AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/30/2021

"Shelf has been a great tool for our team and the partners have been very helpful."

5/5

What do you like best about Shelf?

The customizable aspect and insights are very helpful Review collected by and hosted on G2.com.

What do you dislike about Shelf?

Inability to duplicate a folder to another organization, have to save the gem one by one. also no survey aspect, this would be very helpful. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/26/2021

""Shelf" is the system I didn’t know I needed."

4.5/5

What do you like best about Shelf?

It's easy to use if your job requires you to make multiple folders for different projects or to keep track on a day to day actives. Shelf is the system I would recommend. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

There is not a "back or return button" within Shelf. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/12/2021

"Shelf has been very beneficial to our department."

5/5

What do you like best about Shelf?

My favorite feature is the key words preview. This is a huge time saver as the results are displayed quickly without the need for opening the full document. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

The formatting in a Wiki is different than a Word document. It is user friendly and easy to use. The spacing and format could use some enhancements to make it even better. Review collected by and hosted on G2.com.

Recommendations to others considering Shelf:

I am so thankful we found Shelf. They have been wonderful to work with. All of our questions are answered thoroughly and responses are very quick. The implantation of Shelf was a dream! It was very easy and the process did not take very long. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

We are still fairly new with the Shelf roll out. This is helping with our first contact resolution, reducing contact handling time, and efficiently storing all information in one location. Review collected by and hosted on G2.com.

NR

Natalija R.

Customer service agent

Enterprise (> 1000 emp.)

5/25/2021

"review"

5/5

What do you like best about Shelf?

An application with many possibilities, quite clear, full of information and options Review collected by and hosted on G2.com.

What do you dislike about Shelf?

The application is a bit crowded, it needs to be clearer Review collected by and hosted on G2.com.

ED

Emir D.

Agent of customer service

Enterprise (> 1000 emp.)

5/14/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Agent of customer service"

5/5

What do you like best about Shelf?

User friendly, very fast response, huge storage. I can find all the thing and procedures that are very important in our job. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

To many things on the interface which can confuse the user. Review collected by and hosted on G2.com.

UF

Verified User in Food Production

Small-Business (50 or fewer emp.)

11/18/2021

"shelf is the best platform for you to be aware of alot of the infomation of the palce you work"

5/5

What do you like best about Shelf?

that best thing is that you can save the things you looked on favorites Review collected by and hosted on G2.com.

What do you dislike about Shelf?

sometimes it takes time for them to update the info Review collected by and hosted on G2.com.

BS

Brian S.

Manager

Mid-Market (51-1000 emp.)

7/30/2021

"The Shelf Team Is Outstanding"

5/5

What do you like best about Shelf?

They are very knowledgable and helpful.. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

I have no dislikes at this time. The team is great Review collected by and hosted on G2.com.

NT

Nikolija T.

Call Agent - Customer Care

Mid-Market (51-1000 emp.)

5/13/2021

"Very helpful and easy to use"

5/5

What do you like best about Shelf?

Best thing is easy to use, we can easly search for thing we need Review collected by and hosted on G2.com.

What do you dislike about Shelf?

I have nothing to write here, everything is good Review collected by and hosted on G2.com.

DC

David C.

Mid-Market (51-1000 emp.)

11/17/2020

"Clean interface. Intuitive. Great product"

5/5

What do you like best about Shelf?

Shelf has a clean user interface & intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

Admin controls. Coming from being trained as a Salesforce Administrator and working directly at Deltek, the lack of site control and restrictions as an admin to prevent users from interrupting processing flows is a bit frustrating. However, I do understand that everything is a work in progress, but it would be nice to see improvement here to see client's implementation of Shelf not be disrupted by users within their own company. Review collected by and hosted on G2.com.

Recommendations to others considering Shelf:

Stronger admin capabilities for version control of client's utilization of Shelf within their organization. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

Our company utilizes Shelf has source of version control with the most up-to-date resources for our team to utilize across teams for quick and easy access. Review collected by and hosted on G2.com.

PJ

Paulina J.

Junior Customer Care Information specialist

Mid-Market (51-1000 emp.)

2/15/2021

"Its super nice to create cool looking content"

5/5

What do you like best about Shelf?

I love that I can colour-code things and insert images when creating a document, and I love how many different types of content I can create. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

Sometimes the font since wont change anymore, that causes some extra work. Review collected by and hosted on G2.com.