--- title: Shift Payment Reviews meta_title: 'Shift Payment Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Shift Payment works for a business like yours. aggregate_rating: rating_value: 3.2 review_count: 23 scale: '5' date_modified: '2026-06-17' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Shift Payment Reviews **Vendor:** Shift4 **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 3.2/5.0 **Total Reviews:** 23 ## About Shift Payment Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. ## Shift Payment Pros & Cons **What users like:** - Users appreciate the **affordable rates** of Shift Payment, although they advise reviewing the fine print carefully. (1 reviews) **What users dislike:** - Users report facing **excessive fees** due to unexpected contract terms, leading to dissatisfaction upon cancellation. (1 reviews) - Users express frustration over **high fees for early termination** , as unexpected contracts complicate cancellation processes. (1 reviews) ## Shift Payment Reviews ### 1. GET EVERYTHING IN WRITING, THEY LIE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Shift Payment?** They offer good rates, but read the find prints. **What do you dislike about Shift Payment?** Was told by our rep Richard that there were no contacts, comes to find out on the day of cancellation that there IS a contract, which you are entitled to early termination fees when cancelled. **What problems is Shift Payment solving and how is that benefiting you?** They were great with low rates comparing to others, however, there's a catch with a contract which they won't tell you about. ### 2. Loads of Junk Fees 500% Fee Increases from Feb 2024 to March 2024, 2000% increase from 2022 to 2024 **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Shift Payment?** Nothing, they are garbage. Take your business somewhere else **What do you dislike about Shift Payment?** As a business owner, this company is awful to work with. I went from paying a $25/mn credit card usage to to $340/mn usage fee within two years. They most recently increased their "settle volume fee" from .05% to .25% without any notification from Feb 2024 to March 2024. This company pray on your business. Trys to make themself essential then increases your fees through the roof. They are extremely untrustworthy. Dont be fooled by their promise of lower fees. Take your business else where **What problems is Shift Payment solving and how is that benefiting you?** They are trying to monopolize payments then they jack up the rates when you are stuck with no other options ### 3. Works great for online payments **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Shift Payment?** Transactions are easy to find with the research tool **What do you dislike about Shift Payment?** They need to have the same features for Canadian clients **What problems is Shift Payment solving and how is that benefiting you?** We can search transactions with keywords and make a better followup with payments ### 4. Great Service, saved our business after Stripe deactivated us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Shift Payment?** Very helpful having a good account manager (Adam.) We were shut off by stripe after doing $500k+ and it nearly ruined our company, Securion accepted our business model and helped us get on board very fast - looking forward to the future working together and growing! **What do you dislike about Shift Payment?** They are continuing to update their dashboard, so more stats etc in the future (like churn/lifetime) will be great. **What problems is Shift Payment solving and how is that benefiting you?** High risk business, looking for a processor that understands us **Official Response from Sandra Wróbel-Konior:** > Thank you for taking the time to share your positive experience. We’re super happy SecurionPay could help, and we'll pass along your comments to Adam and the sales team. We're looking forward to making your experience even better in the future! ### 5. Great professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Shift Payment?** My company enjoys working with SecurionPay, they are great professionals, responding timely, providing necessary information, very quick onboarding and great solutions. We are looking forward to the continuation of our cooperation. **What do you dislike about Shift Payment?** No such thing, our experience so far has been impeccable. **What problems is Shift Payment solving and how is that benefiting you?** They provided some excellent payment processing solutions for our merchants. ### 6. Business development in e.payments **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | E-commerce consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2021 **What do you like best about Shift Payment?** I have lasting relationships with them, I find their company great. Adam and his team are always professional, precise and responsive. I find they have a fantastic customer service, compared with other companies in the same business area. **What do you dislike about Shift Payment?** I can read that some people may feel disappointed because they don't accept every business, for me it is a proof that SecurionPay is reliable and built to be on the scene for a while. Even for me who have been working with them for a few years, some of my proposals can be declined because they are not in their core business, but I can understand and accept it. **What problems is Shift Payment solving and how is that benefiting you?** Introduction near some acquirers who are complementary. **Official Response from Sandra Wróbel-Konior:** > Thank you for taking the time to share your positive experience, Michael. We’re so glad that our team provided the great service you deserve. It’s great hearing from long-time partners like you! ### 7. Very Flexible... Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen S. | Project Manager & Chief Estimator, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Shift Payment?** Allows for real-time electronic payment authorization and reporting. It is easy to control and a very flexible system which is a wonderful feature. I love the web-based capabilities which are nice to be able to access data from an alternate location (home office). So far it is a very secure network which is always important when handling so much personal information of our customers. The reports available are easy to use, easy to read and print well. The process is very fast / the program works quickly. **What do you dislike about Shift Payment?** Pricing is very unclear unless you are already using the program. I think it is comparable to other software out there but it is hard to tell depending on what you are utilizing it for. I do wish we could access more than 24 months of past data... it is only necessary around tax time so far but sometimes a pain when we need to view old data. Customer service is not that great when we have needed assistance. In the past they are not very helpful and then do not get back to you with a solution. Hold times are pretty long which is never a good thing. **Recommendations to others considering Shift Payment:** Do your research... this program is not for every business. **What problems is Shift Payment solving and how is that benefiting you?** I enjoy the instant information that is available when processing payments. It allows for easy audits and tracking of data. Being able to access data right away is the most important thing for us. It assists us in knowing what our cash / income is on a daily, weekly, monthly, etc basis. ### 8. Great Gateway **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Shift Payment?** Easy gateway with great success rates and uses most cards **What do you dislike about Shift Payment?** Does not show MasterCard card decline reasoning which is needed **What problems is Shift Payment solving and how is that benefiting you?** Payment gateway and processing ### 9. The most flexible API **Rating:** 5.0/5.0 stars **Reviewed by:** Agim D. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Shift Payment?** Their API gives us a huge flexibility to create payment scenarios that fit our business needs the most and provide our customers with superior user experience. **What do you dislike about Shift Payment?** Fees for high-risk merchants are very high. **What problems is Shift Payment solving and how is that benefiting you?** They support One-Click Payments which Improves customer retention. **Official Response from Sandra Wróbel-Konior:** > Thanks so much for taking the time to share your experience with us, Agim! We’re glad that our APIs meet your needs, so you can design the payment flow that fits your customers’ expectations. Thank you for choosing SecurionPay. ### 10. Office Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Shift Payment?** I can not review if I do not enter something here... NOTHING **What do you dislike about Shift Payment?** The customer service and deposits I have been trying to get help with deposits and merchant numbers for 2 months. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. I am now 3 months behind on reconciling because of the lack of service. I have called several times a week with no resolution. The worst is I spent 4 hours on a phone call and 3hr and 45 minutes of that was on hold after I told them my issue. No resolution, they created yet another case with no call or response. It has not been over a week since my last case was opened and still nothing. I would recommend anyone but Shift4the up **Recommendations to others considering Shift Payment:** Don't do it **What problems is Shift Payment solving and how is that benefiting you?** No benefit to using Shift 4 ### 11. The reality about SecurionPay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Shift Payment?** I am the CEO of a company developing innovative chat app experiences reserved for adults since 2 years ago. We had the time top try all the available payment processors on the market (the "high-risk" payment processors). If you have to start with one, your most strategic decision will be to implement SecurionPay. - This will give you the best margin/profit of all ones (equal first position with another one I won't mention here) But it differenciates with the other one through the following advantages: - If you are reading this you are probably benchmarking several high risk payment processors. You have probably experienced how most of them offer you a customer experience close from a drug dealer: Unprofessional, unreliable, available to answer your messages once per month and when you have questions you feel like you are disturbing them. SecurionPay is literally the Stripe of high-risk payment processors. Their sales and support will care about your request no matter the volume of questions you have and within 24H. They care about you as if you were their only customer (as most biggest mainstream companies do). - The payment checkout page is not a dirty page full of fields to enter but a native embedded module exactly like Stripe, with the possibility to "remember the card" for quick purchases. For future clients looking for reviews here, I would li ke to note that the past negative reviews are all made by . people whose the application has been declined. But this has no link with the quality of their product and service. This is a high-risk payment processor so yes they have strictest rules in terms of compliance.If you don't have a missing document like proof of address or i don't know what else, they won't accept you. It's also about your business, the way you manage it and your product. For example, before we had a web app allowing people to exchange "sexting" sessions on Snapchat. They were not able to accept us because the chat (service provided) asnot taking place in a place (site or app) we own and can monitor. This is because, to offer high-riskpayment services like they do, they need to respect very strict rules required by their banks and financial partners to keep running their business. So yes, we also felt frustrated when they declined our application on this app. But when we came back wirth our new product and compliant documents, they were as available and helpful as described above. As a conclusion, even if it's important you permanently AB test several options, I recommend you start with SecurionPay. And it's likely you will keep it as first solution or, at least, among your different payment options. And god knows I tried them all... **What do you dislike about Shift Payment?** You need a few skills to setup the payment process. There are many rules you can implement to optimize your paymentr success rate, chargeback, etc. But they offer to provide you with theirown recommendationssoactually this is not really a pain. And at least you can target better KPIs than with other processors where it's all setup by deffault. **Recommendations to others considering Shift Payment:** I am the CEO of a company developing innovative chat app experiences reserved for adults since 2 years ago. We had the time top try all the available payment processors on the market (the "high-risk" payment processors). If you have to start with one, your most strategic decision will be to implement SecurionPay. - This will give you the best margin/profit of all ones (equal first position with another one I won't mention here) But it differenciates with the other one through the following advantages: - If you are reading this you are probably benchmarking several high risk payment processors. You have probably experienced how most of them offer you a customer experience close from a drug dealer: Unprofessional, unreliable, available to answer your messages once per month and when you have questions you feel like you are disturbing them. SecurionPay is literally the Stripe of high-risk payment processors. Their sales and support will care about your request no matter the volume of questions you have and within 24H. They care about you as if you were their only customer (as most biggest mainstream companies do). - The payment checkout page is not a dirty page full of fields to enter but a native embedded module exactly like Stripe, with the possibility to "remember the card" for quick purchases. For future clients looking for reviews here, I would li ke to note that the past negative reviews are all made by . people whose the application has been declined. But this has no link with the quality of their product and service. This is a high-risk payment processor so yes they have strictest rules in terms of compliance.If you don't have a missing document like proof of address or i don't know what else, they won't accept you. It's also about your business, the way you manage it and your product. For example, before we had a web app allowing people to exchange "sexting" sessions on Snapchat. They were not able to accept us because the chat (service provided) asnot taking place in a place (site or app) we own and can monitor. This is because, to offer high-riskpayment services like they do, they need to respect very strict rules required by their banks and financial partners to keep running their business. So yes, we also felt frustrated when they declined our application on this app. But when we came back wirth our new product and compliant documents, they were as available and helpful as described above. As a conclusion, even if it's important you permanently AB test several options, I recommend you start with SecurionPay. And it's likely you will keep it as first solution or, at least, among your different payment options. And god knows I tried them all... **What problems is Shift Payment solving and how is that benefiting you?** - Cost - User experience - Service quality ### 12. payment provider that has a personal touch **Rating:** 5.0/5.0 stars **Reviewed by:** mark e. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Shift Payment?** I like that payment processor integration was easier that expected and robust logging. **What do you dislike about Shift Payment?** Sometimes creating an integration required creating custom certificates which were complicated. **What problems is Shift Payment solving and how is that benefiting you?** Met client expectations. ### 13. Large and powerful payments technology !! **Rating:** 5.0/5.0 stars **Reviewed by:** Anjani S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Shift Payment?** Shift4 Payments is large and powerful payments technology, very user friendly solution with lot of great features such as Workforce Management,Performance Management, Payroll, Applicant Tracking Systems,Expense Management ..etc, Payroll are became very easier when using Shift4 Payments solution. Shift4 Payments are secure payment gateways.also Paycom offers very smooth and easy HR operations. which is best time-saver. **What do you dislike about Shift Payment?** I have no complaint about Shift4 Payments. our over-roll experience with Shift4 Payments is good. **Recommendations to others considering Shift Payment:** I would like to recommand **What problems is Shift Payment solving and how is that benefiting you?** Shift4 Payments is very User friendly and customizable solution, i like the Software integration part. we can simply integrate with variety of POS solutions. also customer support also good, with out double i would like to tell that there is no alternative for Shift4 Payments ### 14. Shift4 Payments is User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Shift Payment?** Our company has been using Shift4 Payments for almost 3 years and have been happy with it being so user friendly and we also appreciate that the website interface is good. **What do you dislike about Shift Payment?** We recently had an issue and the customer service was less than helpful. They took four days to finally correct our problem, all the while blaming our IT company when in reality the problem stemmed from how Shift4 instructed our IT company to set up the machine in the first place. **Recommendations to others considering Shift Payment:** IT works well for us. The only area of concern is the time it takes when a problem arises. **What problems is Shift Payment solving and how is that benefiting you?** We have found Shift4 makes it easy to investigate prior transactions if we need to look back and retrieve prior information. ### 15. Amazing credit processing company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Shift Payment?** They have good tech support. They offer alot of features. **What do you dislike about Shift Payment?** They don't always have the easiest setup time for deployments. **What problems is Shift Payment solving and how is that benefiting you?** integration with our custom POS software. ### 16. Working with gambling / financing - selling fashion accessories (unsupported model of business) **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Shift Payment?** The only thing good about this company is that they have a really flattering website where they offer you this and that. **What do you dislike about Shift Payment?** After being rejected for a "UNSUPPORTED BUSINESS MODEL" I had to make a review. Not only because I was rejected, because I sell fashion accessories, which is something they do not support, but they do support gambling and financing. You make a conclusion. Unfortunately after being scammed by paymill which is still blocked by the luxembourg CSSF I wanted to use another processor. Unfortunately, it seems by their standards selling fashion accessories is illegal, and gambling is good for business. **What problems is Shift Payment solving and how is that benefiting you?** No benefits at all. ### 17. Never **Rating:** 0.0/5.0 stars **Reviewed by:** Scoot M. | Website Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Shift Payment?** Nothing. I never even got a chance to like anything. **What do you dislike about Shift Payment?** THe customer service from Adam and his lack of desire to help **Recommendations to others considering Shift Payment:** Good luck with the slow communication and lack of detail with setup **What problems is Shift Payment solving and how is that benefiting you?** getting started and getting clear answers ### 18. Average But Useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Shift Payment?** It’s easy to use, they have terminals you can put at tables for customers to pay. **What do you dislike about Shift Payment?** How much it costs. So many fees if you aren’t card processing . They don’t communicate well certain things **Recommendations to others considering Shift Payment:** It would be beneficial if you had a bigger business not a startup or fairly new **What problems is Shift Payment solving and how is that benefiting you?** Just different payment options ### 19. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Shift Payment?** Shift4 is very user friendly, it helps us to search for transactions very quickly and efficiently. **What do you dislike about Shift Payment?** I have not encountered something I dislike **Recommendations to others considering Shift Payment:** It's a very good product **What problems is Shift Payment solving and how is that benefiting you?** Shift4 is very user friendly, it helps us to search for transactions very quickly and efficiently. It helps us a lot with the reconciliation process. ### 20. Credit card provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Shift Payment?** They seem to protect the data flow very well to prevent PCI issues. **What do you dislike about Shift Payment?** The integration with our software was somewhat rocky due to poor implementation. **What problems is Shift Payment solving and how is that benefiting you?** We are using them because our client requested using them as a payment provider. ### 21. Easy but hard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Shift Payment?** It’s easy to use and it’s right on your phone **What do you dislike about Shift Payment?** It always has you confirm your location and requires that you always redo it each time you open the app **Recommendations to others considering Shift Payment:** None **What problems is Shift Payment solving and how is that benefiting you?** It’s easier than having a badge to scan. It keeps track for you of your paycheck and hours. ### 22. Avoid this company, not reliable **Rating:** 0.0/5.0 stars **Reviewed by:** Sebastien R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2018 **What do you like best about Shift Payment?** Nothing. The site is clear and very pleasant, but informations are wrong. Very disappointing and not professional. **What do you dislike about Shift Payment?** The information on the site (accepted businesses) is totally untrue. They say they accept Computer and Electronic businesses which is wrong. That's not serious. **What problems is Shift Payment solving and how is that benefiting you?** Nothing, waste of time **Official Response from Sandra Wróbel-Konior:** > We are very sorry that your business model was rejected by compliance team, we wish we had better news for you. As we’ve explained to you multiple times during our conversations, each application is reviewed individually and thoroughly, and if a business model is considered suspicious or too risky, acquirers or other parties involved in the payment process have a right to decline it. This means that even if your business model is on the list of supported businesses, the application can be declined by the underwriting team for a certain reason, based on the investigation done during the compliance process. At SecurionPay, we are at the forefront of security for our clients, and we put a strong focus on keeping transactions as secure as possible to minimize the risk of fraud. While we understand your frustration, please note that we do not guarantee acceptance of every business model. ### 23. The best or nothing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2016 **What do you like best about Shift Payment?** We process $15M anually. We use several Payment Gateways (including all the "big" players) and I can say Securionpay really does stand above all. They have been our most reliable partner so far. Their technology is smooth, reliable and straighforward. Easy and fast to integrate. Their support team is unbeatably fast and efficient, and their fees are one of the lowest. I really wish all our other processors were like them. 100% recommended. **What do you dislike about Shift Payment?** I really cannot think about anything I dislike about them. One of the many few companies that simply seem to get it right in all aspects. **Recommendations to others considering Shift Payment:** If you want an easy-to integrate, reliable payment gateway with an excellent and fast support, this is your product! **What problems is Shift Payment solving and how is that benefiting you?** We sell digital goods and services. Securionpay is a critical part of our business for a smooth, user-friendly checkout. Customers really appreciate it. ## Shift Payment Discussions - [Is Shift4 a good company?](https://www.g2.com/discussions/is-shift4-a-good-company) - [Is Shift4 a gateway or processor?](https://www.g2.com/discussions/is-shift4-a-gateway-or-processor) - [Is Shift4 a payment gateway?](https://www.g2.com/discussions/is-shift4-a-payment-gateway) - [What does the company Shift4 do?](https://www.g2.com/discussions/what-does-the-company-shift4-do) - [oui](https://www.g2.com/discussions/oui) - 1 upvote - [View Shift Payment pricing details and edition comparison](https://www.g2.com/products/shift-4/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-17+09%3A45%3A57+-0500&secure%5Bsession_id%5D=6783502f-18bf-492f-893b-9967451a0744&secure%5Btoken%5D=4673c4f296a23a34efd05a69a3fa93b1ce8152463fb8fccfc9e3786d9073ccb5&format=llm_user) ## Shift Payment Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Online payment portal **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Payment Options** - Multi-Currency - Online payment portal **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Security** - POS Verification **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top Shift Payment Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,690 reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - 4.5/5.0 (168 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (446 reviews)