--- title: Shelf Reviews meta\_title: 'Shelf Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Shelf works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 141 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Shelf Reviews & Product Details Visit Website Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. * * * Product Website Shelf Seller [Shelf](https://www.g2.com/sellers/shelf) Discussions [Shelf Community](https://www.g2.com/products/shelf-shelf/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Oksana Zdrok Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/20/2022 "Absolutely perfect for our needs" 5/5 What do you like best about Shelf? Shelf is very user-friendly compared to Sharepoint, which we were using before. Searching works like a charm and editing is made very simple. Also adding HTML-features is a huge step up for us. Review collected by and hosted on G2.com. What do you dislike about Shelf? Some functions like adding, opening and using Windows-based files (like Outlook message templates) are not fully supported. Also uploading an object requires creating a separate gem page which can be a bit awkward at times. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Nothing major. We learn as we progress. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rosa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosa S.") RS Rosa S. Quality Assurance Analyst Small-Business (50 or fewer emp.) 8/25/2022 "Great function!" 5/5 What do you like best about Shelf? The information is easy to read and favorite my article. Review collected by and hosted on G2.com. What do you dislike about Shelf? Search function is not always easy to use. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We use this as a Knowledge Management system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/26/2022 "I have short experience of Shelf but so far I think it's easy to use." 4.5/5 What do you like best about Shelf? It's easy to use and relatively easy to search documents in Shelf. Review collected by and hosted on G2.com. What do you dislike about Shelf? It's not working well with for example Excel -documents. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Easy to find company instructions and easy to modify instructions within Shelf. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 8/25/2022 "its easy to use" 5/5 What do you like best about Shelf? I like that I can add instructions to my favorites and you don't need to know the full name to find the instruction Review collected by and hosted on G2.com. What do you dislike about Shelf? sometimes is slow. I would like to be able to collect the important document templates for yourself, e.g. in a self-made folder. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? helps to function correctly in contact with the end customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Steven M. T Mid-Market (51-1000 emp.) 2/22/2022 "An invaluable tool!" 5/5 What do you like best about Shelf? It's easy to add content. It also easy to find content. Both use keywords or a document tree. It's a great resource to my company. Review collected by and hosted on G2.com. What do you dislike about Shelf? Honestly Love this program. It does what we need it too do. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: None Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We use shelf for our call center staff to find protocols and procedures. So the only problem is keeping up with outdated information. The benefits are quickly finding needed information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Janeth U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janeth U.") JU Janeth U. Global L&D Specialist Enterprise (\> 1000 emp.) 2/21/2022 "User friendly platform/very supportive staff" 4/5 What do you like best about Shelf? User friendly, with different content types to choose from for content creators. This platform serves as a go-to tool for agents, as long as it is being updated consistently. Review collected by and hosted on G2.com. What do you dislike about Shelf? Uploading of long articles/docs may not be efficient when handling a customer interaction, hence, short guides or FAQs are much helpful. Furthermore, if the content is outdated, this can lead to long handling time which may impact customer and employee satisfaction. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Providing feedback will help improve its performance. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Excessive tools for agents. This platform that can be incorporated with another main system, will streamline processes and increase satisfaction for both your employees and customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AJ Ann Marie J. Psychologist Enterprise (\> 1000 emp.) 8/30/2021 "Shelf as a Knowledge Management System for Healthcare Workers" 5/5 What do you like best about Shelf? You know how you have that one article or document somewhere on your computer, but you can't remember exactly what it's called or where you saved it? Shelf solves this problem through a truly smart AI that makes everything uploaded to the system completely searchable. Whether or not the folders your organization creates are intuitive to all of the users, the search function is so powerful and easy to use that finding what you are looking for is simple. Then, through a system of tags and favourites, you can save your most frequently used documents to find them even more quickly. In addition, using either tags or folders, it's easy to explore what others have uploaded, and the AI makes helpful suggestions for uploads that might be related to what you are looking for, learning more every time you use it. If something is missing, users can request it, and a rating system allows the "best" uploads to rise to the top. The more people in your system are using Shelf, the smarter and more helpful it gets: crowdsourcing at it's best. Review collected by and hosted on G2.com. What do you dislike about Shelf? As a migraine sufferer, the massive amount of white in the background is troublesome. It would be really helpful to have a dark mode. Also, early users of the system in a particular organization will need encouragement to keep at it, because the AI needs data to be effective. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Most helpful for organizations that need a central, searchable location to share resources. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? I enjoy both being able to find good information and helpful documents quickly, and being able to share my favourites with other clinicians. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 2/18/2022 "Shelf Experience Review" 5/5 What do you like best about Shelf? The ability to seamlessly search and filter on documents that we're looking for is definitely the best feature. The admin features and insight reports are also super useful for promoting growth, content maintainance, and up-to-date documents. Review collected by and hosted on G2.com. What do you dislike about Shelf? Manually tagging, producing, and writing your own content is the most disliked feature. If it had the advanced technology to automate some of the features then the experience would be phenomonal. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Improving lead time, transparency, and better training & education are the benefits that we've realized. The problems that we're solving is cleaning up old legacy documentation that has been plaguing our company due to disorganization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/17/2022 "Excellent Platform and Support" 5/5 What do you like best about Shelf? Shelf has been incredibly useful to our group. Its search capabilities are excellent, and it has enhanced our ability to manage our content. We have been most impressed with the support and responsiveness of the Shelf team. They have helped us design our information architecture and supported us throughout implementation. They are responsive to feedback and continually improve the platform with new features and functionalities. Overall, we would highly recommend. Review collected by and hosted on G2.com. What do you dislike about Shelf? Very little. Shelf continues to work to improve the platform to meet our needs. We are looking forward to enhanced functionalities for announcements, filtering analytics, and ways to integrate public sharing of our content. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We are learning more about the types of content that our staff use. We previously worked in silos and have been able to realize opportunities to learn from one another. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HF Helen F. Managing Partner Small-Business (50 or fewer emp.) 8/26/2020 "Comprehensive functionality for knowledge-sharing across virtual teams" 5/5 What do you like best about Shelf? Shelf is easy to use both when finding information and when loading documents. The tagging is straightforward, and there's an OCR function if you have a lot of images and slides to load. We've set up as many folders as we wish, and can easily move documents from one location to another if recategorization becomes necessary. Review collected by and hosted on G2.com. What do you dislike about Shelf? I find nothing to dislike. When there are wish-list items, I reach out to support and many of my submissions have become rolled into future versions, which I appreciate. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: I highly recommend Shelf, the staff are super supportive and willing to help recommend ways to help optimize it for your environment. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Our consulting agency is now entirely virtual, and Shelf enables all our employees to have examples of best practices across our client-set at their fingertips. The wiki capability has been instrumental when collaboratively building out a new service offering. Review collected by and hosted on G2.com. Show More 8/20/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Shelf? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shelf ](https://www.g2.com/products/shelf-shelf/discussions/new) ![Konstantina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantina S.") KS Konstantina Sakizli • Last activity almost 5 years ago Is it a better way to upload pictures (print screen) with better resolution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-a-better-way-to-upload-pictures-print-screen-with-better-resolution) [ View all Discussions ](https://www.g2.com/products/shelf-shelf/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) Shelf Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/guru-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a57c0e7654a97b82045187bac10fa8ed/bloomfire.png "Product Avatar Image") Bloomfire 4.6/5(514) [ Compare Now ](https://www.g2.com/compare/bloomfire-vs-shelf-shelf) ##### ##### Shelf Features Administration Database Management Issue Management Integrations Compliance Policies and Controls Data Governance Compliance Data Security Access Management Knowledge Management Knowledge Base Publishing Workflows Analytics [ View More Features ](https://www.g2.com/products/shelf-shelf/features) ## Top-Rated Alternatives [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(514) ](https://www.g2.com/products/bloomfire/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ View All Alternatives ](https://www.g2.com/products/shelf-shelf/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What yard management tool gives a manufacturing plant the best visibility into trailer dwell time so operations teams can cut detention fees and improve dock utilization?](https://www.g2.com/discussions/yard-management-what-yard-management-tool-gives-a-manufacturing-plant-the-best-visibility-into-trailer-dwell-time-so)[What terminal emulators have the strongest automation features for infrastructure operations and DevOps teams?](https://www.g2.com/discussions/what-terminal-emulators-have-the-strongest-automation-features-for-infrastructure-operations-and-devops-teams)[Which work instructions platform works best for a manufacturing company running training and standard work across multiple sites with different teams?](https://www.g2.com/discussions/which-work-instructions-platform-works-best-for-a-manufacturing-company-running-training-and-standard-work-across-multiple-sites-with-different-teams) [Which file recovery software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/which-file-recovery-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve)[Teamwork.com vs Hive: which Google Workspace project management tool delivers better real-time collaboration for distributed teams?](https://www.g2.com/discussions/teamwork-com-vs-hive-which-google-workspace-project-management-tool-delivers-better-real-time-collaboration-for-distributed-teams)[Pros and Cons Details](https://www.g2.com/products/shelf-shelf/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)