--- title: Shelf Reviews meta\_title: 'Shelf Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Shelf works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 141 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Shelf Reviews & Product Details Visit Website Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. * * * Product Website Shelf Seller [Shelf](https://www.g2.com/sellers/shelf) Discussions [Shelf Community](https://www.g2.com/products/shelf-shelf/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Oksana Zdrok Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 5/10/2021 "Wonderful Content Maintenance Site" 5/5 What do you like best about Shelf? I like the user interface because it is super easy to use. Shelf is constantly enhancing features so the user experience continues to improve. The site provides a great way to organize content and keep track of user interaction. Review collected by and hosted on G2.com. What do you dislike about Shelf? Since there are so many features with Shelf, I have not had the chance to use everything available. Some features such as the decision tree, has not been utilized much by my organization although it seems like it could be a helpful tool to other groups. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Using wiki gems in my organization makes it very easy to communicate to my team important status updates with our systems. Also, having the Knowledge Base library allows us to ensure the correct information is provided to everyone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bekarys S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bekarys S.") BS Bekarys S. LiveOps agent Mid-Market (51-1000 emp.) 3/3/2021 "A quick assistant in finding information at work." 5/5 What do you like best about Shelf? I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com. What do you dislike about Shelf? I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? With the help of the Shelf, we solve the problem of storing and reading information about work. This is a personal wikipedia for work. All innovations are introduced here. All procedures are fully described in steps. The main thing is that there is a search for information by keywords. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Rudy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy C.") RC Rudy C. Knowledge specialist Enterprise (\> 1000 emp.) 7/28/2021 "Very good platform" 5/5 What do you like best about Shelf? I love the fact that it's possible to build decision trees, as well as the integrations they allow Review collected by and hosted on G2.com. What do you dislike about Shelf? The visuals are a bit rudimentary on the front end Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We've managed to improve our KPIs by providing a great knowledge solution to our users Review collected by and hosted on G2.com. Show More 7/28/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TK Tena K. Customer Care Team Leader Mid-Market (51-1000 emp.) 10/13/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Very satisfied" 5/5 What do you like best about Shelf? Easy to navigate, user-friendly, easy to update Review collected by and hosted on G2.com. What do you dislike about Shelf? there is nothing really to dislike about Shelf Review collected by and hosted on G2.com. Recommendations to others considering Shelf: I have nothing to recommend Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Every known procedure for UK market is saved on Shelf so it's easy to send the agents to the correct gem Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. C Mid-Market (51-1000 emp.) 10/12/2021 "Great site to manage and maintain a department" 4.5/5 What do you like best about Shelf? Simple and way to use but with a range of ways to display content. Review collected by and hosted on G2.com. What do you dislike about Shelf? Navigation can sometimes seem not so user friendly Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Helps enhance the communication and clarity between departments in different time zones and act as a hub of information Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 10/15/2021 "The #1 Knowledge Management Platform" 5/5 What do you like best about Shelf? Awesome support, Regular updates to the system, easy to understand and work with. Review collected by and hosted on G2.com. What do you dislike about Shelf? Could have better documentation and FAQ. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We save a lot of time finding the correct articles right away with the help of shelf great search function. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KM Kimberley M. PMO Enablement Project Manager Enterprise (\> 1000 emp.) 2/19/2021 "Shelf freed up so much time in the day, we added more responsibilities to the team" 5/5 What do you like best about Shelf? The search function is a game changer! The amount of time the search capabilities have saved us has been outstanding. The ability to quickly see the type of content and a quick description is also extremely helpful. Review collected by and hosted on G2.com. What do you dislike about Shelf? I have yet to find a downside as this is the first knowledge management system we have used and every aspect of Shelf has improved how we work Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? One of our biggest problems before Shelf was knowledge sharing and finding relevant content. With Shelf, not only are we able to find information faster, but it is more trustworthy as Shelf identifies when content was last updated, ensuring what you are looking at is most current. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 2/22/2021 "Overall Great Tool" 4/5 What do you like best about Shelf? Lots of different options for content types (decision tree being a personal favorite), intuitive use, extensive filter options for search, Connections ability, Content Publication Process. Easy set up and navigation. Easy to add content. Review collected by and hosted on G2.com. What do you dislike about Shelf? No options for cross-referencing materials; keyword searching (would love to see a way to search various keywords and not depend on filtering down options on left-have navigation); too many clicks in publication process; "Recommendations" doesn't really pick up on main article relevance; no option to contain gem types (we'd like to only allow people to choose 3). Stats/Insights: no ability to differentiate between specific teams; no ability to see what gems have been created or how many in a overview way. Editing/content Writing Tools: limited options for formatting. Permissions only being allowed on the top-level of folders. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Content organization; Content Publication Process allows us to review for continuity; Information retrieval in an easy manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 2/24/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "A very convenient platform for finding the information you need, and an interesting interface" 5/5 What do you like best about Shelf? The convenient interface, which makes Shelf user-friendly. It is easy to use and follow the Shelf instructions, everything is well-organized and therefore it is very fast to find the necessary things. Review collected by and hosted on G2.com. What do you dislike about Shelf? Nothing, in my opinion, everything works perfectly. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: I highly recommend to use Shelf as is it very convenient, and fast and effective to use. I would rate it as 10/10. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? I have noticed that the Shelf itself is well-organized which enabled me to find the answers to the needed cases regarding any situations and problems with customers, couriers and partners. Therefore it enabled me to combat any problems as fast and effective as possible. Review collected by and hosted on G2.com. Show More 5/9/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 2/18/2021 "Shelf is efficient and makes my workload a lot easier." 5/5 What do you like best about Shelf? Shelf is an intuitive system for our agents to use. Easy to use and setup from an admin perspective as well. We have control over our content and how important each gem is in a search of specific word (s). Shelf meets with us on a regular basis to ensure that we are getting the most out of the software. They listen to user feedback and have made a number of improvements over the time we have used them that have helped improve our usage of the product. Review collected by and hosted on G2.com. What do you dislike about Shelf? Roles and or user groups setup. Would also like to see more filters. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Easy access content for our agents who are often put on the spot to answer tough questions. We are also able to track our agent's usage of our protocols which allows us to ensure they are following all of our processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Shelf? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shelf ](https://www.g2.com/products/shelf-shelf/discussions/new) ![Konstantina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantina S.") KS Konstantina Sakizli • Last activity almost 5 years ago Is it a better way to upload pictures (print screen) with better resolution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-a-better-way-to-upload-pictures-print-screen-with-better-resolution) [ View all Discussions ](https://www.g2.com/products/shelf-shelf/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) Shelf Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/guru-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a57c0e7654a97b82045187bac10fa8ed/bloomfire.png "Product Avatar Image") Bloomfire 4.6/5(514) [ Compare Now ](https://www.g2.com/compare/bloomfire-vs-shelf-shelf) ##### ##### Shelf Features Administration Database Management Issue Management Integrations Compliance Policies and Controls Data Governance Compliance Data Security Access Management Knowledge Management Knowledge Base Publishing Workflows Analytics [ View More Features ](https://www.g2.com/products/shelf-shelf/features) ## Top-Rated Alternatives [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(514) ](https://www.g2.com/products/bloomfire/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ View All Alternatives ](https://www.g2.com/products/shelf-shelf/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What yard management tool gives a manufacturing plant the best visibility into trailer dwell time so operations teams can cut detention fees and improve dock utilization?](https://www.g2.com/discussions/yard-management-what-yard-management-tool-gives-a-manufacturing-plant-the-best-visibility-into-trailer-dwell-time-so)[What terminal emulators have the strongest automation features for infrastructure operations and DevOps teams?](https://www.g2.com/discussions/what-terminal-emulators-have-the-strongest-automation-features-for-infrastructure-operations-and-devops-teams)[Which work instructions platform works best for a manufacturing company running training and standard work across multiple sites with different teams?](https://www.g2.com/discussions/which-work-instructions-platform-works-best-for-a-manufacturing-company-running-training-and-standard-work-across-multiple-sites-with-different-teams) [Which file recovery software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/which-file-recovery-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve)[Teamwork.com vs Hive: which Google Workspace project management tool delivers better real-time collaboration for distributed teams?](https://www.g2.com/discussions/teamwork-com-vs-hive-which-google-workspace-project-management-tool-delivers-better-real-time-collaboration-for-distributed-teams)[Pros and Cons Details](https://www.g2.com/products/shelf-shelf/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)