Their technology makes for seamless integration that is also customized to your needs. It is easy to build customized processes and validate if they are working or not and the transparency in the process really accelerates any audits you do Review collected by and hosted on G2.com.

With the technology being strong, you don't get the same "hand-holding" experience as you do with other 3PLs. I found myself double checking and validating a lot more in order to feel the same level of trust simply due to the outdated practices of the industry Review collected by and hosted on G2.com.

Gaurav Kochar was excellent in helping us during our setup. Review collected by and hosted on G2.com.

Navigating ShipBob is still fairly annoying and not the easiest to use. Review collected by and hosted on G2.com.

Shipbob is user-friendly and simple to learn. Plus, it has great customer service. Typically we operate day to day without any issues. Review collected by and hosted on G2.com.

The only downside is when something goes wrong, it tends to go wrong on multiple orders. Like one person got the wrong item 3 times before they finally corrected it! Review collected by and hosted on G2.com.

I am still new to ShipBob so haven't had much time to use it. The customer support is very good. Review collected by and hosted on G2.com.

I find the software a bit confusing and not very versatile with respect to providing options for products and shipping rates. The system seems a bit slow in updating. Review collected by and hosted on G2.com.

Great portal, responsive support, and usually queries are resolved to full satisfaction. Review collected by and hosted on G2.com.

Have been times where orders are late, or information on portal has not been updated correctly.

Pricing on shipping can be higher than usual, need to renegotiate with their providers. Review collected by and hosted on G2.com.

Hands on help from the team when we were new to the process. Lacey Elliott specifically was wonderful to work with and went out of her way to help us. Review collected by and hosted on G2.com.

We had some issues with orders going unfulfilled for a longer than normal period of time. Once we let Lacey Elliott know she worked on a quick solve. Review collected by and hosted on G2.com.

Speed of getting orders out the door

Transparency into inventory and orders

Ease of use and implementation

Analytics

Greater sophistication than other services Review collected by and hosted on G2.com.

Only downside has been some warehouse hiccups / transition that caused orders to be delays Review collected by and hosted on G2.com.

ShipBob is user-friendly and makes you feel confident in the application set up! Review collected by and hosted on G2.com.

ShipBob does not have any downsides that we can see yet, they have been so great to work with! Review collected by and hosted on G2.com.

Shipbob has streamlined our fulfillment strategy. Integrating the Shipbob app into Shopify was seamless. Customer support always answers quickly. Would recommend. Review collected by and hosted on G2.com.

Shipbob has had a few oopsies where orders were temporarily unfulfilled. The cost could also be improved. Review collected by and hosted on G2.com.

The team behind Shipbob is very attentive and responsive, and this is crucial when working with a 3PL warehouse. Also, their dashboard is clean and easy to use. The shipments are usually shipped in a few hours from the time the order is placed. Review collected by and hosted on G2.com.

Nothing to complain here, but they could provide a better refund police for items lost in transit. I believe they don't cover shipping costs, only a certain part of the product itself. Review collected by and hosted on G2.com.