UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/10/2022

"New to it but like it"

3.5/5

What do you like best about SherpaDesk?

options and customization, user integration and email notifications Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

too many levels of expansion to get to options. but i know we can fix that Review collected by and hosted on G2.com.

KM

Kim M.

Information and Database Specialist

Mid-Market (51-1000 emp.)

2/28/2022

"Sherpadesk works well : automated IT support system"

5/5

What do you like best about SherpaDesk?

automates customer ticket contact so all ticket tracking updated to sherpadesk Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

no easy way to adjust SLA for part-time technicians Review collected by and hosted on G2.com.

EB

Eric B.

Service Administrator

Small-Business (50 or fewer emp.)

8/6/2021

"Make your life easier"

4/5

What do you like best about SherpaDesk?

It's easy and fast to use. It's handy for us to link it with Quickbooks. The mobile app is also easy to use. The reports are not exactly helpful to us, but the ability to create the ones we need is excellent. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

Nothing I dislike. It's more two things that are missing. I need to see the address and the phone number of a customer or requester within the ticket and do not need to go to the customer info to see them. Also, I can create invoices in Quickboos from Sherpa, but I need to log in Quickbooks to send them to my customers. Review collected by and hosted on G2.com.

JT

Jeremiah T.

Plumber

Mid-Market (51-1000 emp.)

9/21/2021

"It's user friendly!"

5/5

What do you like best about SherpaDesk?

That I can submit work orders for myself or another crew on the team. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

Not being able to edit the comments already posted or the sites that were selected. Review collected by and hosted on G2.com.

MD

Marnie D.

Educational Technology Director

Mid-Market (51-1000 emp.)

4/6/2018

"IT management made easy!"

4.5/5

What do you like best about SherpaDesk?

SherpaDesk provides a simple way to request and track support, IT issues, requests, and set-ups with a streamlined, easy to learn and use process. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

I have yet to find something I dislike, except for the fact that sometimes transferring tickets isn't as clear it as I would like. Review collected by and hosted on G2.com.

What problems is SherpaDesk solving and how is that benefiting you?

SherpaDesk has completely changed our IT support system at school. Teachers now make all requests through the platform, and they are able to then follow their request - be it support or set up - until the process is complete. With SherpaDesk, we have been able to take what was a teadious and chaotic system and turn it into a smooth, streamlined management system. Review collected by and hosted on G2.com.

JC

Jared C.

PC Service Desk Specialist

Small-Business (50 or fewer emp.)

9/15/2020

"Easy to use and streamline IT"

5/5

What do you like best about SherpaDesk?

I like that you can customize your setup so much. You can setup all the prompts you need for tickets, customize your portal, and much more. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

It took a little getting used to building up the platform from scratch, but there are a lot of helpful knowledge base articles available, and support would always assist when I got stuck. Review collected by and hosted on G2.com.

Recommendations to others considering SherpaDesk:

It is very helpful for the IT admin. Free access is available for a single user, so there is no cost to try it out. Review collected by and hosted on G2.com.

What problems is SherpaDesk solving and how is that benefiting you?

We have been able to bring our internal processes into the digital age. When I started, everything was still done on paper, or filling in excel fields to send an email. Sherpadesk has allowed us to make any request coming to us easy for everyone to access, so nothing gets lost in someones inbox. We have been able to convert all of our IT forms into ticket prompts for end users to complete without hassle. Review collected by and hosted on G2.com.

BP

Bill P.

Owner

Small-Business (50 or fewer emp.)

3/18/2021

"SherpaDesk review by Bill Perry"

4.5/5

What do you like best about SherpaDesk?

It is free to use to get familiar with it Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

It is difficult learning a new interface. Review collected by and hosted on G2.com.

HC

Hayden C.

Marketing/Design/SEO Manager

Small-Business (50 or fewer emp.)

1/2/2021

"MyReview"

4.5/5

What do you like best about SherpaDesk?

One spot to check out new software! I can't trust most end-user reviews.They are all bots!! Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

I'm not at all versed in Enterprise Resource Planning but I would like to learn. Review collected by and hosted on G2.com.

AY

Andrew Y.

Senior Solutions Architect

Small-Business (50 or fewer emp.)

6/29/2020

"Highly Flexible PSA - Great Support"

5/5

What do you like best about SherpaDesk?

I really like the fast, responsive interface, and the fact that they are very open with their pricing.

The flexibility for small businesses really helps make this work for us. The support team has been extremely responsive and helpful, very open to suggestions and questions about the future updates to SherpaDesk.

We've been able to set up our client rate plans, expenses, and invoice with an integration to Quickbooks Online for easy accounts receivable.

It integration with our remote monitoring and maintenance platform (NinjaRMM), which allows alerts to come over and be associate with user tickets and assets. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

The configuration interface can be somewhat confusing at times, but I have yet to be unable to find a necessary option or configuration that I've needed.

Better / faster access to support knowledgebase articles and / or tutorial videos would be very helpful.

Some more customization on the SherpaDesk branding that is visible to clients in invoicing or the support portal login page would be beneficial. Review collected by and hosted on G2.com.

Recommendations to others considering SherpaDesk:

Check out the fast interface, agile developers, and low cost to start.

We've found everything we've needed to start as a small MSP.

Highly recommend reviewing the software, signing up for a trial, and reading the comments from other MSPs on different subreddit forums. Review collected by and hosted on G2.com.

What problems is SherpaDesk solving and how is that benefiting you?

We use SherpaDesk for invoicing, ticketing, integration with our RMM (NinjaRMM) for asset management and alerting.

We have benefited greatly from the low monthly cost and $0 onboarding fee, as well as the fast and responsive interface. Review collected by and hosted on G2.com.

RW

Randal W.

Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist

Computer & Network Security

Small-Business (50 or fewer emp.)

5/28/2020

"Flexible and Easy to Work With"

5/5

What do you like best about SherpaDesk?

The synchronization with our Freshbooks account made setting this up a breeze. We imported all clients and can sync our timesheets to our projects and clients in Freshbooks easily. No more double entering of information!

The sync with Ninja was also easy to do.

I love the fact that we can enter time without a ticket, which speeds things up for little jobs.

The interface is modern and navigation is quite intuitive.

Support is lightning fast...I mean...almost instant with emails...which is unheard of.

The creation of tickets is easy and is done much quicker than the other companies I tried. I find that teaching my staff this software is much easier because of the intuitive design. Review collected by and hosted on G2.com.

What do you dislike about SherpaDesk?

The Ninja integration could be a little better, as solved issues stay there for 30 days and you have to manually remove them. That can get quite confusing. Review collected by and hosted on G2.com.

Recommendations to others considering SherpaDesk:

Do the trial, support are super fast to answer questions, even if you are not yet a paid user. I signed up fairly quickly once I started using it. Review collected by and hosted on G2.com.

What problems is SherpaDesk solving and how is that benefiting you?

We needed a solution to delegate requests as users were sending to specific users, including the owners. This cause wasted time to resolve and caused extra work. This also allows us to make sure nothing slips through the cracks. It's very liberating to empty all the tasks into tickets. Review collected by and hosted on G2.com.