Verified User in Newspapers
UN
Verified User in Newspapers
Enterprise (> 1000 emp.)
"Pretty good, but some limitations that are frustrating as a developer trying to integrate"
4/5
What do you like best about SheerID?

UI is simple and easy to use. Fairly simple to integrate with. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

When initially integrating hard to find info about more complex usage of like metadata in email templates etc.

Also some email links we couldn't change ourselves.

Also some flows like sso, email loop etc, we can't seem to turn on / off and had to ask sheer id to do so for us.

Also have difficulty finding test program verifications by email in the search page which can be frustrating. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thanks for taking the time to give us your feedback.

I noticed you mentioned some frustration over your lack of access and control over some parts of the program build. I've included a link to some documentation on how to implement various product features - we hope you find some helpful information that you can use to complete any optimizations: Customizing Your Program.

We’d like to understand how we can improve your experience and were wondering if you would like to provide a bit more context. Our goal is to make our customers wildly successful and offer the best experience possible with the additional feedback received.

If you would be willing to spare 5 minutes on a call with our product team to help us learn more about what we can do better, please contact me at sadie.warner@sheerid.com. Meanwhile, please continue to allow our product support team to answer any questions you may have.

I look forward to helping improve your SheerID experience.

See how SheerID improved
Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Easy to Use"
4.5/5
What do you like best about SheerID?

The interface is very user friendly and it is easy to set up our programs. Reporting is easy as well. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Nothing, the tool hasn't presented any issues for us. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you for your positive review of SheerID! We're thrilled to hear that you find our interface user-friendly and that setting up your programs has been easy. We're also glad to hear that reporting is a breeze for you.

We appreciate your feedback and are glad to know that SheerID has not presented any issues for you. It's great to hear that our tool is helping you launch a military and first responder discount program that you were previously unable to offer. We understand the importance of providing discounts to these deserving individuals, and we're glad that SheerID is able to help you do that.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Informative, cutting edge solutions for identity and tapping into new audiences and building loyalty"
5/5
What do you like best about SheerID?

Qualifying new leads from specific audiences Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Figuring out ways to connect the user journey to retain customers who phase out of certain areas Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you for sharing your feedback about connecting the user journey to retain customers who phase out of certain areas. We are constantly working on improving our processes to address this concern.

Verified User in Leisure, Travel & Tourism
EL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Global Managing Director"
5/5
What do you like best about SheerID?

The friendly and supportive team. The reliability of service. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

the cost is one of our largest cost items Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you for your positive feedback on our team and the reliability of our service. We understand the importance of cost and are always looking for ways to provide the best value for our customers.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Super friendly team and super convenient application to attract new customers"
5/5
What do you like best about SheerID?

It's a very user friendly tool which helps organizations to validate third party information and utilize the same to Market their products efficiently and help increasing revenue. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Well .. it's hard to find significant ones. However, if they can have the utility of helping organizations to re-validate the customers for their eligibility, that would be great Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you very much for your feedback.

We are thrilled that you've had such a wonderful experience working with SheerID! It is gratifying to hear that the platform is easy to use and that our teams have created a collaborative environment.

Your feedback about re-verification is truly appreciated. We are always looking to optimize the platform and the overall experience. It continues to be a pleasure working with you and we look forward to our continued partnership.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Fantastic Partner in Growing Community Offers"
5/5
What do you like best about SheerID?

SheerID is a seamless way for our customers to validate they are eligible for our community offer programs. To date, we have saved $1m+ by nearly eliminating coupon abuse! When initial issues arose due to our unique retail environment, SheerID quickly remedied issues by creating a solution specifically for our organization. Our SheerID team has been phenomenal - from providing insights on how to grow our programs to quickly addressing any issues that arise. SheerID's marketing team has gone above and beyond to provide valuable insights on growing our segmented offers. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

As mentioned, our partnership and validation services have been exceptional throughout our time utilizing SheerID. One aspect that we would love to see is additional marketing opportunities to amplify our segmented offers. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Incredible customer service"
5/5
What do you like best about SheerID?

My experience with SheerID so far has been excellent. Conversations about how to maximize the potential of verification, how to understand my audience, etc. are met with professional insight and care. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

If there is a downside at all, I would say the cost is a bit higher than I would like. But a service like this, it's hard to track ROI. What I know is that they have been extremely responsive to our needs. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you for taking the time to leave your feedback.

It's great to hear you've had such a wonderful experience working with our team! We’re so happy to know that you’ve been having productive conversations and are being given our best guidance when it comes to unlocking the power of Identity Marketing. It continues to be a pleasure working with you and we look forward to our continued partnership.

Your feedback is truly appreciated and has been shared with our sales and product teams. If you have any questions about using or implementing reporting tools like the ROI Impact Dashboard (see link below) please don’t hesitate to reach out. We are always happy to keep working on helping you make the most of your program data.

See how SheerID improved
patricia j.
PJ
patricia j.
Ecom coordinator
Mid-Market (51-1000 emp.)
"Comprehensive and easy to use"
4.5/5
What do you like best about SheerID?

The hands on help from the SheerID is the best thing. Having never used the platform before, they made it super easy and are always there for any questions our team may have. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

I wish we had access to more reporting! It would be great to be able to set up a monthly report that is sent to our inbox. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Opened our business to a new customer base"
4.5/5
What do you like best about SheerID?

SheerID has wonderful support. Using SheerID has allowed us to verify accounts easily and opened our business to a new customer base. Set up was quick, and the support we have received along the way is exceptional. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

SheerID can get pricey. We had a bug with our verification system for quite a while. We fixed it! But I wish we would have realized it sooner. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID
Edit edit

Thank you for taking time out of your schedule to provide your feedback.

It's great to hear you've had great support from our team! We love hearing that setting up your program was fast and that you had a successful launch. It is a pleasure working with you and we look forward to our continued partnership.

Ew! Bugs! We also wish it could have been fixed ASAP. We hope that our product support team collected your feedback, classified the bug, and made a net for you and others for better detection and extermination. Our team is always looking to optimize the platform and the overall SheerID experience, so your feedback is truly appreciated.

Martijn L.
ML
Martijn L.
head of mobile growth, preloads
Enterprise (> 1000 emp.)
"Strong start but some issues that created significant opportunity cost."
2.5/5
What do you like best about SheerID?

Bandwidth: Easy of use of the platform & communication with the SheerID team

Talent: Extension of our own team

Reporting: Easy of use & offers clear optimization levers Review collected by and hosted on G2.com.

What do you dislike about SheerID?

We experienced code leakage in their test environment. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID
Edit edit

We couldn't have said it better ourselves, Martijn! The SheerID team is thrilled to hear you are seeing such success with student/GenZ programs and are over the moon with the partnership we have established with LinkedIn!

As we continue to invest in the SheerID platform, we will continue to work with brands to understand how to optimize the platform to make it a more seamless experience for your team and your consumers. I'll make sure to pass your feedback on to the product team about SSO.

It continues to be a pleasure working with you and we look forward to our continued partnership!