, manage orders in bulk, and utilize a complex system of automation rules without limitations to meet your specific needs.
Regarding inventory movement processes, you can view the status of picked inventory on the order page in the totes section or in the totes report.
Picker and packer reports will help you to see any logs of picked orders in a certain period of time.
We value your feedback and are constantly working on improving our app.
Our customer service team is dedicated to assisting you with all your needs.
Please don't hesitate to contact us with any questions or requests.
Rest assured that we have shared all of your thoughts with our Product and Engineering teams for their consideration and action.
Thank you once again for your feedback. We appreciate your business and look forward to serving you better.
Best regards,
The ShipHero Team
