--- title: SHI Reviews meta\_title: 'SHI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 119 reviews by the users' company size, role or industry to find out how SHI works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 119 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- ### SHI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** at SHI, highlighting the dedication and knowledge of their representatives. [(13 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786668&qs=pros-and-cons#reviews) Users appreciate the **helpfulness in solving issues** with SHI, valuing the support from knowledgeable account managers. [(12 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786603&qs=pros-and-cons#reviews) Users value the **excellent teamwork** at SHI, noting the dedication and support from diverse teams for their IT needs. [(11 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786544&qs=pros-and-cons#reviews) Users value the **expertise and support** from SHI's knowledgeable team, enhancing their experience and partnership. [(9 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786270&qs=pros-and-cons#reviews) Users appreciate SHI's **fast response time** , enhancing their experience with prompt support for hardware and technology inquiries. [(7 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786623&qs=pros-and-cons#reviews) Users note that SHI can be **more expensive** compared to purchasing directly from manufacturers, impacting affordability. [(4 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786329&qs=pros-and-cons#reviews) Users often face **high staff turnover** , resulting in frequent changes to representatives and inconsistency in service knowledge. [(3 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786362&qs=pros-and-cons#reviews) Users find **integration issues** with SHI disruptive, particularly when transitioning teams after acquisitions. [(2 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=2079390&qs=pros-and-cons#reviews) Users find the **limited availability** of SHI frustrating, impacting access to services in various global locations. [(2 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786571&qs=pros-and-cons#reviews) Users desire improved **transparency and automation** for tracking billing renewals and costs in SHI. [(1 mentions)](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=2331428&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SHI ##### 1. Customer Support Users value the **exceptional customer support** at SHI, highlighting the dedication and knowledge of their representatives. [ See 13 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786668&qs=pros-and-cons#reviews) See Related User Reviews ![Jason M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason M.") JM Jason M. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Licencing and Stellar Service from SHI" What do you like about SHI? I appreciate SHI for their pricing, which is cheaper than CDW, particularly for Microsoft licensing. The transition from CDW to SHI has been a great e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Shi is a Great partner of VZ" What do you like about SHI? Services is top notch. Account executive is very friendly and gives personal attention to our requests ##### 2. Helpful Users appreciate the **helpfulness in solving issues** with SHI, valuing the support from knowledgeable account managers. [ See 12 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786603&qs=pros-and-cons#reviews) See Related User Reviews BR Bryan R. 5.0/5 "Great for Solving Issues, No Complaints" What do you like about SHI? The helpfulness to solve issues. Thr communication is awesome JJ Josh J. 5.0/5 "Great Support from SHI and Kira Williams" What do you like about SHI? SHI has everything we need in our environment. Kira Williams, our account executive, is knowledgeable and always willing to help. ##### 3. Teamwork Users value the **excellent teamwork** at SHI, noting the dedication and support from diverse teams for their IT needs. [ See 11 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786544&qs=pros-and-cons#reviews) See Related User Reviews EA Eric A. 4.5/5 "Very helpful team" What do you like about SHI? Everyone wants to help our company in any way possible. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Great addition to our team" What do you like about SHI? How they are an extension of our team making it easy for us to concentrate on our business. ##### 4. Knowledge Users value the **expertise and support** from SHI's knowledgeable team, enhancing their experience and partnership. [ See 9 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786270&qs=pros-and-cons#reviews) See Related User Reviews ![Colleen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen A.") CA Colleen A. Enterprise (\> 1000 emp.) 5.0/5 "Customer service is key" What do you like about SHI? Jake is the best to work with, night and day difference from working with CDW JJ Josh J. 5.0/5 "Great Support from SHI and Kira Williams" What do you like about SHI? SHI has everything we need in our environment. Kira Williams, our account executive, is knowledgeable and always willing to help. ##### 5. Response Time Users appreciate SHI's **fast response time** , enhancing their experience with prompt support for hardware and technology inquiries. [ See 7 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786623&qs=pros-and-cons#reviews) See Related User Reviews HA Huda A. 5.0/5 "AI for infra" What do you like about SHI? Great customer service , promp response, engaging to implement service to improve network ![Hank L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hank L.") HL Hank L. 5.0/5 "Excellent Sales and Support" What do you like about SHI? Our Sales Executive is extremely responsive and provides use with timely communications on anything we need in regards to our vendors quotes and contr ### 5 Cons or Disadvantages of SHI ##### 1. Expensive Users note that SHI can be **more expensive** compared to purchasing directly from manufacturers, impacting affordability. [ See 4 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786329&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Providing quicker laptop setup for our coworkers" What do you dislike about SHI? Can sometimes be more expensive than going straight to the manufacturer ![Christine P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine P.") CP Christine P. 5.0/5 "SHI" What do you dislike about SHI? Nothing comes to mind outside of costs but the hats with any provider keeping costs low is an industry challenge. ##### 2. Staff Turnover Users often face **high staff turnover** , resulting in frequent changes to representatives and inconsistency in service knowledge. [ See 3 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Great addition to our team" What do you dislike about SHI? When we have an amazing rep they get promoted and we lose them. We are happy for them of course but we of course always hate to lose a great rep. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "They have always been able to provide a solution to our requests" What do you dislike about SHI? The agent assigned to us is changed very frequently ##### 3. Integration Issues Users find **integration issues** with SHI disruptive, particularly when transitioning teams after acquisitions. [ See 2 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=2079390&qs=pros-and-cons#reviews) See Related User Reviews MZ Matt Z. 4.0/5 "SHI customer at 2 companies" What do you dislike about SHI? AE switches from time to time can be disruptive. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "SHI Summit" What do you dislike about SHI? when we were forced to change established rep/team when we were aquired by larger company ##### 4. Limited Availability Users find the **limited availability** of SHI frustrating, impacting access to services in various global locations. [ See 2 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=1786571&qs=pros-and-cons#reviews) See Related User Reviews SS Subramanian S. 4.0/5 "About SHI" What do you dislike about SHI? Not able to peovide services in some places around the world ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Excellent Provider" What do you dislike about SHI? Not being local would be the largest downside. ##### 5. Billing Issues Users desire improved **transparency and automation** for tracking billing renewals and costs in SHI. [ See 1 mentions ](https://www.g2.com/products/shi/reviews?filters%5Bsentiment_snippet%5D=2331428&qs=pros-and-cons#reviews) See Related User Reviews RK Ravi K. 5.0/5 "Excellent Coordination and Proactive Support from SHI" What do you dislike about SHI? Nothing major — just wish there was a bit more transparency and automation in tracking renewals and costs. ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") GG Verified User in Government Administration 6/17/2025 "Amazing vendor" 5/5 What do you like best about SHI? My rep is responsive. They know their information and I have no problems. Researching if they don’t know the answer. Review collected by and hosted on G2.com. What do you dislike about SHI? Currently, there is nothing that I dislike Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Software and hardware procurement Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian T.") BT Brian T. 4/9/2025 "I’m a new customer, however so far they have been a very responsive company." 4.5/5 What do you like best about SHI? I have enjoyed their prompt response. Pricing had been competitive. Review collected by and hosted on G2.com. What do you dislike about SHI? I have found that their online platform is not friendly. Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? We are looking into a MDR solution. Review collected by and hosted on G2.com. Show More Response from Christa Niering of SHI [Editedit](https://www.g2.com/survey_responses/shi-review-11032373/official_response/edit) Thank you so much for your feedback! We would love to know more about how we can make our online platform better. Please reach out to customeradvocacy@shi.com! Validated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") GP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 4/9/2025 "SHI a certified solution center" 5/5 What do you like best about SHI? SHI is is a one stop shop for all of our technology needs. Review collected by and hosted on G2.com. What do you dislike about SHI? I haven’t found anything that I don’t like about SHI Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? SHI is helping us to manage our hardware inventories and deliveries, our software management including licensing, our talent acquisition and our hardware management platform. SHI has been a central resource to assist with all of these tasks in a manageable way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jacques d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacques d.") JD Jacques d. Senior Manager, IT Security - Cloud Enterprise (\> 1000 emp.) 4/9/2025 "Friendly. Professional. Market competitive." 5/5 What do you like best about SHI? They always pick up my calls. Always available. Review collected by and hosted on G2.com. What do you dislike about SHI? I have not experienced that feeling in 3 years. Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Time to service delivery. Their relationship enable our teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vijay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay C.") VC Vijay C. Director of IT Infrastructure – CLOUD 4/9/2025 "Director of IT Infrastructure" 5/5 What do you like best about SHI? Ai, EUC, data center databricks, cloud, microsoft Review collected by and hosted on G2.com. What do you dislike about SHI? Nothing, as we are satisfied with them and they are our hardware and software var Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? AI, DATA CENTER, CLOUD, Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Enterprise (\> 1000 emp.) 6/17/2025 "Satisfied with SHI responsiveness and involvement in resolving questions at hand." 4.5/5 What do you like best about SHI? SHI understands the client problems well and focuses on it from clients perspective Review collected by and hosted on G2.com. What do you dislike about SHI? None, we have not had any issues thus far. Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Imaging auto pilot devices Service Now assistance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AB Aaron B. 4/9/2025 "SHI summit" 4.5/5 What do you like best about SHI? Sean Jung is great. He’s been a really helpful rep for our company Review collected by and hosted on G2.com. What do you dislike about SHI? Nothing actually. Really helpful service offerings we are leveraging Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Every technology problem Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WC Wing C. 4/9/2025 "Informative experience" 3.5/5 What do you like best about SHI? Accommodation provided to by SHI and attentiveness. Review collected by and hosted on G2.com. What do you dislike about SHI? Typical issues outside our control and unforeseen delays. Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Cost savings. More time to focus on other issues Review collected by and hosted on G2.com. Show More Response from Christa Niering of SHI [Editedit](https://www.g2.com/survey_responses/shi-review-11032483/official_response/edit) Thank you for leaving a review! We would love to know more about your rating and how we can improve. Please reach out to customeradvocacy@shi.com and let us know how we can help. Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") GA Verified User in Accounting 6/17/2025 "Very positive experience" 4/5 What do you like best about SHI? There is a large team to support IT questions and functions Review collected by and hosted on G2.com. What do you dislike about SHI? Sometimes things get a little to easy and we don’t do our research. Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? Cloud security Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") GI Verified User in Insurance Enterprise (\> 1000 emp.) 4/10/2025 "Great company" 5/5 What do you like best about SHI? They are very helpful and don’t push any agenda or vendor Review collected by and hosted on G2.com. What do you dislike about SHI? Nothing, we have been happy with their services Review collected by and hosted on G2.com. What problems is SHI solving and how is that benefiting you? We use SHI for expert analysis along with software and hardware sales. They are a trusted partner that goes the extra mile to understand what we need and help us understand what the best solutions are for us to choose. Review collected by and hosted on G2.com. 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