--- title: ShiftWizard Reviews meta_title: 'ShiftWizard Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 405 reviews by the users' company size, role or industry to find out how ShiftWizard works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 405 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # ShiftWizard Reviews **Vendor:** HealthStream **Category:** [Medical Staff Scheduling Software](https://www.g2.com/categories/medical-staff-scheduling) **Average Rating:** 4.3/5.0 **Total Reviews:** 405 ## About ShiftWizard Managing nurse scheduling can be a daunting task — from long-term care facilities to national health systems and everywhere in between. ShiftWizard™ by HealthStream makes healthcare staff scheduling and communication easy, so leaders can focus on what really matters—caring for their patients. ShiftWizard’s workforce management and scheduling solution was developed specifically for healthcare organizations. Simplify scheduling with a robust, easy-to-use guided navigation system. Over 300 healthcare facilities use ShiftWizard, making it one of the leading workforce management scheduling solutions in the healthcare industry. It continues to earn recognition for its modern design, centralized decision support, third-party integration capabilities, real-time productivity, and robust communication center. In 2020, it was named a KLAS Category Leader in Nurse and Staff Scheduling. Future investment in research and development, including a focus on AI- driven data analytics, has set new milestones for growth and performance. Additionally, HealthStream has expanded the support and customer service teams to ensure optimum customer experience. ## ShiftWizard Reviews ### 1. Does not work well with Workday **Rating:** 1.0/5.0 stars **Reviewed by:** David F. | Clinical Services Manager of Patient Access, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ShiftWizard?** The user interface is clear, easy to see, and usable even for staff who have color blindness like myself. **What do you dislike about ShiftWizard?** It does not communicate well with the Workday system. The schedules are not able to pull into Workday effectively and clocked hours are not reflected in either system. This combined with the lack of ability to produce efficient reports to identify staff who are tardy or staff who have accrued unexcused absences makes it hard to be a manager in a healthcare setting. **What problems is ShiftWizard solving and how is that benefiting you?** We need a way for staff to quickly see their assigned schedules and my understanding is that this is the software available for us. It does that, but is not always updated. Our central staffing office reports that it is hard to update master schedules for employees which makes it not always the most reliable source for schedule information and can be rather confusing to employees. ### 2. Unintuitive, clunky, unadaptable **Rating:** 0.0/5.0 stars **Reviewed by:** Dan E. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShiftWizard?** My corporate leaders force us to use this product. I see no upsides when compared to When I Work, which was the system we were previously using without issue. **What do you dislike about ShiftWizard?** In the healthcare industry, shifts change daily, if not hourly. ShiftWizard makes those changes difficult and unintuitive. Even if I'm not changing the schedule, I have to regularly change where scheduled staff are assigned. That is such a hassle in ShiftWizard. Also, shiftswaps are very confusing for me as a manager. It is never clear what shift is being swapped. **What problems is ShiftWizard solving and how is that benefiting you?** ShiftWizard is creating issues for us, not solving them. When I Work is the superior product and if corporate had listened to us, they would have saved their money and not switched. ### 3. We didn't decide to use ShifWizard **Rating:** 0.5/5.0 stars **Reviewed by:** Lyndsey B. | Paramedic, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2025 **What do you like best about ShiftWizard?** SwhiftWizard is an app. Most of us agree there shouldn't be an f in the name. **What do you dislike about ShiftWizard?** It is difficult to read, there is no way to change the view, trying to swap shifts is more difficult than it needs to be. Usually when someone swaps shifts with someone else, you have to be able to say with whom you plan to swap, and what hours, thats not a thing with this app. This app isn't one that my department chose to use, nor would we choose it if we had a choice. **What problems is ShiftWizard solving and how is that benefiting you?** We didn't have any problems with our previous system, and since SW is more complicated, it os creating problems we didn't have before. ### 4. Worst time clocking system I have worked with **Rating:** 0.0/5.0 stars **Reviewed by:** Bryson F. | Phlebomist, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShiftWizard?** The only positive that comes to mind is the ease of placing timecard corrections. **What do you dislike about ShiftWizard?** It is difficult to access on any computer and requires us to login which can take 3-5 minutes to go into, causing us to clock in/ out late unless we show up earlier. The schedule is unreadable and the way it is set up forces us to have to look at multiple different schedules to see where we will be for the week. We are unable to use the system while working at mercy health clients, causing us to have to submit timecard corrections every day of the week sometimes. It automatically deducts an hour lunch and correcting it is so clumsy that it has taken our supervisors more than the week to fix it, causing some of us to have to get the pay from the previous paycheck in the next one. **What problems is ShiftWizard solving and how is that benefiting you?** It has exacerbated the problems we had with the previous time clocking service ### 5. An ok but not great schedule **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ShiftWizard?** It does create a working schedule. It is possible to see everything you need. **What do you dislike about ShiftWizard?** When synced to Google calendar (and probably Apple as well, though I don't have an iPhone) it will only send the shift name and time, but does not send the shift location. I need to log into the website or mobile app to check the location. When a shift is offered to you, it is in an awkward place. You need to go to the shift swap section, then into the 'other' section to look. Why does this not get a real menu listing so it is more prominent? It is very easy to not notice that you have a request pending. Urgent messages that require a signature seem pointless. The message is forwarded to my email that I read when it arrives. I don't sign it until I log into shift wizard which could easily be after the urgent message is no longer applicable. Messaging in general is kind of weird and awkward. Creating a new message is done in an unintuitive way unlike most other messaging systems. Why do I have so many options of how to send the message? The message should just go to shift wizard and then forwarded to email or text based on the recipient's preferences that they set up. **What problems is ShiftWizard solving and how is that benefiting you?** making a schedule ### 6. Manager **Rating:** 0.5/5.0 stars **Reviewed by:** Sarah P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShiftWizard?** I liked the icons and it’s fairly easy to schedule people **What do you dislike about ShiftWizard?** It does not work for staff in trauma and healthcare. Things are not paying out correctly. Changing the cost center is a stupid idea especially if you’re in an emergency situation. No one can stop and change their cost center and then to have our time keeper jump through a ton of hoops to change it. We work 24 hour shifts and for our time keeper to, again, have to break up shifts if the partner stays over slightly is insane. There’s too many moving parts that this program cannot capture in healthcare, trauma, and emergency situations. People take multiple calls and need to only get paid for one. Why does a notification get sent to everyone and then disappear once someone looks at the notification? That seems like a terrible idea **What problems is ShiftWizard solving and how is that benefiting you?** We didn’t have problems before. ### 7. terrible program **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShiftWizard?** timecard integration with workday is the best part **What do you dislike about ShiftWizard?** This system is a complete downgrade in every possible way. It’s disorganized, needlessly time-consuming, and demands excessive attention from both myself and other staff members just to accomplish basic tasks. Something as simple as scheduling—something that should take minutes—ends up consuming far more time and resources than it ever should. What used to be a straightforward process has now become inefficient and frustrating. I find myself constantly having to double-check or redo work that the system should be handling accurately in the first place. The interface is unintuitive, the workflow is clunky, and the entire experience feels like a step backward. Frankly, if I had to choose, I’d go to using a basic Excel document over this so-called “solution.” At least then I’d have more control, less hassle, and fewer wasted hours. **What problems is ShiftWizard solving and how is that benefiting you?** none ### 8. Difficult to interpret **Rating:** 0.5/5.0 stars **Reviewed by:** Molly K. | Lab Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShiftWizard?** The upside of ShiftWizard is that it is linked to our time clock as well as Workday so everything is connected and information crosses over easily. **What do you dislike about ShiftWizard?** The downside of ShiftWizard is the layout of looking at staff and shift schedules. It has been a very difficult transition because employees used to be able to see right away who was working what shift. Now it is very difficult to look at who is working what shift since the hours are shown in a difficult manner. The only thing that is readily able to be seen is what staff are working but not what shift the staff are working. It has been very frustrating, and I hope they can change the layout to make viewing much easier. **What problems is ShiftWizard solving and how is that benefiting you?** ShiftWizard benefits me by allowing my schedule to be easily accessible on my phone or computer. ### 9. The least user friendly or useful scheduling app I've ever seen. **Rating:** 0.0/5.0 stars **Reviewed by:** Tim R. | MLT, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShiftWizard?** Absolutely NOTHING, this program is trash. **What do you dislike about ShiftWizard?** The user interface is overly complicated and difficult to read. Its impossible to see who's on your shift or what departments anyone is in. The whole program feels like it was made in 2010 and never updated, our old program was better in every aspect and I wish we could return to it. **What problems is ShiftWizard solving and how is that benefiting you?** They've created nothing but problems with their poorly designed software and terrible user interface. ### 10. Disaster **Rating:** 0.5/5.0 stars **Reviewed by:** Nathan F. | Supervisor ICU, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShiftWizard?** Maybe the way you can mark various shifts as unavailable? Otherwise it is not a user-friendly program. **What do you dislike about ShiftWizard?** Forcing the application to interface with the abomination known as Workday, makes Shiftwizard very difficult to use. We have complex and longstanding payroll issues with no end in site due to Workday. **What problems is ShiftWizard solving and how is that benefiting you?** It has NO benefit over our previous software. ### 11. Shiftwizard is a disaster. **Rating:** 0.0/5.0 stars **Reviewed by:** Tanya M. | Unit Clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about ShiftWizard?** Nothing about it I can say I honestly like about it. **What do you dislike about ShiftWizard?** Takes too much time to get logged, follow the steps especially if the internet is running slow. Plus trying to download Workday on phone just to clock in once entering the building is not allowable. Not impressed at all!!!! **What problems is ShiftWizard solving and how is that benefiting you?** Help assisting in connecting to Workday via personal phone. ### 12. Completely not intuitive, complicated to figure out how to do things, not organized in design **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ShiftWizard?** There are icons for things like PTO and administrative leave **What do you dislike about ShiftWizard?** No understandable guides or tutorials on how to do things. **What problems is ShiftWizard solving and how is that benefiting you?** Allowing all of staff to see the schedule and request PTO and such. It is much better than posting a paper schedule. People can access it from anywhere. ### 13. ShiftWizard Not Necessary **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShiftWizard?** Being able to see everyone on shift or that if a shift is not fully staffed. **What do you dislike about ShiftWizard?** That it is not an all for one app (still having to use UKG and other platforms). **What problems is ShiftWizard solving and how is that benefiting you?** I suppose it is assisting in staff shortages by showing the need. ### 14. Shiftwizard **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShiftWizard?** I’ve only used it a handful of times. However, I’m not really liking it at all. It’s confusing **What do you dislike about ShiftWizard?** Most of it. It’s difficult to navigate, and understand **What problems is ShiftWizard solving and how is that benefiting you?** It isn’t. So far it has just confused us ### 15. Not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Bobbi-Marie B. | Registered Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ShiftWizard?** Access to my schedule from home................... **What do you dislike about ShiftWizard?** It does whatever it wants....................... **What problems is ShiftWizard solving and how is that benefiting you?** Preventing co workers from calling off work, sometimes. ...... ### 16. review shift wizard **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ShiftWizard?** asthetically pleasing, in theory it is a good idea **What do you dislike about ShiftWizard?** it is not very user friendly, I had a difficult time understanding how to navigate it **What problems is ShiftWizard solving and how is that benefiting you?** It is one place to complete a large staff schedule ## ShiftWizard Discussions - [What is ShiftWizard used for?](https://www.g2.com/discussions/what-is-shiftwizard-used-for) - [View ShiftWizard pricing details and edition comparison](https://www.g2.com/products/shiftwizard/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+22%3A56%3A47+-0500&secure%5Bsession_id%5D=601bd500-47ad-448c-bf1c-bbba26c7cec1&secure%5Btoken%5D=0eb37f07abd1f6418bc051c5c521fd96e4e58ae564912a5e67a453cb0275ecfe&format=llm_user) ## ShiftWizard Features **Operations** - Absence Management - Mobile Access - Resource Management - Physician Management - Claims Management - Calendar Management - Wait List Management - Patient Records Management - Appointment Management - Faculty/Staff Management - Appointment Scheduling - On Call Scheduling **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications - Alerts/Notifications - Cancellation Tracking - No-Show Tracking **Additional Functionality** - Customizable Reports - Data Import/Export - Document Storage - Self Service Portal - Live Chat - Activity Dashboard - Customizable Forms - SMS Messaging - Calendar Sync - Reminders - Electronic Payments - Email Reminders - Access Controls/Permissions - Insurance Eligibility Verification - Drag & Drop - Real-Time Reporting - Customizable Templates - AI Copilot - Charting - Third-Party Integrations - Multi-Location - Billing & Invoicing - HIPAA Compliant - Customer Database - Generative AI - Recurring Appointments - Credit Card Processing - API - Reporting & Statistics ## Top ShiftWizard Alternatives - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,105 reviews) - [OnPage](https://www.g2.com/products/onpage/reviews) - 4.3/5.0 (306 reviews) - [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) - 4.5/5.0 (195 reviews)