Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Well Thought out rostering software"
4.5/5
What do you like best about ShiftCare?

Rostering is set up well and can take on a lot of staff members. Good customer support and quick responses. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Sometimes it glitches out or crashes or freezes. Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare
Edit edit

Thanks so much for your feedback! We’re glad to hear rostering and support have been working well for your team, it’s great to know ShiftCare’s making your day-to-day easier. Sorry to hear about the occasional glitches; we know how frustrating that can be, and we're constantly working on stability improvements to keep things running smoothly. If anything ever gets in the way, our support team’s always here to help.

Kerri L.
KL
Kerri L.
Founder and CEO
Small-Business (50 or fewer emp.)
"Allard Home Care's Use of ShiftCare"
5/5
What do you like best about ShiftCare?

ShiftCare is well-designed and easy to use.

Our employees find it easy to use, and it functions well for everything we need it to do. We use it for all of our weekly scheduling and client management and have encountered no issues.

When we have had questions, the ShiftCare team has been quick to respond and help us resolve our issues.

ShiftCare was incredibly easy to implement for everyone at Allard Home Care, from ownership to employees. It was easy to integrate into our way of doing things, and it has become our most-used software within our business. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I have found no downsides to ShiftCare. Everything has been well done. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Hi Kerri, thank you for your review! We're glad to hear your team find ShiftCare easy to use and it has helped your business.

TH
Toby H.
Director
Small-Business (50 or fewer emp.)
"Shiftcare has streamlined our scheduling & client management, making daily operations a lot smoother"
5/5
What do you like best about ShiftCare?

The Job Board is one of our favourit features. It enables us to post a vacant shift and sends notifications to staff to accept. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Scheduling from a mobile device can be a bit fiddly at times Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thank you Toby for your review! We're glad to hear you are enjoying our features

Shani M.
SM
Shani M.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Helped our team a lot!"
4/5
What do you like best about ShiftCare?

Shiftcare has replaced 3 other plateforms for our team. It does what we need all in one place and has been very user friendly! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

There are still some features that need some work. Our team would love to have to forms to be able to attach to client/carer profiles, the clients to get an email when a new note is entered, and us to be able to edit the note types that are available. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thank you for your review Shani! If you ever have any issues please contact our amazing customer care team at support@shiftcare.com, they're always happy to help!

Saheed A.
SA
Saheed A.
Director/Service Coordinator
Small-Business (50 or fewer emp.)
"Great Management System for NDIS"
5/5
What do you like best about ShiftCare?

If you’re looking for a reliable, innovative software company for care management, look no further than ShiftCare. Their team of seasoned professionals consistently exceeds expectations, offering cutting-edge solutions and an exceptional care management system with a mobile app. They took the time to understand our specific needs and provided a tailor-made solution that significantly improved our operations. We are thrilled with the results and highly recommend Shiftcare for any software development needs. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

More updates need to come into the system, such as Incident Reporting, which covers compliance. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thank you for your positive feedback Saheed! We're glad to hear that our care management system has significantly improved your operations. We appreciate your suggestion for more updates and will take it into consideration for the future.

AH
Aidan H.
Assistant Manager
Small-Business (50 or fewer emp.)
"ShiftCare is a fantastic program."
5/5
What do you like best about ShiftCare?

ShiftCare is a very intuitive app that allows us to easily manage both our support workers and our clients. The online customer support is fantastic, the team is always able to answer our questions and assist with issues that we may be having. We use shiftcare on an almost hourly basis, and the ease of use allows us to create new clients, and make changes to shifts incredibly easy. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

We have had no issues using shiftcare as our rostering software. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thank you for your review! We're thrilled to hear that you find ShiftCare intuitive and easy to use for managing support workers and clients. Our customer support team is dedicated to providing excellent service, and we're glad to hear they've been able to assist you effectively.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"ShiftCare is very helpful"
4.5/5
What do you like best about ShiftCare?

Efficient customer chat support and easy to use. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Could use more improvements especially in the new Forms feature. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thanks for your review, we're glad you find it helpful!

Leah M.
LM
Leah M.
Operations Mananger
Small-Business (50 or fewer emp.)
"Shift care has helped our organisation streamline its operations"
4.5/5
What do you like best about ShiftCare?

Easy to use platform

Great app

Simple payroll and invoicing

Good onboarding

Excellent customer service Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

incident management system is getting better but needs improvement.

Cant upload documents to emails Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Hi Leah, thank you for your review, we're happy to hear you enjoy the ShiftCare App!

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"Shiftcare saved us"
4.5/5
What do you like best about ShiftCare?

We changed software after 4 years of agony with another product.

It was easy to set up, user friendly support pages and real human help when you really need it .

My favourite part of shiftcare now is the integration with the app. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

We integrate the invoices into Xero and when we import it gives them a long number.

I wish we could integrate xero invoice numbering system to make importing invoices easier

I also wish we could upload pdf copies of documents into client communications Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Thank you for sharing your positive experience with ShiftCare! We're glad to hear that the software has been easy to set up and user-friendly. We appreciate your feedback about integrating invoices into Xero and uploading PDF copies of documents, and we will certainly take this into consideration for future improvements.

AP
Aiden P.
Disability support worker
Small-Business (50 or fewer emp.)
"Easy to navigate and use"
5/5
What do you like best about ShiftCare?

Easy rostering system makes it a dream to change shifts at a moments notice Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Not supporting of all price guides on the NDIS Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare
Edit edit

Hi Aiden, thank you for your review and positive feedback on our easy rostering system!