The interface and ease of use help me keep track of all of my tasks on a day to day basis. The fact that it’s free for me isn’t bad either. I am the only technician in my organization. Being able to use this tool is beyond valuable. Especially since we are a not for profit organization. Review collected by and hosted on G2.com.

There is nothing to dislike. I have had issues signing in but the tech support with Sherpadesk is always right there to help me. They have always been courteous and quick to respond. Review collected by and hosted on G2.com.

The interaction with their support personnel to include their senior leadership is on-point. They do not flaunt titles and you never know that the person you were speaking with was one of the creators of the product. Review collected by and hosted on G2.com.

I wish there was a way to "delete" records but understand the limitations. Review collected by and hosted on G2.com.

SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. Review collected by and hosted on G2.com.

We transitioned from the another program, so it took a little time to learn how to effectively use SherpaDesk. Review collected by and hosted on G2.com.

I appreciate how intuitive this product is. Although it's rare that I have to use SherpaDesk, it is never difficult to return to. Aesthetically it is simple and effective. Review collected by and hosted on G2.com.

This system does not reserve space for maintenance and so it is incomplete for my needs. The perfect product might incorporate the project tracking features of SherpaDesk along with the space management features of an event management software. Review collected by and hosted on G2.com.

The simplicity of the software makes life super easy. Review collected by and hosted on G2.com.

So far by using this product i have no complaints. Review collected by and hosted on G2.com.

Sherpa desk allows me to account for consultation time and generate invoices! Review collected by and hosted on G2.com.

A bit difficult to learn all the functions that are available. Review collected by and hosted on G2.com.

Great easy to use software that allows tracking of tickets easily Review collected by and hosted on G2.com.

Honestly there are no real issues I have found except the lack of timeliness of people updating tickers Review collected by and hosted on G2.com.

email notifications, queues, and the product is very easy to use. Review collected by and hosted on G2.com.

nothing that jumps out at me as a dislike Review collected by and hosted on G2.com.

Sherpadesk is pretty user friendly because it is very simple to use. However, it might be a little too simplistic, as it cannot do many advanced functions. If you're looking for just a quick way to log and track tickets, it does the trick. However, if you want something really robust with a lot of CRM-like features, you won't find it here. Review collected by and hosted on G2.com.

Mobile site does not work very well, as fields and things are not fully accessible on a mobile device. You can separate things into queues, but that is not always robust enough when farming data on like issues. Review collected by and hosted on G2.com.

I would highly recommend Sherpa Desk. We used it for technology and facilities ticket management and tracking. The ease of use greatly exceeded the competition, especially at a low price point. Review collected by and hosted on G2.com.

The iPhone app is clunky. It has improved but could still use some work Review collected by and hosted on G2.com.