JC

Jerrica C.

Customer Service Manager

Mid-Market (51-1000 emp.)

11/18/2021

"Excellent ordering system"

5/5

What do you like best about Shift4Shop?

Quickly tells us if a product is in stock or not. Easy to add new products to our inventory. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Sometimes it takes a lot longer for the site to load than is normal. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/26/2021

"Shift 4 shop was tempting with the free platform. But the tradeoff was the complexity in set up"

0.5/5

What do you like best about Shift4Shop?

The free tier allowed more items than ecwid. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

It was very difficult to set up your shop. One could argue there were too many settings that you needed so sort through. Shop wasnt easy to configure Review collected by and hosted on G2.com.

Recommendations to others considering Shift4Shop:

Only use shift 4 shop if you don't mind sorting through many options to set up. I'm more of a fan of the plug and go from templates. It makes it easier for smaller companies like myself. Shift 4 shop is also free with more features that Ecwid. Review collected by and hosted on G2.com.

What problems is Shift4Shop solving and how is that benefiting you?

I was in need of a website domain and ended up getting that. Was able to transfer that over to Go Daddy and it's now in my full possession. Review collected by and hosted on G2.com.

GH

Gary H.

Owner

Small-Business (50 or fewer emp.)

8/4/2020

"Severely Lacking"

0/5

What do you like best about Shift4Shop?

Price point was very attractive, even with their after-signup upsells like SSL certificates. Setup of the core functions like payments and shipping was easy. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Really a bargin-basement relic of what seems to be the mid 2000's. Been added on and added on, and it shows. I think Shopify is a way better solution.

Technical support response times were way too long. Sometimes hours, sometimes days. Had one issue where pages would not load, all I could do was leave a message. Got a email response 3 days later.

And about email... tried to get sales notifications sent to a gmail account. NOPE! They went out of their way to blame gmail... like they were 2nd graders trying the "lie enough to make it seem true" game. That ended any trust I had for them right there!

The system is just archaic! Seems like they put a lot of effort into developing the system in the 2000's and they're just milking every dime out of it. There are some features that were added on, but nowhere near what other e-commerce platforms offer. Their SEO tools are underwhelming to say the least. They cover the basics. But what really disturbed me was they have page numbers and product numbers attached to every URL, which isn't the best way to format a URL. It generates a sitemap... just a general sitemap, not an additional image sitemap or any other asset. Yes you can generate your own and then upload them via FTP, but even connecting via FTP is a hassle.

The templates are really bland. Might be good enough for a basic store, but they really overweight in code. Could have better page load times if their system wasn't so senile.

I might go with this for a remedial storefront where it was a low level sales generator.... basically a write off. But in reality nowhere near what a business should have. Review collected by and hosted on G2.com.

AC

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

7/14/2020

"3dCart is a reliable provider"

3.5/5

What do you like best about Shift4Shop?

3dCart has good prices for their service Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Sometimes it is difficult to find a plan to fit exactly what you want without spending too much Review collected by and hosted on G2.com.

Recommendations to others considering Shift4Shop:

Especially when considering using 3dCart for the long-term, make sure you have selected a plan that most closely meets your needs in order to make sure your costs are in line with your expectations and the features you receive Review collected by and hosted on G2.com.

What problems is Shift4Shop solving and how is that benefiting you?

3dCart is relatively easy to use and does not require a lot of code knowledge to make it work Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

4/21/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Amazing Customer Service"

5/5

What do you like best about Shift4Shop?

There are a few things I like best about 3dcart. The first is the ease of use. This cart is user friendly and it doesn't take a lot of work, understanding or effort to get it set up. The next thing I like about this cart is the customer service. Whenever I have a question, I can call in and talk to someone. Everyone I have ever spoken with has been knowledgeable and able to help me resolve my issue. Finally, this cart does what it is supposed to and meets the needs of the company. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

There is nothing that I dislike about 3dcart. Review collected by and hosted on G2.com.

Recommendations to others considering Shift4Shop:

3dcart is a great shopping cart. It is easy to use, meets the needs of a basic shopping cart but can do more if you need a more advanced cart. Review collected by and hosted on G2.com.

What problems is Shift4Shop solving and how is that benefiting you?

3dcart allows us to set up different customer groups so we are able to have different pricing structures for our wholesalers. A lot of shopping carts don't have this feature. Review collected by and hosted on G2.com.

RO

Robin O.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

1/2/2020

"Great customer service and extra benefits such as Google Marketing & design offers."

4.5/5

What do you like best about Shift4Shop?

Fast response time with tickets and helpful tech support that always gets the job done. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

The back end has limited webhook abilities. Review collected by and hosted on G2.com.

CB

Chris B.

Digital Marketing Strategist

Small-Business (50 or fewer emp.)

5/3/2019

"Has all the bells and whistles with less of the cost and hidden fees"

5/5

What do you like best about Shift4Shop?

I like that 3D Cart is the most complete cart set up - right out of the box. It has the most popular feature sets that I need but everyone else wants to charge extra for. During my trial period, the tech support and sales staff were AMAZING! They helped me build my cart - without pressuring me to buy. They helped me find the solutions I needed to complete the cart I needed for my company. Best part is, it was all part of the regular product line, so I knew what I would be paying per month - every month. No surprises. Tech support and sales have continued to be amazing, even after I purchased. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

not everything is compatible, but they are working to integrate seamlessly. They have an excellent tech support team and great response time... so I know they will do what they say. Certain popular apps are not natively supported, but they seem to have developed work arounds to most and offer alternatives - that have turned out to be better than the apps I thought I needed. Review collected by and hosted on G2.com.

Recommendations to others considering Shift4Shop:

Take the trial. Talk with the extremely knowledgeable staff. See if its right for you. We made the mistake early of just passing them by because we were not as familiar with them. Turned out, we were not going to get what we needed from the "name" companies. So happy I found them again. Review collected by and hosted on G2.com.

What problems is Shift4Shop solving and how is that benefiting you?

We needed a cart program where we could separate pricing based on location - and customer level. No one had this solution - then I found 3D cart and its a native part of their program. This is going to be huge! We also solved the problem of shipping some of our products free and some of the heavy products with a fee, unless a dollar amount is met. Review collected by and hosted on G2.com.

AA

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

1/7/2020

"Excellent support"

5/5

What do you like best about Shift4Shop?

If I compare 3dcart and other e-commerce platforms, 3dcart has by far the best support and this is what stand out for me. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Mail and ftp presets didn't work for me. Fixed with a good support afterwards. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/3/2019

"Solid Shopping Cart With Good Support"

4/5

What do you like best about Shift4Shop?

Easy to use and setup compared to other shopping carts. Support is key. Being able to quickly get in touch with a support that is not outsourced is important - especially with your business riding on whether or not your cart is functioning. Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Seems like the default is that all features are turned on (add to mail list, reviews, etc.) and it takes time to track them down and turn them off if you just want a simple store. Also, would be nice to know which templates are the newest, up to date, or most popular, when selecting a site template/theme. Review collected by and hosted on G2.com.

Recommendations to others considering Shift4Shop:

Have tried most carts including Woocommerce. With 3D you get good old fashioned person to person tech support that eliminates the hours spent wading through "support forums" for answers when your business is off line. Review collected by and hosted on G2.com.

What problems is Shift4Shop solving and how is that benefiting you?

Credit Card processing with Authorize.net was easy to setup compared to our old cart. Reliability compared to our old shopping cart. Review collected by and hosted on G2.com.

UM

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

10/23/2019

"Very easy to use"

3.5/5

What do you like best about Shift4Shop?

Able to capture and set automated order to ship monthly, quarterly or yearly Review collected by and hosted on G2.com.

What do you dislike about Shift4Shop?

Everything works fine no dislikes with 3d cart Review collected by and hosted on G2.com.