--- title: Sherlock Calls Reviews meta\_title: 'Sherlock Calls Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Sherlock Calls works for a business like yours. date\_modified: '2026-03-05' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sherlock Calls Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sherlock Calls but has limited features. Are you part of the Sherlock Calls team? [Upgrade your plan](https://my.g2.com/sherlock-calls/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Sherlock Calls is a voice AI observability platform that helps engineering and operations teams diagnose call failures, correlate incidents across multiple telephony and AI speech providers, and conduct root-cause investigations directly from Slack. In production voice AI systems, the evidence behind a failed call is often distributed across multiple independent vendors. Telephony logs may exist in platforms such as Twilio or Genesys, speech synthesis records may reside in tools like ElevenLabs or Vapi, and additional information may appear in webhook payloads or CRM interaction histories. Each provider uses different identifiers, timestamps, and definitions of completion. A call that one provider records as successfully completed may have delivered silence to the caller because upstream latency prevented audio from being transmitted in time. In many cases, no single system records this as a failure. As a result, diagnosing incidents requires engineers to manually correlate logs across several dashboards, a process that can take hours per incident. Sherlock Calls addresses this problem by connecting to a team’s existing voice and communication infrastructure using OAuth authentication. The platform aggregates and correlates call-level data from multiple providers without requiring SDK installation, code changes, or additional agents. When a failure pattern is detected, or when a team member submits a natural-language query in Slack, the system generates a structured case file containing a unified cross-provider timeline, a root-cause hypothesis supported by layered evidence, and prioritized triage steps. The resulting report is delivered directly to the Slack thread associated with the alert or investigation. Key capabilities include: \* Cross-provider correlation across telephony and voice AI systems including Twilio, ElevenLabs, Vapi, Retell AI, Genesys, Amazon Connect, Aircall, and HubSpot, with additional CRM integrations such as Salesforce and Dynamics 365 under development \* Natural-language investigation queries in Slack that allow engineers to request incident analysis and receive structured case files within seconds \* Automated anomaly detection that alerts teams to spikes in call failures or degradations in speech synthesis latency \* Scheduled operational digests that summarize call volumes, failure rates, and usage trends on a daily or weekly basis \* Per-call cost attribution across providers, breaking down expenses by telephony usage, speech synthesis, and large language model inference Sherlock Calls is designed for voice AI engineering teams, customer experience operations groups, and product teams responsible for AI-powered phone agents, IVR systems, and outbound voice campaigns. It is particularly relevant for organizations that operate multiple voice AI providers simultaneously and require a single investigation surface instead of navigating several independent dashboards. A free tier provides 100 investigation credits per Slack workspace. Paid plans start at $50 per month. * * * Seller [UseSherlock.ai](https://www.g2.com/sellers/usesherlock-ai) Discussions [Sherlock Calls Community](https://www.g2.com/products/sherlock-calls/discuss) Languages Supported English, Spanish Overview by Jose M. Cobian Show More ## Pricing Pricing provided by Sherlock Calls. ### STARTER Free Trial 1 per Slack Workspace Per Month ### TEAM Starting at $50.00 1 per Slack Workspace Per Month [ View More Pricing Information ](https://www.g2.com/products/sherlock-calls/pricing) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(255) ](https://www.g2.com/products/observe-ai/reviews) [ ![Cyara Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyara Platform") Cyara Platform 4.7/5(44) ](https://www.g2.com/products/cyara-platform/reviews) [ ![Gridspace Contact Center AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gridspace Contact Center AI") Gridspace Contact Center AI 5/5(1) ](https://www.g2.com/products/gridspace-contact-center-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/sherlock-calls/competitors/alternatives) ## Sherlock Calls hasn't been reviewed yet Used Sherlock Calls? Your experience helps thousands of software buyers make confident decisions. G2 reviews are authentic and verified. [ Here's how. ](#modal-186084019097f1237f0d) We strive to keep our reviews authentic. G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner. [Read more](https://legal.g2.com/community-guidelines) ## Pricing Options Pricing provided by Sherlock Calls. ### STARTER Free Trial 1 per Slack Workspace Per Month ### TEAM Starting at $50.00 1 per Slack Workspace Per Month [ View More Pricing Information ](https://www.g2.com/products/sherlock-calls/pricing) ##### Categories on G2 [Contact Center AI Observability](https://www.g2.com/categories/contact-center-ai-observability) ##### Explore More [What platform offers advanced competitor tracking for local markets?](https://www.g2.com/discussions/what-platform-offers-advanced-competitor-tracking-for-local-markets)[What are the highest rated UKG consulting services for implementation and payroll optimization for enterprise teams?](https://www.g2.com/discussions/what-are-the-highest-rated-ukg-consulting-services-for-implementation-and-payroll-optimization-for-enterprise-teams)[Top ERP options for technology consulting firms](https://www.g2.com/discussions/top-erp-options-for-technology-consulting-firms) [Which CLM platforms do operations manager teams trust most, based on real user reviews?](https://www.g2.com/discussions/which-clm-platforms-do-operations-manager-teams-trust-most-based-on-real-user-reviews)[What workplace technology actually supports distributed team productivity without requiring IT to manage a separate tool for every communication channel?](https://www.g2.com/discussions/what-workplace-technology-actually-supports-distributed-team-productivity-without-requiring-it-to-manage-a-separate-tool-for-every-communication-channel%20)[Which vendor provides the most secure note-taking platform?](https://www.g2.com/discussions/which-vendor-provides-the-most-secure-note-taking-platform) [Show MoreShow Less](javascript:void(0);)