Describe the project or task the provider helped with:
Sherpa is the centipede in our e-commerce biotope. It's Guardian of all our data and one source of truth. It manages all of our warehouses and logistics and makes sure we get same day shipping done for the whole of Europe. Review collected by and hosted on G2.com.
What do you like best?
It is dependable and extremely customisable (by Sherpaan). To-the-point, no-nonsense and it does what it is expected to do. It's integrated with the right software and the people make ALL the difference. They are competent, available and helpful. Review collected by and hosted on G2.com.
What do you dislike?
The user interface and customer experience of the software is old-school. It serves it purpose but doesn't meet the current standards. Now, for the core of an e-commerce automated environment, you need something that works and keeps working rather than something that looks fancy. Nevertheless, it would be a nice addition to have a user friendly modern interface. Though a lot of configuration can be done with the settings, a lot remains in the hands of Sherpaan. This might be for the better, but self-service could be a little more. Review collected by and hosted on G2.com.
Recommendations to others considering the provider:
I have no reservations regarding Sherpa and I fully recommend them. However, it is a smaller organisation with no global support. I guess customers outside of Europe will be able to use them efficiently. Review collected by and hosted on G2.com.
What problems are you solving with the provider? What benefits have you realized?
Our reporting for sales and finance is centralised and makes sure we have the right numbers. Customised reports helps us with VAT calculation, weekly reporting sales number and getting us the insights we need. Our logistics are fully automated and customisable. We have different warehouses and everything is done automatically. Review collected by and hosted on G2.com.