AF

Aryan F.

Founder

Small-Business (50 or fewer emp.)

9/27/2022

"Great service"

5/5

What do you like best about ShipBob?

Lots of FCs to drive down postage fees and reduce delivery times. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Hard to access a contact in the warehouse for urgent escalations. Review collected by and hosted on G2.com.

JS

José A. S.

Owner

Small-Business (50 or fewer emp.)

8/9/2022

"Shipbob is a great 3PL"

5/5

What do you like best about ShipBob?

Their support team is awesome because they are always available. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Low spanish support. I'm from Peru so english is not my main language. I would like to get more spanish support Review collected by and hosted on G2.com.

LC

Luis C.

Chief Operating Officer (COO)

Small-Business (50 or fewer emp.)

8/9/2022

"Good 3PL but expensive"

5/5

What do you like best about ShipBob?

Is completely automatic and API Connection is great.

Nevertheless, the prices for logistics are expensive, so if you have good margins is fine.

Competitive prices are complicated. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

The prices are really expensive.

Also, API Connections can be buggy, we had issues with Cartrover for almost 2 months but now is fixed. Nevertheless those issues could happen, but shipbob developers delivered response quickly. Review collected by and hosted on G2.com.

NC

Nicole C.

Owner

Small-Business (50 or fewer emp.)

10/6/2022

"ShipBob is great!"

4/5

What do you like best about ShipBob?

The ability to ship DDP with flavorcloud Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Shipbob can tend to process things slower Review collected by and hosted on G2.com.

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

8/3/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"I can only assume the other reviews are fake."

0/5

What do you like best about ShipBob?

That they wont be my 3PL much longer, good riddance Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

They overcharge on nearly every package

Their customer support takes 48+ hours to respond sometimes

"We'll be refunding you the $2k+ overcharge" but still haven't seen a dime

SLAs reset randomly without an explanation Review collected by and hosted on G2.com.

What problems is ShipBob solving and how is that benefiting you?

I was holding off on leaving a review until my inventory returned to me in full and I got the $2k+ refund from their shipping mistake on my account, but now they missed their SLA, again, and I have no idea when I'm getting my inventory back, so here goes.

I had a previously bad experience with a 3PL, so I felt a bit hesitant to sign up for ShipBob. Wow do I wish I'd listened to my gut. I have been lied to every step of the way. Emails to them go 24+ hours with no response.

Their dimensional pricing sounds fine, until you realize they do not care at all about what size box they use. We have a small item (<.1 cu ft) that can fit into a 7x7x3 box. Their team was putting it into HUGE boxes, and charging us dimensional pricing on their error. This is the difference between a ~$5 shipping charge and a $32 shipping charge. Now multiply that over hundreds of similar errors and suddenly our bill was out of control within the first two weeks. They've said "we're definitely going to be refunding the difference" but I still haven't seen a dime.

They claim that their SLAs got pushed back due to covid but "99% are still fulfilled on time". I have had may the inverse, 1% filled on time. Most are late to be fulfilled, late to deliver, and often "reset" their SLA with no reason given and nothing you can do to ask "why"?

I have spoken to so many former customers that have had the same exact experience I have, and I can't understand how I didn't see it before I signed up. Their glowing reviews are a complete sham, and I didn't think I could have a worse experience than I did with my former company; ShipBob proved me wrong. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

9/12/2022

"Sarthak was a great onboarding rep."

4.5/5

What do you like best about ShipBob?

Sarthak was a great onboarding rep who helped me through a number of tough issues and quickly corrected issues that came up. He was great to work with. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

The initial dimension measurements done by Shipbob were very off and needed to be redone. Review collected by and hosted on G2.com.

GA

Graciela A.

Projet manager

Small-Business (50 or fewer emp.)

8/9/2022

"Easy to use and helpful customer"

5/5

What do you like best about ShipBob?

The tecnology of the system, is friendly and intuitive Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Couriers policies, all the courier need to help with changing address or canceling shipments Review collected by and hosted on G2.com.

VM

Vahe M.

Small-Business (50 or fewer emp.)

12/8/2020

"Consistently losing inventory, delayed fulfillment, bad customer service"

1/5

What do you like best about ShipBob?

Not much great I can say about this company Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

1. They have lost our warehousing pallet three separate times over the last year. They have compensated us with "Shipbob credit" for the manufacturer's invoice of the goods after much prodding. However, this doesn't take into account the shipping cost, the lost customer opportunity cost, etc.

2. Their customer service is horrible. You talk to a different person every time, and I'm pretty sure that person is not in the US. They take very long to respond, and usually do not fix the issue at hand.

3. We've had four different account mangers assigned to our account over the past year. None of them were briefed on the account information prior to their arrival. Their account manager turnover is extremely high - that alone says something about this company.

4. Their API connection with Shopify is shoddy at best. Constant inventory tracking problems that had to be fixed manually.

Overall I'd say if you are a small business, be very careful of this company. They may bleed your revenues and make a serious dent in your margins. Review collected by and hosted on G2.com.

MR

Miroslav R.

Director of Operations

Mid-Market (51-1000 emp.)

8/9/2022

"Great Service and reasonable price"

5/5

What do you like best about ShipBob?

Fixed predictable price and selection of product delivery speed Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

URO process is slow and somewhat unclear Review collected by and hosted on G2.com.

AW

Ashlee W.

Customer Service Specialist

Small-Business (50 or fewer emp.)

11/30/2021

"ShipBob Review"

4/5

What do you like best about ShipBob?

ShipBob is extremely easy to use and if you need help there is support. If you like finding information on your own they have a great help center with articles for every. You can manually change which carrier you want to use which everyone needs. On top of all of that, what I love the most is being able to monitor our returns. I can be a tab bit of a control freak so these features are great for me. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Now, no one likes to talk about dislikes but it's necessary for future improvements. The main thing I dislike about ShipBob is that sometimes our returns come up missing. It happened one too many times leaving a bad taste in my mouth. They do have policies in place that will help you to receive payment for the lost product. With that being said, I do believe they're getting better since our last complaint. The other thing I dislike is the wait time to be connected to a rep via chat. Yes, I'm impatient so I do not completely fault them for this BUT a 20-minute wait can be considered unacceptable. Review collected by and hosted on G2.com.

Recommendations to others considering ShipBob:

Manage the returns better, faster processing, lessen wait time for chat, send out surveys to the companies to manage their concerns, process the information to Shopify faster Review collected by and hosted on G2.com.

What problems is ShipBob solving and how is that benefiting you?

Faster shipping, easier order changes, and just overall manageable Review collected by and hosted on G2.com.