--- title: Shield Reviews meta_title: 'Shield Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Shield works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Shield Reviews **Vendor:** SHIELD **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Shield SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in Los Angeles, London, Sao Paulo, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world. ## Shield Pros & Cons **What users like:** - Users praise the **responsive customer support** team at Shield for their timely assistance and tailored solutions. (8 reviews) - Users praise the **easy implementation** of SHIELD, enabling quick integration and immediate results without training periods. (7 reviews) - Users commend the **reliability** of Shield, noting quick integration and consistent accuracy in threat detection. (6 reviews) - Users value the **high accuracy** of SHIELD in detecting fraud, significantly improving device identification and reducing false positives. (5 reviews) - Users highlight the **high data accuracy** of SHIELD, enhancing security by effectively identifying fraudulent activity. (5 reviews) - Easy Integrations (5 reviews) - Users value the **high accuracy and customization** of SHIELD, praising its quick integration and user-friendly interface. (5 reviews) - Fraud Prevention (5 reviews) - Fraud Protection (5 reviews) - Dashboard Usability (4 reviews) **What users dislike:** - Users find **complex setup** challenging and time-consuming, particularly if lacking a technical team for integration. (2 reviews) - Users find the **difficult setup** of Shield time-consuming, especially without a technical team for complex customizations. (2 reviews) - Users experience **inaccuracy with device ID generation** , impacting functionality and effectiveness of the Shield feature. (2 reviews) - Users find the **learning difficulty** challenging, especially teams unfamiliar with complex security configurations. (2 reviews) - Users note **access limitations** that may hinder unique use cases, but the company is responsive to feedback. (1 reviews) - Users find **complex customizations challenging** without a technical team, despite Shield meeting most needs out of the box. (1 reviews) - Complex Usability (1 reviews) - Feature Issues (1 reviews) - Improvement Needed (1 reviews) - Ineffective Blocking (1 reviews) ## Shield Reviews ### 1. Good tool, not so good customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Shield?** The API documentation and integration support are good. Decent web portal to debug and monitor the traffic. **What do you dislike about Shield?** The Fraud approval rate was much lower than expected. Also, the customer support was not responsive and took some follow up to resolve issues. **What problems is Shield solving and how is that benefiting you?** Online Card-not-present Fraud Checks across multiple countries & currencies. - [View Shield pricing details and edition comparison](https://www.g2.com/products/shield-2023-05-19/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A02%3A25+-0500&secure%5Bsession_id%5D=a2fd9a67-df12-4ea5-b5b1-ae1024967a79&secure%5Btoken%5D=0e2c857fa319e10d1f7367b16871c1b5d7909d584d0483eb45e92c48e4ef8de9&format=llm_user) ## Shield Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Cartography** - Data Visualization - Overlaying - Data Mapping **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Trading** - Third-Party Integrations - Click Tracking - Time on Site Tracking - ROI Tracking - Visitor Tracking - Conversion Tracking - Campaign Management **Bot Detection & Classification - Bot Detection and Mitigation** - Bot Traffic Analytics - Good Bot Identification - Malicious Bot Detection **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports - Reporting/Analytics **Threat Detection** - Account Alerts - Threat Detection - IP Address Monitoring - Rules - Email Alerts - Activity Monitoring - Social Media Monitoring - VPN Detection - Bot Detection **Protection & Mitigation - Bot Detection and Mitigation** - Automated Bot Mitigation - API Abuse Protection - Account Takeover Protection **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Reporting** - Third-Party Integrations **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Blocking** - Manual IP Blocking - Automated IP Blocking - Cross-Campaign Blocking - Multi-Campaign **AI-Powered Detection & Intelligence - Bot Detection and Mitigation** - AI-Powered Bot Detection - AI Agent & LLM Traffic Management - Adaptive AI Threat Response **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Additional Functionality** - Web Traffic Monitoring - Anomaly/Malware Detection - Fraud Detection - Event Logs - Bot Mitigation - Vulnerability Scanning - Real-time Alerts - Threat Intelligence - Bot Detection - Dashboard - AI/Machine Learning - Generative AI - AI Copilot - Behavioral Analytics **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Click Fraud** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Additional Functionality** - Campaign Analytics - Geolocation - Performance Metrics - Session Recording - Activity Dashboard - Threat Intelligence - Reporting & Statistics - Website Analytics - AI Copilot - Device Fingerprinting - Web Traffic Reporting - API - Real-Time Analytics - Mobile Access - GDPR Compliance - Keyword Analysis - Generative AI - Bot Mitigation **Additional Functionality** - Onboarding - Risk Management - Digital Signature - Workflow Management - Data Capture and Transfer - Consent Management - Customer Data Management - AI Copilot - Mobile Access - For Financial Institutions - Audit Trail - Video Conferencing - Behavior Tracking - API - Compliance Management - Blockchain Support - SDKs - Search/Filter - Geolocation - Generative AI - Multi-Language - Scheduling - Authentication - Case Management - Approval Process Control - Alerts/Notifications - Access Controls/Permissions - Lifecycle Management - Secure Data Storage - Address Validation - Biometrics - Document Management - Forms Management **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Building Reports** - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Shield Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (601 reviews) - [Fingerprint](https://www.g2.com/products/fingerprintjs-fingerprint/reviews) - 4.7/5.0 (434 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (382 reviews)