--- title: Shelf Reviews meta\_title: 'Shelf Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Shelf works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 141 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Shelf Reviews & Product Details Visit Website Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. * * * Product Website Shelf Seller [Shelf](https://www.g2.com/sellers/shelf) Discussions [Shelf Community](https://www.g2.com/products/shelf-shelf/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Oksana Zdrok Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) ![Marta N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marta N.") MN Marta N. IT Business Analyst Enterprise (\> 1000 emp.) 9/4/2022 "Excellent collaboration" 5/5 What do you like best about Shelf? Collaboration, constant improvement, speed of answer, modern app Review collected by and hosted on G2.com. What do you dislike about Shelf? Haven't found any disadvantages so far. Shelf is open for customer suggestions for improvement Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Knowledge management system in one place which is modern and easy for users, getting rid of internet explorer finally Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KN Kristen N. Training and Development Specialist Mid-Market (51-1000 emp.) 5/13/2022 "Shelf has improved the work flow of our company." 5/5 What do you like best about Shelf? Shelf allows our company to have all our resources in one place. It allows our employees to search for this information in an easy manner increasing their work performance. Review collected by and hosted on G2.com. What do you dislike about Shelf? I have not come across any downsides when using Shelf. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Partnering with Shelf will help improve your company. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Shelf increases work performance within our company. Review collected by and hosted on G2.com. Show More 5/16/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/20/2022 "New user for Shelf" 4/5 What do you like best about Shelf? The possibility to favourite pages makes it a lot easier to access the pages that I use the most. Review collected by and hosted on G2.com. What do you dislike about Shelf? The search works best on the front page, so if I wanted to go to another page instead I should go to the front page and do the search there. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Keeping the instructions needed in the same place and accessing the pages is easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/25/2022 "Easy to use." 4.5/5 What do you like best about Shelf? Categories and the rating system is nice. Review collected by and hosted on G2.com. What do you dislike about Shelf? The search function could use a little more tuning so it can find pages faster, for example by just typing parts of the titles. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Shelf solves the problem of finding instructions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 9/8/2022 "Shearch" 5/5 What do you like best about Shelf? It is easy to use search tool with different words. Review collected by and hosted on G2.com. What do you dislike about Shelf? Kind of boring looking. Not really much that i dislike tho Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? All the instructions and guides can be found there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kathryn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn L.") KL Kathryn L. Customer Operations Coordinator Enterprise (\> 1000 emp.) 10/15/2021 "Great resource for sharing information with customer care agents" 4/5 What do you like best about Shelf? Being able to analyse interaction of users, being able to link other resources (e.g. google sheets) into a gem so users have everything they need in one place, decision trees are very beneficial to ensure agents follow internal processes & procedures whilst understanding them too. Review collected by and hosted on G2.com. What do you dislike about Shelf? Analysis can sometimes be difficult as for some features, you are unable to manipulate the date range. You have to create custom preview images for lots of types of gems, otherwise they look plain and do not appeal to agents who may not click on your content as a result. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Shelf is a great tool to have content readily available for customer care agents to use alongside their interactions. You can track their engagement, too, so you know if users are reading the content you've created. Users can also let you know how they rate the content you've made, providing opportunities for continuous improvement. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We have moved all resources from google sheets/docs into Shelf so users can find everything they need within the app rather than having tab after tabs open on their browser. We can track how much users are engaging with content and they can also let us know what they think of content by rating/commenting on gems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KW Kelly W. Group Coordinator - Administrative Assistant Mid-Market (51-1000 emp.) 8/19/2021 "Amazing - the best way to organize content!!" 5/5 What do you like best about Shelf? I love how organized, straightforward forward and user-friendly this app is. It is a perfect way to organize a large number of resources and information. I love how it gives you the option to create personal favorites and pinned content. I think technically challenged people would even find this helpful app and easy to navigate. I would highly recommend this to any organization! Review collected by and hosted on G2.com. What do you dislike about Shelf? I have yet to come across something I dislike about Shelf! Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Shelf is the best way for an organization to organize an abundance of information. Since we implemented this program in our everyday use, it has been so much easier to find information. Shelf is highly user-friendly. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Our program struggled with having too many places to store information, too many versions, and our staff had trouble locating the most up-to-date document. Shelf completely solved this issue by allowing there to be one updated version in an organized area that everyone can access very easily using the search feature. I love that you can pin the most frequently used documents to your home page to save time searching through multiple locations to find the paper needed. Review collected by and hosted on G2.com. Show More 10/14/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/13/2022 "Excellent service" 5/5 What do you like best about Shelf? Everyone is so helpful and easy to work with. All my questions were answered immediately. I think the program is a great concept and helpful in our company. Review collected by and hosted on G2.com. What do you dislike about Shelf? I can't think of any complaints. My experience has been very good with shelf. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: It is a program that may not seem the highest priority, however, it allows employees to work quicker and more efficiently. A must have. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? Updating information and letting others access it immediately. People are more aware of changes in the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erika G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika G.") EG Erika G. Senior Associate of Content Management & Communication Mid-Market (51-1000 emp.) 11/6/2020 "Shelf is a great resource to organize information and keep everything centralized." 4.5/5 What do you like best about Shelf? It is great to have one resource to save and share information. If gems are properly added with the correct tags, categories, titles, and descriptions, it makes sharing knowledge easy for the organization. I also like that gems can be connected to other gems to make locating relevant information seamless. Shelf also works with other software we use, making information retrieval more intuitive than always needing to manually search. Review collected by and hosted on G2.com. What do you dislike about Shelf? If there are many collaborators, it is important to keep aligned for consistency in adding and organizing gems. If collaborators are not adding information with the same outlined structure, it can get confusing. Communication is key to keep the tool clean and useful. Make sure everyone who is contributing is aligned on a centralized structure to avoid clean up later. Review collected by and hosted on G2.com. Recommendations to others considering Shelf: Shelf is a great tool to keep information resources centralized. Just make sure any collaborators are aligned on how information should be entered so that everyone doesn't have their own system for organizing content. Having a solid foundation when starting makes implementing new features easier, and contributes to a better user experience. Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? We used to use several platforms to store and share information across our organization. It was a lot to manage and remember. With Shelf, everything is accessible in one platform. We no longer need to open several pages of information, and onboarding new employees is much easier when they can access everything in one place. Review collected by and hosted on G2.com. Show More 10/12/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/28/2022 "Shelf" 4.5/5 What do you like best about Shelf? Shelf is very clear system and easy to use Review collected by and hosted on G2.com. What do you dislike about Shelf? excel documents are unable to update in Shelf Review collected by and hosted on G2.com. What problems is Shelf solving and how is that benefiting you? I can tag gems to my team members and I can see who has read the instructions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Shelf? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Shelf ](https://www.g2.com/products/shelf-shelf/discussions/new) ![Konstantina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konstantina S.") KS Konstantina Sakizli • Last activity almost 5 years ago Is it a better way to upload pictures (print screen) with better resolution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-a-better-way-to-upload-pictures-print-screen-with-better-resolution) [ View all Discussions ](https://www.g2.com/products/shelf-shelf/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/shelf-shelf/pricing) Shelf Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/guru-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-shelf-shelf) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a57c0e7654a97b82045187bac10fa8ed/bloomfire.png "Product Avatar Image") Bloomfire 4.6/5(514) [ Compare Now ](https://www.g2.com/compare/bloomfire-vs-shelf-shelf) ##### ##### Shelf Features Administration Database Management Issue Management Integrations Compliance Policies and Controls Data Governance Compliance Data Security Access Management Knowledge Management Knowledge Base Publishing Workflows Analytics [ View More Features ](https://www.g2.com/products/shelf-shelf/features) ## Top-Rated Alternatives [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(514) ](https://www.g2.com/products/bloomfire/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ View All Alternatives ](https://www.g2.com/products/shelf-shelf/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best marketing analytics solutions for SMBs](https://www.g2.com/discussions/best-marketing-analytics-solutions-for-smbs-small-businesses)[What is the best platform for real-time meeting transcription?](https://www.g2.com/discussions/what-is-the-best-platform-for-real-time-meeting-transcription)[What's the best sales intelligence platform for keeping contact and company data fresh without relying on manual updates?](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-platform-for-keeping-contact-and-company-data-fresh-without-relying-on-manual-updates) [What are the most trusted VR collaboration platforms by team managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-vr-collaboration-platforms-by-team-managers-based-on-user-reviews)[What are the best business productivity tools available on AWS marketplace?](https://www.g2.com/discussions/what-are-the-best-business-productivity-tools-available-on-aws-marketplace)[Pros and Cons Details](https://www.g2.com/products/shelf-shelf/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)