I like the user interface because it is super easy to use. Shelf is constantly enhancing features so the user experience continues to improve. The site provides a great way to organize content and keep track of user interaction. Review collected by and hosted on G2.com.

Since there are so many features with Shelf, I have not had the chance to use everything available. Some features such as the decision tree, has not been utilized much by my organization although it seems like it could be a helpful tool to other groups. Review collected by and hosted on G2.com.

I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com.

I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com.

I love the fact that it's possible to build decision trees, as well as the integrations they allow Review collected by and hosted on G2.com.

The visuals are a bit rudimentary on the front end Review collected by and hosted on G2.com.

Easy to navigate, user-friendly, easy to update Review collected by and hosted on G2.com.

there is nothing really to dislike about Shelf Review collected by and hosted on G2.com.

Simple and way to use but with a range of ways to display content. Review collected by and hosted on G2.com.

Navigation can sometimes seem not so user friendly Review collected by and hosted on G2.com.

Awesome support, Regular updates to the system, easy to understand and work with. Review collected by and hosted on G2.com.

Could have better documentation and FAQ. Review collected by and hosted on G2.com.

The search function is a game changer! The amount of time the search capabilities have saved us has been outstanding. The ability to quickly see the type of content and a quick description is also extremely helpful. Review collected by and hosted on G2.com.

I have yet to find a downside as this is the first knowledge management system we have used and every aspect of Shelf has improved how we work Review collected by and hosted on G2.com.

Lots of different options for content types (decision tree being a personal favorite), intuitive use, extensive filter options for search, Connections ability, Content Publication Process. Easy set up and navigation. Easy to add content. Review collected by and hosted on G2.com.

No options for cross-referencing materials; keyword searching (would love to see a way to search various keywords and not depend on filtering down options on left-have navigation); too many clicks in publication process; "Recommendations" doesn't really pick up on main article relevance; no option to contain gem types (we'd like to only allow people to choose 3). Stats/Insights: no ability to differentiate between specific teams; no ability to see what gems have been created or how many in a overview way. Editing/content Writing Tools: limited options for formatting. Permissions only being allowed on the top-level of folders. Review collected by and hosted on G2.com.

The convenient interface, which makes Shelf user-friendly. It is easy to use and follow the Shelf instructions, everything is well-organized and therefore it is very fast to find the necessary things. Review collected by and hosted on G2.com.

Nothing, in my opinion, everything works perfectly. Review collected by and hosted on G2.com.

Shelf is an intuitive system for our agents to use. Easy to use and setup from an admin perspective as well. We have control over our content and how important each gem is in a search of specific word (s). Shelf meets with us on a regular basis to ensure that we are getting the most out of the software. They listen to user feedback and have made a number of improvements over the time we have used them that have helped improve our usage of the product. Review collected by and hosted on G2.com.

Roles and or user groups setup. Would also like to see more filters. Review collected by and hosted on G2.com.