The details, having everything there, having immediate edit if something is missing Review collected by and hosted on G2.com.

Complicated; too much clicking to find something Review collected by and hosted on G2.com.

Shelf has lots of features - even when you think there isn't something that will work for you, there are! My personal favourite is the Wiki Pages and Decision Trees Review collected by and hosted on G2.com.

My only feedback would be for there to be tutorial videos on how to create content in each type of formatting. For example, I was not able to create decision trees until someone showed me how. It would have been a much better user experience if there was a "Tips" or "How To" right there. Review collected by and hosted on G2.com.

Clear, easy to find needed information, esy to use but not that east to create new pages. Review collected by and hosted on G2.com.

Somtimes difficult to create or edit pages. Difficult to remove spaces between lines. Review collected by and hosted on G2.com.

With Shelf we have found that building a tool based on knowledge management (KM) principles makes all the difference. Pieces that a knowledge manager needs to amplify information are already worked into the tool. The ease, usability, and flexibility allow us to respond to fast-moving changes that are required for our clients and have put us in a fantastic position with our contracts and clients. We need to be responsive with our content and Shelf allows us to do that. Review collected by and hosted on G2.com.

Any issue that we've had with Shelf thus far, we've had the support team be responsive to and help problem-solve a resolution. If it's a business requirement or technical limitation based on our current structure, Shelf has supported us to make utilize the tools flexibility to solve these problems. Review collected by and hosted on G2.com.

What I like about Shelf the most is that it's user-friendly. With any software, that's what I look for the most. When common people can't navigate through the software, that's an issue. Review collected by and hosted on G2.com.

My least favorite thing about Shelf is probably some functions when creating documents. There are some things that other software has "trained" people to do, that Shelf isn't able to. It's hard to explain really. Review collected by and hosted on G2.com.

I think that the website has been designed easy to access and it is very easy to read and search information. Also the search tool is very good! Review collected by and hosted on G2.com.

The most annoying this is that the email-layout does not work always as ment to. Review collected by and hosted on G2.com.

Decision Trees have to be the best! They have so much information and really guide the team on certain processes. Review collected by and hosted on G2.com.

The 'Tags' added to the articles make some information hard to locate. Review collected by and hosted on G2.com.

The ease of the user interface is a pleasant experience. Review collected by and hosted on G2.com.

Sometimes there are too many options visible. Or at least when there is little experience. Review collected by and hosted on G2.com.

The support from Shelf at every step during the RFP, to their support during the procurement and implementation has been outstanding. The high level of support was certainly a factor in choosing Shelf over other solutions. Some of Shelf's features that stood out are their integration capabilities, agent assist feature that pushed content to agents based on the content of the tickets, the different content types such as wiki, FAQ and decision tree articles and their powerful content maintenance features. Review collected by and hosted on G2.com.

Currently Shelf don't have standardized article templates. Review collected by and hosted on G2.com.

Shelf has now all our necessary information regarding our work with guides etc. I specifically like the search function that is far more inclusive compared to our previous option and that you can "favourite" the things you use daily for easy access. Shelf is also easier to navigate when looking through categories, they're all in one place. Review collected by and hosted on G2.com.

The support for excel files is the only thing I can think of that is missing, but they are mostly stored locally so it's not that big of an issue. Review collected by and hosted on G2.com.